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Old 03-28-2009, 11:16 AM   #1
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DK Hardware problems?


HI all, I looked for a 'supplier' section but can't spot one - could be a good add to the site. I was wondering if anybody here has experienced problems ordering online and how do you address these.

My current problem is with DK Hardware. I ordered two $50 parts from them. They only shipped one and are now tap-dancing around sending the second. They claim they shipped two but mysteriously only one showed up. Then they claimed they were out of stock and would ship the second as soon as it came in from the supplier (Anderson Windows). Then they claimed to know nothing about it. Of course the shipping bill says two were sent.

Any hints on how to get this addressed?

Thanks.

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Old 03-28-2009, 11:59 AM   #2
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DK Hardware problems?


Quote:
Originally Posted by Fraser MArlow View Post
HI all, I looked for a 'supplier' section but can't spot one - could be a good add to the site. I was wondering if anybody here has experienced problems ordering online and how do you address these.

My current problem is with DK Hardware. I ordered two $50 parts from them. They only shipped one and are now tap-dancing around sending the second. They claim they shipped two but mysteriously only one showed up. Then they claimed they were out of stock and would ship the second as soon as it came in from the supplier (Anderson Windows). Then they claimed to know nothing about it. Of course the shipping bill says two were sent.

Any hints on how to get this addressed?

Thanks.
If you place the order with your charge card company take it up with them, They will straighten it out. It has happened to me a few times and they where very helpful BOB.

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Old 03-28-2009, 12:26 PM   #3
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DK Hardware problems?


Thanks for the idea - I will take it up with them!
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