Go Back   DIY Chatroom Home Improvement Forum > Home Improvement > Building & Construction

CLICK HERE AND JOIN OUR COMMUNITY TODAY...IT'S FREE!

Reply
 
Thread Tools Search this Thread Display Modes
Old 03-23-2007, 11:28 AM   #16
Newbie
 
Join Date: Mar 2007
Posts: 21
Share |
Default

Issues with Trex Deck


No word as of yet.

TrexConsumer is offline   Reply With Quote
Old 03-30-2007, 09:36 PM   #17
Newbie
 
Join Date: Mar 2007
Posts: 21
Default

Issues with Trex Deck


Not long after my last post on the 23rd I emailed them and asked about the letter we sent. The receptionist emailed back and said..

"(Owner)is going over the situation with (Installer) next Thursday March 29, 2007. At that time he will be contacting you"


We didn't hear from them so today I emailed and followed up with a phone call and then received this email....


"(Owner) is not in the office, as soon as I hear from him I will let you know.
No later than Monday"


So, that is the latest update. To this very day the owner has not called to inquire, nor has he stopped by to look at the repair.

Things are not looking good.


Thoughts?
TrexConsumer is offline   Reply With Quote
Old 03-30-2007, 10:23 PM   #18
Lic. Builder/GC/Remodeler
 
AtlanticWBConst.'s Avatar
 
Join Date: May 2006
Location: New England
Posts: 7,556
Default

Issues with Trex Deck


Quote:
Originally Posted by TrexConsumer View Post
Not long after my last post on the 23rd I emailed them and asked about the letter we sent. The receptionist emailed back and said..
"(Owner)is going over the situation with (Installer) next Thursday March 29, 2007. At that time he will be contacting you"
We didn't hear from them so today I emailed and followed up with a phone call and then received this email....
"(Owner) is not in the office, as soon as I hear from him I will let you know.
No later than Monday"
So, that is the latest update. To this very day the owner has not called to inquire, nor has he stopped by to look at the repair.
Things are not looking good.
Thoughts?
Don't panic....be patient while you await the response.... These things take time...(the fact that they are eager to let you know that they are attentive ...rather than blowing you off...is a very good sign)

Sometimes, the owner is delayed because he/she is waiting to hear back from the installer, or the person evaluating the account/issue/correction steps thus taken, etc....

But obviously, he/she is passing the message on to you that they will respond, once they have all the information...
AtlanticWBConst. is offline   Reply With Quote
Old 03-30-2007, 10:38 PM   #19
Newbie
 
Join Date: Mar 2007
Posts: 21
Default

Issues with Trex Deck


Well, I certainly wouldn't call them eager. I've had to hunt them like animals to get any response at all. In fact, had I not contacted them today they would have waited for who knows how long.

And frankly....the responses they ARE giving are just short of ignoring us.
TrexConsumer is offline   Reply With Quote
Old 03-30-2007, 10:42 PM   #20
Lic. Builder/GC/Remodeler
 
AtlanticWBConst.'s Avatar
 
Join Date: May 2006
Location: New England
Posts: 7,556
Default

Issues with Trex Deck


Quote:
Originally Posted by TrexConsumer View Post
Well, I certainly wouldn't call them eager. I've had to hunt them like animals to get any response at all. In fact, had I not contacted them today they would have waited for who knows how long.

And frankly....the responses they ARE giving are just short of ignoring us.

Realize that if you come across to them as 'irate'...they will take more time to be prepared to talk to you....

You 'hit' the ball to them ...the ball is in their court now..... wait for the return volley ...

If you 'push' them...that return is going to come back at you ......... 'hard'.

