Anderson and Pella installers
Me and a friend are both looking at getting windows and/or doors installed. Do the Pella and Anderson installers truly work for each company or are they sub-contracted?
they are sub-contracted.
They sub contractors. What type of door are you looking at Gliding or Hinged? If it's a gliding patio door-please look at the way the door is put together. Please, look at these items:
The Pella sliding door -the gliding part of the door is on the outside- I hope you do not plan on opening the door in the winter for any reason- snow and ice can build up on the exposed sill rail not allowing the door to glide
Look at the sill it's not truely thermally broken-
Pella is currently in a CLass action Law Suit in your own state for windows rotting within 10 years- go to pellaclassactionlawsuit.com
THin Aluminum on the out side - not all door rails on bottom sides are painted or covered-leaving exposed wood
Screen is on the inside-if you live in a buggy area-bugs are attracted to light, they gather on the screen-then if you move your screen which has bugs on it-to lock your door-now bugs are in your house
The Andersen has a mortise and tendon -joints at all four corners of the door-for more stability
THe Andersen has Low-e4 which qualifies for the government rebates -"if" you do not make over $250k-The Pella does not-
The Andersen you can get parts and rollers for most things made since 1939
The sills are thermally broken
More hardware options
The Andersen door style and rails have LVL inside
If it's hinged Pella look at all the exposed weather stripping -it takes away the look of the door- step back take a look for your self-
The Andersen Door has no exposed weather stripping
The Andersen Door has adjustable hinges
1/4"steel that reaches out -almost impossible to break-better lock meck.
Get a qoute at your local Home Depot then take it too your local Lumber yard/you deals in Andersen- give them the HD quote to beat-
If your looking at Patio Doors Andersen is the best-then Marvin, then Koble/Kolbe
I second Emily on the Anderson sliders. The vinyl clad wood Andersons are reasonably priced and pretty solid.
They are all subcontracted.
How do I know this? I have met with both company's Representatives, and have been solicited to be an installing-company for them. Aditionally, I know other fellow GC's and Contractors - Who have are either on their installation list, or are installing their products.
Is this bad? Not neccesarily.
You see, when a large production manufacturer hires outside (licensed-if State required) Companies/Contractors to do their installations.....it saves ""you, the Home Owner, installation/overhead costs.
Thus, the prices you get for the purchase/install - of their windows and doors, are significantly less, than if these large companies had to hire their own full-time installation crews.
Don't get me wrong. The distributors are actually very particular about the companies and contractors that install their products. They do not want sub par work, nor do they want their products installed improperly. Both these aspects WILL cost them money and sales - if done improperly/wrong.
The companies I have delt with, while being smooshed to do their installs, are very professional, and have learned the additional costs, that come "if" they hire hacks.
I seriously considered their installation offers. The only reason why we don't work as installation contractors for them is...simply, we are way too busy, to have a dedicated crew of workers doing installation just for them.
Hope this "First hand" info helps.
The only issue I have with the Pella slider is that the protective finish (polyurethane) has worn off of the oak threshold from so much use. I think that is to be expected and it's only a matter of cleaning, sanding and applying another protective seal on it. Simple.
If you do a search on this forum for either of the two brands of doors and windows, you'll probably find good and bad things being said about them both. I had three Champion windows installed last summer and I've been very happy with them and that company's customer service. There are several good window and door companies to choose from.
It' really sort of a crap shoot. A Lot of it revolves around the company hired to install that manufacturer's procduct. Either way, every manufacturer states that they stand behind their product.
Incidentilly = The complaints that the manufacturers have the most of, is NOT...whether their product was installed per warranty coverage. It's about the detailed carpentry on the interior side of the home. In the past, many of these companies just hired roofing & siding installers to do their work. They now realize that skilled carpentry is directly involved...with customer satisfaction.
Maybe Emily works for Andersen. That's a lot of window and door knowledge for a laymen or laywomen.
