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Old 11-27-2008, 09:22 AM   #1
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Window ID?

My sister has a house built 5 years ago. The latches, for the casement windows, are failing and she cannot keep them closed without me taking out the latch and manually pulling them shut. Is there a way to identify the window manufacturer to order replacement parts or would it be better to have a machinist make up sturdier replacements? The actual problem is where the latch handle attaches to the lever; it's stripped from the pressure of pulling the windows in. Once we identify a replacement solution, I plan on adjusting the latches to reduce the pressure while still maintaining a seal, but need a place for parts first. Thanks.


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Old 11-27-2008, 09:58 AM   #2
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look in the corners of the glass for id


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Old 11-27-2008, 10:13 AM   #3
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If they're vinyl, look at the top and bottom of the sashes. Sometimes the factory labels are left on.
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Old 11-28-2008, 10:22 AM   #4
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What about the builder? 5 years isn't very long and most builders (who build on spec anyway) Use the same windows etc as much as possible for this very reason, they go nuts trying to figure this stuff out later.

Is the house in a neighborhood where other people may have the same windows from that builder? Maybe they hung onto the paperwork when they bought the house, or sometimes people are a bit more lax about scraping stickers off the windows in the garage or attic etc where you may get some clue.

Also remember the hardware isn't made by the window company in almost all cases. Did you look hard at the arms that extend out to the sash for a name embossed on it. Names like "truth" are very popular. If that's all you have to go on, i guarantee you you can find a website selling this hardware that will ask you certain questions (ie measurments etc) to help you order the same hardware and circumvent the whole process of dealing with the window company.
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Old 11-28-2008, 11:37 AM   #5
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Look at the metal strip between the two panes of glass around the outside edge. They often stamp their names on the strip and it should be visible in any pane.

Last edited by joed; 11-28-2008 at 11:41 AM.
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Old 11-28-2008, 11:53 AM   #6
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I havent used em in years but try

They specialize in window hardware including obsolete stuff.
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Old 11-28-2008, 01:46 PM   #7
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Post a picture of the window maybe someone here will identify it BOB.


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