Last edited by AtlanticWBConst.; 03-30-2007 at 10:45 PM.
AtlanticWBConst. is offline   Reply With Quote
Old 03-30-2007, 10:50 PM   #21
Newbie
 
Join Date: Mar 2007
Posts: 21
Default

Issues with Trex Deck


True. It's just VERY frustrating.
TrexConsumer is offline   Reply With Quote
Old 04-02-2007, 06:13 PM   #22
Newbie
 
Join Date: Mar 2007
Posts: 21
Default

Issues with Trex Deck


Here is the latest. They did not contact me today, as promised until after I contacted them via email after 3pm. I received two emails from them.

First response...

(Installer) is at the office now reviewing the situation with (Owner) to see if anything inexpensively can be done.

(Owner) is aware that you are awaiting his phone call.

Ten minutes later this email came in....

After (Owner) discussing the situation with (Installer). We will purchase a maximum of (4) additional Trex boards and attempt to create a cut pattern similar to the repair portion to make the deck appear more uniform.

(Installer) will be by to layout the cut pattern with you on week of April 9th. I will contact you Friday with his schedule.

So there we have it. I'm am completely unhappy with this. As far as I'm concerned the deck should be done correctly to the ORIGINAL specs.


TrexConsumer is offline   Reply With Quote
Old 04-03-2007, 05:19 PM   #23
Lic. Builder/GC/Remodeler
 
AtlanticWBConst.'s Avatar
 
Join Date: May 2006
Location: New England
Posts: 7,556
Default

Issues with Trex Deck


Hi,

What I see is that they are trying to meet you half way. If you come across as too difficult, and push too hard, they may change their mind about even doing that.
I suggest that you first see how the conversation goes on on the telephone...Also, what the installer says when he comes out. Remember that the installer is going to come out to speak to you about the layout and the 'cut pattern'....
The Owner of the company obviously feels that the issues revolve around cosmetic appearance...and at this point it seems to be.

To be honest with you, decking is usually installed in a stagger.
When replacing boards, it is usually done in a random stagger to offest the joints (away from each other)

Examples:
(This is a repair of rotted areas)


This is an extension built onto the old deck - New blended onto old. Later allowed to weather and then the whole surface was re-stained to make it blend in color:


These deck boards are staggered randomly due to the quality of the delivered wood stock being so bad, and having to work with what we had:



Point is, basically, that deck boards can be installed with the joints placed randomly and still look fine....

Either way....see what they have to say ..... and try not to come across too harsh...remember the old saying: 'You can catch more bees with honey'.
At this point they are willing to extend the effort to 'try' and get it the way you would like it...a compromise.

It may not be the same that it was when the boards were first installed (and split at the ends), but there may be a reason for that. I don't know the whole layout of the deck. To make it the way it was with the split boards (in the beginning) may require that they take off the baullusters, the railings(?) ..... and ALL the deck boards and then replace them (starting from scratch) They would end up losing a lot of time & money on the project. No company wants to do that. So they proposing something that is actually not an improper way of correcting wrongly placed deck board joints.

Realistically, the way it sounds is:
They are proposing to place the joints in a different arrangement, but that is also actually an industry acceptable arrangement...

Hope this gives you a viewpoint of the other side of the fence......

I also, hope that it all works out well.

Last edited by AtlanticWBConst.; 04-03-2007 at 06:15 PM.
AtlanticWBConst. is offline   Reply With Quote
Old 04-05-2007, 08:18 AM   #24
Member
 
robertcdf's Avatar
 
Join Date: Nov 2005
Location: Colorado Springs, Colorado
Posts: 653
Default

Issues with Trex Deck


I think that anytime someone is paying for a composite deck EVERYTHING within the power of the builder should be used to make it seemless. If this means running at 45 degree angles or picture framing to bring it in... Then it should be done. They can also use a breaker board in the center to break up the run and could even be done in a differant color to offset things.
robertcdf is offline   Reply With Quote
Old 07-31-2007, 02:49 PM   #25
Newbie
 
Join Date: Mar 2007
Posts: 21
Default

Issues with Trex Deck


An update ---We are STILL dealing with this.

