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-   -   Angie's List Drama (http://www.diychatroom.com/f2/angies-list-drama-186600/)

eharri3 09-06-2013 09:56 AM

Angie's List Drama
 
Had a gutter company that had a big stack of great reviews on there come out to put a 30 foot section of seamless gutter on the rear of my house. I won't go into details for the sake of keeping it short, but it turned into a 3 week long ordeal requiring them to come back 3 times to get the job done properly. The first time out I wasn't there so apparently because there was some install difficulty they took it upon themselves to knock off for the day and leave without actually replacing what they took down, and without calling to tell me anything. It kind of went downhill after that, with them coming back to finish and screwing something else up in the process, leading to them having to come back out a 3rd time.

So they got slammed for the poor communication and shoddy installation issues on Angie's list. I've seen some pretty heated customer service disputes get put in print on there and I know they take bad reviews seriously, but I didn't think many companies would be stupid enough to keep arguing with a customer like that. I was quite surprised then this morning to get a call from the owner of the gutter company where he started off saying how personally he takes it and how upset he is when he gets bad reviews, and he felt I was being unreasonable and overreacting to alot of things. We went back and fourth and it got heated for about 10 minutes before he said the call should probably end, and he would put something on Angie's list saying he did his best to address my concerns.

At which point I will update my review to reflect that he actually called to argue about everything all over again.

The wife made me use it but so far I just keep hearing that alot of companies get rave reviews on there but are known in the real world for doing crappy work.

sublime2 09-06-2013 11:15 AM

NEVER use angie's list.
Most if not all the contractors on there have paid a fee to be on there.
They are not on there because of people raving about them.

Willie T 09-06-2013 12:21 PM

Should we be so trusting as not to be able to see that (1) I can put 50 posts on there saying what good work I do, and (2), that I can, likewise, post how lousy some other contractor is. What's he going to do? He would look as foolish as your contractor is going to look when he argues with you on the List, or even tries to claim he never worked for me. If I speak first, I win, and the other guy loses.

Now, if you can actually go see the work mentioned on there, that's a different thing. But to just go by what you read??? Arggg!

eharri3 09-06-2013 02:13 PM

My wife pestered me into trying it. She views it as gospel. Believe me from this one experience I have learned my lesson. A few other times we'll be driving around and see trucks for the big roofing/siding or plumbing/HVAC chains and she'll mention she has heard people having all kinds of problems with them. Then I make sure to point out they all get awesome reviews on Angie's List.

chrisn 09-06-2013 04:52 PM

Quote:

Originally Posted by sublime2 (Post 1238879)
NEVER use angie's list.
Most if not all the contractors on there have paid a fee to be on there.
They are not on there because of people raving about them.


They don't actually pay to be on it, but, they do pay to get listed up front on the list:mad:

ddawg16 09-06-2013 05:29 PM

It's the internet....

Angie's list is about par to Yelp. The good reviews are usually planted.

You can't trust the BBB any more either.

It really goes back to personal referrals.....

If you want a concrete guy....go to the place who sells concrete...they will tell you who the good guys are.

Want a roof done? Go to the roofing supply house.

Want HVAC work done? Well, I can you who NOT to use....the same one the hosed my MIL.

joecaption 09-06-2013 05:31 PM

My first question would be how did they mess up the gutters?
My second rant would be what I think of Angies list.
During the down turn in the economy I was so slow I took a job with someone with someone that had high marks on Angies list.
I show up and the job was to install 1000 ft. of fencing and rehab a 100 year old house from top to bottom.
We agreed on a pay and I showed up the first day.
He gave me one guy that had no clue what to do or how to do it.
No tools and no materials.
Next day the owner shows up with a couple of step ladders and a hand post hole digger.
Two days latter a load of materials shows up from a supply house 1-1/2 hours away from the job. (there's a lumber yard 1/2 a mile away from the job)
The material consisted of 2, bags of concrete and 100's of feet of paint grade finger jointed pine trim.
The guy he sent to work with me spent the first 2, hours every day walking around saying over and over I have no clue what he wants me to do.
Third day I'd had enough and quit.
I get my check and he shorted me $10.00 an hour.
He was doing the whole job with no permits, no local license.
He thought we could reside a 2 story 2000 sq. ft. house with just extension ladders no pump jacks.

Jim F 09-06-2013 08:45 PM

I don't put a lot of store in Angie's list or BBB. I've hired off the BBB list and got minorly burned. One was a roofing that would not come back to fix a gutter they damaged while doing the roof. The other was a new home builder that took on my kitchen renovation project and found himself out of his league. Angie's List doesn't really have a presence in my are because we are too far from a big city.

ToolSeeker 09-06-2013 08:54 PM

Angies List has but one purpose that is to make Angie Hicks rich. I have never been on it and I will never go it. I was working on a job once and there was a guy working another trade, the HO wanted a bunch of change orders and he wanted them for nothing. Ended up in an argument. A couple days later the electrician came back and was ready to fight. The work he had done had passed inspection and looked good. The HO had given him a horrible write-up simply because he refused to work for free.

chrisn 09-07-2013 03:44 AM

Quote:

Originally Posted by ToolSeeker (Post 1239081)
Angies List has but one purpose that is to make Angie Hicks rich. I have never been on it and I will never go it. I was working on a job once and there was a guy working another trade, the HO wanted a bunch of change orders and he wanted them for nothing. Ended up in an argument. A couple days later the electrician came back and was ready to fight. The work he had done had passed inspection and looked good. The HO had given him a horrible write-up simply because he refused to work for free.


:thumbsup::yes:

oh'mike 09-07-2013 07:51 AM

You just have to love the people that ask," As long as you are here could you......."

And then are surprised to find that you want paying for the extra work.

The best response I ever heard to the question---" Sure,I have the time if you have the money."

cleveman 09-07-2013 11:33 PM

The dawg said it best. I've called ready mix plants to get referrals for basement guys. I've called sheetrock suppliers for referrals for people to sheetrock a house.

But not everyone is smart enough to do this.

I have done a very small amount of work for others, and some of it for people I don't know, referrals from friends.

One guy was big on asking me if I was a licensed contractor. Here in Iowa, that means paying $50 and nothing more. I happened to be licensed at the time for another job I was doing. This means absolutely nothing, except that the state gets $50. They don't accept any responsibility for the quality of my work or require that I am licensed in plumbing or electrical or whatever, or that I carry insurance.

Angies List gives people the false security that they are hiring a good, able person to do the job.


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