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-   -   Door installers please help...Again! (http://www.diychatroom.com/f19/door-installers-please-help-again-4290/)

The RyeGuy 10-11-2006 09:08 AM

Door installers please help...Again!
 
I posted on here before about a bad door install from Home Depot....Basically they installed a sill that is too long.....Here are the pics

http://www.mts.net/~johnmath/door.htm

Here are the specs...

Door jam= 5 1/4"
Sill installed = 7 13/16

They claim that they don't have a sill that would fit this door....They said that the sill sizes they have are

6 3/8
7 5/8 (6 3/8" with an extension.....

They say that the 6 3/8" sill would be too short to cover the wood....This doesn't make sense to me since there is almost a 2" gap where the sill is hanging over.......

Anyways, does it sound like they are just trying to get out of replacing the sill? Or am I mixed up about something...

Thanks...

Big Dave 10-11-2006 06:33 PM

This sills on exterior doors always hang over. Usually you would put something under it to support it. I would get a peice of pressure treated wood and cut to fit then install against the concrete and up tight to the sill with concrete screws.

747 10-11-2006 06:50 PM

1 Attachment(s)
Also the concrete under that door is cracking you need to do something about that. I'm not sure what. I don't know to much about concrete.

AtlanticWBConst. 10-11-2006 07:22 PM

Quote:

Originally Posted by The RyeGuy (Post 20525)
I posted on here before about a bad door install from Home Depot....Basically they installed a sill that is too long.....Here are the pics

http://www.mts.net/~johnmath/door.htm

Here are the specs...

Door jam= 5 1/4"
Sill installed = 7 13/16

They claim that they don't have a sill that would fit this door....They said that the sill sizes they have are

6 3/8
7 5/8 (6 3/8" with an extension.....

They say that the 6 3/8" sill would be too short to cover the wood....This doesn't make sense to me since there is almost a 2" gap where the sill is hanging over.......

Anyways, does it sound like they are just trying to get out of replacing the sill? Or am I mixed up about something...

Thanks...

I would seal up the area of the crumbled concrete with concrete patch or concrete seal...

Then install a piece of 5/4 decking Pressure treated onto the concrete. A piece that fills in the kicker/ riser space completely to support the threshold. Rip it down and cut it to size.
Install with Tapcons.
Then finish it off with a 'finish-look' piece of PVC based white trim, like AZEK or KOMA trim with some galvanized finish nails, shot into the base PT deck wood. Fill nail holes with white caulking.
You don't necessarily need to come all the way out to the edge of the thresh-hold in order to have it supported. Usually, it still overhangs about 1/4". for water run off.

-My 2 cents.

(BTW - that is what we have done on many doors with an issue just like yours)

The RyeGuy 10-11-2006 07:33 PM

Thanks for the advice everyone but keep in mind that I didn't do this myself...i paid home depot to do it so I want it done right.....If you look at the picture you will see that the sill would stick out 1 1/4 " once the storm door is on....I've never seen a door like that before.....Wouldnt it be better to get them to install the right size sill instead of going through all this other stuff which shouldn't be necessary if the sill was the right size in the first place.....The 6 3/8" should fit properly, am I wrong? If they installed this one, it would only be hanging over 1/2" from the wood instead of the 1 15/16" it is now....

AtlanticWBConst. 10-11-2006 07:51 PM

Quote:

Originally Posted by The RyeGuy (Post 20559)
Thanks for the advice everyone but keep in mind that I didn't do this myself...i paid home depot to do it so I want it done right.....If you look at the picture you will see that the sill would stick out 1 1/4 " once the storm door is on....I've never seen a door like that before.....Wouldnt it be better to get them to install the right size sill instead of going through all this other stuff which shouldn't be necessary if the sill was the right size in the first place.....The 6 3/8" should fit properly, am I wrong? If they installed this one, it would only be hanging over 1/2" from the wood instead of the 1 15/16" it is now....

That thresh-hold sill on the door is permanently attached and sealed to the door. It is all 'one' unit.

It's actually an easy DIY fix. It would take you less time to fix it yourself, than the time you will be 'on hold' ....waiting for them to find your payment records....

The RyeGuy 10-11-2006 08:02 PM

I guess the point is that they screwed up and ordered the wrong size...I know I could fix it or live with it but why should I? I paid alot of money to have them come out and measure and install this door...Plus, like I said, it looks really dumb, I've searced for other houses that have this issue but have found none....They would have to take out the door and reattach another sill

fhivinylwindows 10-11-2006 09:33 PM

http://www.diychatroom.com/images/icons/icon1.gif
They installed a 6.5" sill extension instead of a 5.25" extension. It will look bad if you support it and will create a hazard if you do not support it. Have the HD correct it, they can order the correct extension.

I copied this answer, this is what I answered the first time you asked the question!

KUIPORNG 10-12-2006 10:40 AM

I agree good move, it's time for those big money maker like HD to spend a few bucks to redempt their customers... they win big time overall... even they lost money on your deal... they selling big $$ on their screws... piece of plastics... for their big profit... it is more than adaquate for them to replace the whole thing for you....

Double A 10-12-2006 12:58 PM

They can fix this. They can replace the sill if needed.

If you paid with a credit card, then dispute the charges until its repaired. Call HD and tell them of your plans. Offer to send the link to the photos.

This is ridiculous work. Someone is going to step out on that or hang a toe and break their neck. What you have now is dangerous.

KUIPORNG 10-12-2006 01:03 PM

I doubt credit card let you retract payment like that as they have policy I believed, only allow retracting if it is not you who initiate the payment, otherwise, eveything else has to be settled with the vendor separately....

The RyeGuy 10-13-2006 09:00 AM

Follow up
 
The installers called me yesterday and said that the reason they can't install the 6 3/8" sill on the door is that they want the sill to hang over at least 1 1/2" ...With the 6 3/8" sill it would only hang over 1/2" from the wood...Does this make any sense? Isn't 1/2" enough?

KUIPORNG 10-13-2006 09:24 AM

What is the benefit of hang over the wood? I suppose you mean it extend out like the way it is now... wouldn't it be better there is none hang over in a perfect world?... or I misinterpt meaning of "hang over"...

The RyeGuy 10-13-2006 10:42 AM

I guess it is supposed to hang over to prevent water from dripping off the sill and rotting the wood...

KUIPORNG 10-13-2006 10:47 AM

Looks like there is better way if this is for such reason such as using pressure treated wood for outdoor...

I think the installer just try to find an excuse of not fixing it...

you can ask them base on what "code" is their arguement or you can even call the city for that...


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