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Old 05-05-2013, 07:05 AM   #1
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Our Epic Nightmare - The XX Homes Willowbrook Story


Howdy, as we push to get our homes fixed this forum will play a very important role in helping to get educated about the repairs taking place in Willowbrook.





Our neighborhood Willowbrook, along with 14+ others in the Tampa Bay area is subject to water intrusion, structural defects, mold caused by water intrusion, and the list goes on. Mind you…most of the homes in our neighborhood are less than 5 years old. A few years back XXXXX began doing warranty work on our balcony structures. We have 3 stories of balconies (garage floor, living floor, bedrooms floor) that all needed to be ripped out and totally redone. The problem was that the work never quite fixed the problem and some homeowners have had their balconies redone upwards of 3 different times, some homeowners couldn’t even get the attention of xxxxxx for them to come out and “fix” the problem. This was the first sign that something was wrong with these homes.



Around last August (2012) our association met with the property management group (The xxxxxxxx) and discussed what actions were being taken because at that time, xxxxxx had stopped responding to homeowners and stopped working. They were deferring all homeowners who called for warranty work over to our property management group. Around the September timeframe, we finally went to the news and asked for help. We weren’t getting any communication from our board nor xxxxxxx and wanted answers. There were about 50 homeowners in our neighborhood that all grouped up and sent letters to the President of the United States, Federal Trade Commission, Congressman, the Governor, Attorney General, County Commissioners, HOBB, and anyone else that we thought may listen. We sent the CEO and all the KB Homes Board of Directors a letter requesting KB to buy back our defective homes. We aren’t underwater….we simply want our investment to last more than 5 years before falling apart!



The balconies were no longer the only issue with our homes, now we had water intrusion around the balcony and most windows in our units, noticeable code violations (that somehow passed county inspections), and in one unit….some sort of mushroom/fungus looking thing that we can’t really identify.



After notifying the news and having numerous stories and stations report on the problems, other xxxxxxx neighborhoods in the Tampa Bay area started coming forward requesting help from us via Thxxxxxxx.com and also going to news channels asking them to do a story because they were in the same situation and could not get response from xxxx Looking a little further into it, it seems as though KB Homes is directly violating their FTC Consent Order….again!

We’ve protested xxxxxx neighborhoods, went to County Commissioners meetings asking why these inspections were missed only to be told by the county attorney that this is largely a ‘civil’ matter then he strongly advised the commissioners to stay out of it. The news has kept up with the story quite well, in particular one investigative reporter Noah Pransky, from WTSP in Tampa has been excellent. He’s revealed that there was actually a Whistleblower Lawsuit that was settled with a non-disclosure agreement with an exxxxx employee who alerted xxx officials that there were structural defects with these homes…they silenced the employee and kept closing on the homes…then told homeowners that there was an issue and came in and fixed it. Mind you, this Whistleblower issue was separate from the balconies and other water intrusion and defects. We suspect that there may be another case of fraud with the balcony issues. We have a sister neighborhood in Tampa that is nearly identical to ours and they have the exact same balcony problems. They were both built around the same time. I’ve asked the President of xxxxxx Central Florida Region about this and he has yet to answer my question.



There are many of our neighbors that have walked away from their homes because they’re just tired of dealing with the headache. They’d rather ruin their credit than to deal with the political games that are going on. A number of homeowners can’t refinance, one in particular tried going through the HARP program and the appraiser told him that the neighborhood was stigmatized and refinancing wouldn’t be possible.



We recently had a commercial appraiser come out (brought out by a local news station) and she agreed that the units should be bought back. In fact, she said, “I had no idea it was going to be this bad. This is bad”. She said that it would take us approximately 10 years for the neighborhood to be “de-stigmatized” to the point that we’d finally have our value back in the homes. We showed her what we call, “Hurricane Alley”. There is a row of buildings that you can walk behind and almost every single one of them have their balconies falling down…those homes were built in 2008-2009.

The state licensing board (Department of Business and Professional Regulations) has concluded their investigation and from what we’re told, it’s at the state level awaiting review. We’ve also received word that the Attorney General has opened an investigation into xxxxxx and in particular the happenings at Willowbrook.

The longer our website stays up, the more visitors come and email or post requesting help. Requesting information on how they can get xxx to acknowledge their warranty claim. The pattern isn’t just coincidence. Countless homeowners saying that xxxjust came in and did ‘band-aid’ work, i.e. putting caulk around a window that in fact has water intrusion, thus just masking the problem and not fixing the issue, or the KB Customer Service Rep or warranty repair man not showing up to perform the claim work and not answering or calling back.

xxxxxx will continue to stay up and active. People need to be aware before making the same mistake that we made on most likely the largest purchase of their lives. We have tons of pictures and news broadcasts videos if anyone wants to learn more about us.

Thanks in advance to all the folks in these forums. Will have lots of questions for you all.


Last edited by oh'mike; 05-05-2013 at 07:54 AM. Reason: Removed names
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Old 05-05-2013, 07:32 AM   #2
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Our Epic Nightmare - The XX Homes Willowbrook Story


Had a similar issue up here in Vancouver, BC. The Leaky Condo Decade. It was epic. How these buildings were permitted is beyond me. It rains here 11 months a year. We essentially have to build our homes like submarines.

How's the Class Action Suit going?

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Old 05-05-2013, 07:35 AM   #3
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Our Epic Nightmare - The XX Homes Willowbrook Story


Quote:
Originally Posted by MJ Force View Post
Had a similar issue up here in Vancouver, BC. The Leaky Condo Decade. It was epic. How these buildings were permitted is beyond me. It rains here 11 months a year. We essentially have to build our homes like submarines.

How's the Class Action Suit going?
Can't have one because they included non-binding arbitration into the contract. Best thing I could do is use my website to spread the word about them and help future homeowners not make the same mistake. When the news ran our story 14 other communities came forward from the same builder with the same issues in about a 100 mile area. You would think that the state would launch an investigation or something.
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Old 05-05-2013, 07:42 AM   #4
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Our Epic Nightmare - The XX Homes Willowbrook Story


Well, the same thing here. It now becomes a political hot potato.

There was a new industry developed here just to deal with all the issues. Everyone made money...on the backs of home owners.
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Old 05-05-2013, 07:47 AM   #5
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Our Epic Nightmare - The XX Homes Willowbrook Story


I can't believe how dirty and unethical the system is. Can you tell me a little more about your situation? So many people are just walking and there is little that has been done to protect us homeowners. Did you end up walking from your home? I have vowed to protect the little man google xxxx and you will laugh.

Last edited by oh'mike; 05-05-2013 at 07:56 AM. Reason: removed name
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Old 05-05-2013, 07:48 AM   #6
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Our Epic Nightmare - The XX Homes Willowbrook Story


Sorry, but I'm going to close this thread until the other moderators look in----

Our site rules do not allow bashing a product or company---even if they deserve all of it.

Closed for now---Moderator.

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