Window Install? - Building & Construction - DIY Chatroom Home Improvement Forum

Go Back   DIY Chatroom Home Improvement Forum > Home Improvement > Building & Construction


Thread Tools Display Modes
Old 10-24-2008, 02:08 PM   #1
Join Date: Oct 2005
Posts: 5
Rewards Points: 10

Window Install?

We are in the process of having Marvin Infinity double hung windows installed on the lower level of our walkout rambler. One of the windows is on the brick portion of our home. The window didnít fit the opening, so the companyís installers removed the end cap and cut the window aluminum face by about a 1/8 on both sides. The end cap piece was not replaced. The cutting chipped some of the factory-applied finish, which is now covered with caulk.
My questions are:
1. Have any of you pros or others done this, and is this a common practice? We were told it is done in at least 5% of their jobs.
2. Will this affect the integrity, functionality and service life of the window? We were told that it will not.
3. Since installation is a factor that Marvin considers in its warranty policy, will this affect the warranty? We requested that the company get a letter from Marvin and co-signed by themselves that the warranty will be honored.
The cut window is now installed. The company said that if we are not satisfied with the window, they will order and install a new one made to fit the opening. Would you do this?
There has been not been any discussion of a price adjustment if we stay with the window they cut and installed. If we accepted this window, what percentage reduction would you recommend we demand?
Thanks in advance for the help.


sod is offline   Reply With Quote
Old 10-24-2008, 03:06 PM   #2
Drywall contractor
Join Date: Jul 2008
Location: Lilburn, GA
Posts: 2,129
Rewards Points: 1,070

I'd get assurance from the Marvin that the warranty will be honored BEFORE I paid the installer. And I would contact Marvin myself and ask these very questions. I wouldn't consider even a price reduction without assurance from the manufacturer. If the installer is willing to get the "proper" window, there was obviously some sort of error in ordering or what was shipped............and it can and SHOULD be corrected.


If you can read this, thank a teacher. If you can read this in English, thank a soldier. Support our troops.
bjbatlanta is offline   Reply With Quote
Old 10-26-2008, 01:58 AM   #3
Lansing's Avatar
Join Date: May 2008
Location: Nova Scotia, Canada
Posts: 52
Rewards Points: 75

I can read your fears there...Just as was said, get them to order a new window and install it right...Anything less and you will not be happy...
When the time comes for you to leave this world
the only thing you get to keep is what you gave away...
Lansing is offline   Reply With Quote
Old 10-26-2008, 07:02 AM   #4
buletbob's Avatar
Join Date: May 2008
Posts: 1,543
Rewards Points: 1,000

Before you start looking for a refund, post a picture of the finished window in question. My one window of choice is Marvin. does the window operate OK?. is the window damaged from the install. installing windows could be a challenge in brick openings. there for some modifications must be done to the opening or the windows exterior trim. could you post a close up picture of the unit so we could see what the finished product looks like.
buletbob is offline   Reply With Quote

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Want to install larger window in basement wall andrewcocke Remodeling 8 02-24-2008 10:51 PM
Bay window install. johnrem Remodeling 1 02-12-2008 11:51 AM
Correct way to install aluminum window casing? DavesHammer Remodeling 7 01-16-2008 12:39 PM
Cut and install new window mustanger Building & Construction 4 12-01-2007 11:18 AM
window install help georgerodr Building & Construction 6 09-08-2007 09:27 AM

Top of Page | View New Posts


Search Engine Friendly URLs by vBSEO 3.6.1