Maybe Emily will introduce herself.
not that subconractors are bad, its that many times the sales man will not be truthful about that fact and if there not being upfront about whether or not the use subs what else are they hiding
Nothing in her public file tho.
Hmmmmm.....interesting. I wonder if there's a "common theme" to all the comments?
Aha! (Window Salesperson)- http://www.diychatroom.com/f17/conde...x2/#post215865
Thanks all. I personally am planning on replacing my sliding patio door. My friend is planning on replacing all his windows.
Let me introduce myself: I sold windows since 1992-Wolohans 3yrs, Wickes & UBC aprox11 yrs, PRO Build 1yr, 84 Lumber 1 yr, Lowes for 6 months and now a local yard...I sold approx 35 to 50 million of dollars of windows over the years- Ron, the window with the best service is Andersen. I've sold them all except Eagle. I also, sold Pella except designer series, Preachtree, and Jeld Wen Wenco when it was wood-
I now sell Marvin, Andersen, Koble/Kolbe and Weather Shield- and lots and lots of vinyl companies. Ron, if you been were I've been, then you'd understand why I say Marvin and ANdersen are CLEARLY the best.
Look, if you took back defective windows and saved everything, Patio Door Panels, Frames and Parts- and then at the end of the month you did a Product training class for everyone at the Lumber Yard- taking apart all the defective items of the windows and doors, completely apart. You could maybe see what I've seen and know, the next time you have a defective window ask to keep it then later take it apart to see everything, for your self.
Then Ron, do your self a favor look at Pella Class Action Lawsuits-:eek:
THen go to Pella Complaints- doesn't look like good service to me-been there-you get tired of Pella telling you -pounding salt-and your customer then understands why you recommended Andersen in the first place
THen call your state's better business bureau and ask about all the Pella issues:eek:
Also, Pella has very little windows that qualify for the New 2010 tax deductables (no Pella Proline qualify)-tell your customer sorry you do not qualify for 30% tax savings upto $1500 then-Look at Andersen site and Marvin-more than half of A/W qualify and majority of Marvin Windows Qualify for the tax savings
Then look at all the stuff on the web about Pella- it's all there in BLACK in WHITE:eek:
THen Ron also, do your self a favor-sell what ever window you sell then buy a Andersen or Marvin window and bring out to the site and then take it apart and compare the two-and you'll see what the customer wants after they see up close next too each other-Mavin and Andersen wins hands down almost everytime- :thumbsup:
JELD WEN AND PELLA
I do not like any vinyl window but if I have too sell it I will-
Pella does not use the best materail to make their windows-
Pella Pro Line- southern pine-which is softer-dents and rotts faster
Pella-does not heat strength their glass-
Pella you can see distortion on a sunny day looking at the glass
Pella has non reinforced sill
Aluminum conducts heat and cold through your walls-sill goes all the way inside your house
Pella has wood exposed to the outside- rolled form aluminum corners have corners with exposed wood and moisture and water can get under the aluminum
ALso pella does not back glaze between the aluminum and their window glass- when the butyl breaks down the rain or water runs right into the wood behind the aluminum
Pella Thermstar uses double side tape to hold the glass in the vinyl sash. Not good, cualk or sealant is far better
Pella themstar also uses paper thin glazing bead stops on the outside -around the glass- can break if bumped and gets brittle
Pella THermstar also has weap holes in the sills of there windows-get place for bug nest- also if it get clogged ice can form-and slam the sash down -sill cold crack
Pella Thermstar also uses thinner vinyl then most other companies
Pella Thermstar also use non inforced lift rails
And could go on and on but everyone gets mad at me for my articles
Basically, it all comes down too installation-you can buy any window or door-but if it's not installed correctly- good luck- always ask for -pictures of past jobs or customer recommendations- usually word of mouth is best-
usually the contractors who have to advertise are not always that busy-I know a few contractors that have not ever advertised-and are always, always busy-best advertisement is word of mouth.
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