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Old 12-17-2008, 08:47 PM   #16
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Issue with Anderson French Door. Help Please.


I am poster 7. Called Andersen and they had us remove some covers and caps to see if the door was installed properly. It appears it was. At the bottom of the door is the wood sill--is that part of the door, or would it have been installed by contractor- can it be shaved or is here a replacement that would be shorter? We adjusted the hinges to the max, but door still scrapes he bottom and weatherstripping is gone
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Old 12-18-2008, 06:27 AM   #17
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Issue with Anderson French Door. Help Please.


the bottom of the door should be aluminum. it sound as tho the installer set the door on some type of sill. And I'm thinking the wood was installed incorrectly, could you post a picture of this area and post it. it would be a great help to see what your up against, BOB.
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Old 12-18-2008, 07:34 AM   #18
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Issue with Anderson French Door. Help Please.


The doors were installed incorrectly. You won't correct the problem until you get someone in there who can correctly re-install the doors.
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Old 12-20-2008, 12:53 PM   #19
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Issue with Anderson French Door. Help Please.


My Anderson doors came with an oak wood sill as part of the door frame. As mentioned earlier when I opened the box there were removable plastic spacers all around the doors to keep them centered in the frame. On the active door the spacers were all around but on the secondary door the spacers were missing on the bottom of the door and the door was sitting tight on the wood sill. I was able to adjust the door so it doesn't drag but it is not quite right as it will swing closed unless propped open. I suspect it was a manufacturing error in my case as the box did not ever have appeared to have been opened as in the case of the dealer selling a restock.
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Old 12-28-2008, 02:57 AM   #20
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Issue with Anderson French Door. Help Please.


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Originally Posted by zircon View Post
My Anderson doors came with an oak wood sill as part of the door frame. As mentioned earlier when I opened the box there were removable plastic spacers all around the doors to keep them centered in the frame. On the active door the spacers were all around but on the secondary door the spacers were missing on the bottom of the door and the door was sitting tight on the wood sill. I was able to adjust the door so it doesn't drag but it is not quite right as it will swing closed unless propped open. I suspect it was a manufacturing error in my case as the box did not ever have appeared to have been opened as in the case of the dealer selling a restock.
Contact Andersen Windows at 1-888-888-7020, they will ask you for your glass date and glass viewing area, and exterior color and purchase date. they will ask for a credit card number from you to charge you $132.50 or more depending how far the Service (sub contractor) Provider has too drive. Andersen does not own there own service company. The door has warranty, if the door is defective they will not charge you the $132.50, but that will be up too the Service Tech. They will teach you on how to correctly adjust the hinges, since must of us do not read instructions. I never heard of Andersen Windows selling opened boxes of product, this could have been a switch from the dealer, Andersen Windows does not take back any opened cartons period.
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Old 12-28-2008, 03:12 AM   #21
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Issue with Anderson French Door. Help Please.


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Originally Posted by respad View Post
We have the same doors since 2003, and they have been a nightmare. I can't lock one (double french door), one has had the bottom weather stripping shred, and another needs constant adjustment. The one that shredded-- we have tried to adjust and it doesn't seem to work. There are three double sets of "holes" that are supposed to adjust with a hex wrench. We can't seem to get them to adjust he doors at all. Has anyone got a clue as to how to adjust them? We need them to go up
Thanks
Contact Andersen Windows at 1-888-888-7020, they will ask you some basic questions, glass date (found on every panel usually at the bottom) glass viewing area, and exterior color. Then if you what service to come out they will charge you $132.50 depending on the drive, +plus $20 an hour. But if the door if the door is defective, they will not charge you the $132.50/ hourly rate- never ever heard of weather stripping shearded off-it is a one piece weather strip that goes around the whole panel -this is heavy duty weather stripping- not saying it could not happen but it take a lot to tear it off, or would have too be customers negligence.
5/32 allen wrench, if you adjust one hinge wait until you fell tension, count that turn as your first turn when you feel tension, then turn the wrench about 3 full times on each hinge, depending on if you feel tension, one hinge on the bottom could be carrying all the weight of the door. I would try adjusting the bottom hinge first, then the middle, then the top, if it needs more repeat the steps.
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Old 05-19-2014, 11:18 AM   #22
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Issue with Anderson French Door. Help Please.


I used your advice and was able to adjust my door into good alignment in all directions. When Bulebob said that he removed the caps, I think he was referring to the adjustment hole caps at the bottom of the hinge. I didn't remove these to start with and sheered one off at the bottom while trying to tighten it. If you unscrew these caps with a 7/32 wrench you can get to the inner adjustment opening with a 5/32 wrench (which also works on the inside door hinges) Thanks for your help with starting at the bottom and working my way up. That did the trick.

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