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Old 09-22-2011, 06:42 PM   #1
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Pella Patio Door Problem


I have a Pella Patio door with a mortise lockset that also has interior rods that extend out at the top and bottom to secure the door. It seems something broke inside the door in the locked position and it won't unlock. I know I can remove the door my removing the hinge pins but are parts available to replace these internal lock components or am I going to wind up replacing the slab. I've done a couple of searches but haven't been able to turn up anything on parts.

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Old 09-22-2011, 08:01 PM   #2
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Pella Patio Door Problem


Pella's been around awhile, I would think you can find parts for it.
Call or visit them and ask.

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Old 09-22-2011, 11:21 PM   #3
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Pella Patio Door Problem


Bad,
Pella used to be known for having a good service department. They would come out to do a repair in some cases when the door/window was in the house for a good number of years already. Try calling your local Pella store, if you have one in the area.
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Old 09-23-2011, 05:29 AM   #4
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Pella Patio Door Problem


Calling Pella is the first thing on my list today. I just wanted to see if I could get a head start on resolving this problem.

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