The contractor has engaged in a difficult back and forth with us. We have paid a Trex Pro referred to us by Trex to examine the deck. He deemed the job a failure more or less. The contractor is either absolutely blind to any of this or is just so full of pride that he can't accept it. Regardless we have also had Trex reps out and they said there was NO WAY it would be covered under warranty. For starters the gapping is nowhere near where it should be. So that means the contractor will take each and every board up and gap it correctly.

My question there is....what will that do to the Trex? As is the Trex is missing screws, the screws areen'rt lined up, etc. Let's just start with that question. Below is a letter sent to us via email from Trex recently, we have forwarded it to the contractor. The VERY difficult contractor.

Letter from Trex...............

After looking over the photographs, and under the assumption that this is how the deck currently looks, I would have to concur with *** *****. These photos clearly indicate that the installation guidelines were not followed. Reviewing the document from the *** **** Construction company, also, I find most of their findings in May to hold true to the current deck photos about the installation of the Trex decking. The gapping width to width, end to end, and at abutments is obviously not to our guidelines as laid out in the P&IG (1/4” width to width, 1/8” end to end, and 1/4” at abutments). The fasteners are not installed with the care needed for how close they are to the edges of the board, either. These are all noted in the ***** review.

We are very sorry for the inconvenience. Although the installation was not done by the Trex Company, we do not want this work and the subsequent issues it will cause for the customer to be a mark on our company. We would not warranty this deck, due to the installation seen in the photographs. It is not to built to the guidelines we clearly lay out in the product and installation guide: http://www.trex.com/litcenter/Trex_i...tion_guide.pdf
TrexConsumer is offline   Reply With Quote
Old 08-09-2007, 05:26 PM   #26
Newbie
 
Join Date: Mar 2007
Posts: 21
Default

Issues with Trex Deck


One at a time please.
TrexConsumer is offline   Reply With Quote
Old 08-17-2007, 02:05 PM   #27
Newbie
 
Join Date: Mar 2007
Posts: 21
Default

Issues with Trex Deck


Update....contractor has AGREED to re-do the whole deck. Although, Trex is saying it should be a certain amount off the ground, which means the deck will be higher than the door threshold. So upon opening the back door you would have to step UP to the deck.

I don't like that idea. Currently it is level with the threshold.

Thoughts?
TrexConsumer is offline   Reply With Quote
Old 08-17-2007, 03:04 PM   #28
Member
 
Join Date: Jan 2006
Location: Toronto, Canada
Posts: 1,861
Default

Issues with Trex Deck


Are you able to reuse most of the materials? this is unbelievable...
KUIPORNG is offline   Reply With Quote
Old 08-17-2007, 03:10 PM   #29
Newbie
 
Join Date: Mar 2007
Posts: 21
Default

Issues with Trex Deck


Quote:
Originally Posted by KUI****G View Post
Are you able to reuse most of the materials? this is unbelievable...
No..he is using all new materials.

What do you think about having the deck higher than the door threshold?

It doesn't have to be that way though.
TrexConsumer is offline   Reply With Quote
Old 08-17-2007, 04:41 PM   #30
Member
 
Join Date: Jan 2007
Posts: 276
Default

Issues with Trex Deck


Step up?

That's just dumb.

imo

Don't you have a friend of a friend to screw down some decking for you? -Jeez

Jeekinz is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
TREX decking extremely disappointing KHL General DIY Discussions 266 07-05-2013 11:26 AM
deck - beam to post connection (??) brocasArea001 Carpentry 21 05-11-2011 08:39 PM
What size deck is 'good' for our situation? curls00 Carpentry 20 09-08-2007 07:12 PM
Please Help! Deck Issues llcooljayce Building & Construction 21 06-30-2007 09:27 AM
Subfloor question for new deck and solarium CM2U Building & Construction 3 07-27-2005 09:50 PM




Top of Page | View New Posts

Copyright © 2003-2014 Escalate Media. All Rights Reserved.