Please help.
I had ordered windows to replace my upstairs windows through a company that delt with Hurd Windows(since I had already replaced windows down stairs with the same). I cant afford to do it all at once, so this year was upstairs front of house. Here is my problem. I gave the dealer all of my measurements. They had the windows made. Only problem is they made them 5" taller. Salesperson wrote in wrong sizes.
However, when they faxed us the contract, wife checked price not sizes, wife signed and sent back, and we paid for them. They delivered them no problem. When installer came to put in....."we have a problem, window 5" taller then opening". I wouldnt be so frustrated since 5" more window(light) would actually look better,but the front of the house is brick venere, and masonry work is needed to expand the opening. I tried to have them remade, but the company states that the original salesperson is no longer with the company and they of course don't have any of my original measurements. Also, since we did sign the original work it is not their problem. O.K. rather than going through a lot of legal nightmares, how hard is it/ how much do you think it would cost to cut 5"of brick and drop down existing footing. I have attached pictures of those windows also. (3 windows total, center is domed, other two are same consruct).
please help,
JB
I had ordered windows to replace my upstairs windows through a company that delt with Hurd Windows(since I had already replaced windows down stairs with the same). I cant afford to do it all at once, so this year was upstairs front of house. Here is my problem. I gave the dealer all of my measurements. They had the windows made. Only problem is they made them 5" taller. Salesperson wrote in wrong sizes.
However, when they faxed us the contract, wife checked price not sizes, wife signed and sent back, and we paid for them. They delivered them no problem. When installer came to put in....."we have a problem, window 5" taller then opening". I wouldnt be so frustrated since 5" more window(light) would actually look better,but the front of the house is brick venere, and masonry work is needed to expand the opening. I tried to have them remade, but the company states that the original salesperson is no longer with the company and they of course don't have any of my original measurements. Also, since we did sign the original work it is not their problem. O.K. rather than going through a lot of legal nightmares, how hard is it/ how much do you think it would cost to cut 5"of brick and drop down existing footing. I have attached pictures of those windows also. (3 windows total, center is domed, other two are same consruct).
please help,
JB