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Old 12-10-2009, 05:52 PM   #16
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Whirlpool Energy Saver Water Heater Problem


JT
I posted the other day after reading your dilemma.

I tryed to find the part on line even though I do not need one just to see how difficult it was and the costs associated with it.

I could not find it anywhere, how ridiculous is that you can find parts for every thing under the sun on line with the exception of the Whirlpool control box.

Like I said the other day I have had mine in now for 7 years(looked at the file) and it's been trouble free. but when it breaks I think I will just replace it with a non electronic controlled HWH.

It paid for itself $238 I installed.

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Old 12-10-2009, 07:10 PM   #17
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Whirlpool Energy Saver Water Heater Problem


They never gave me any info about a warranty on a new part, though i didnt ask either. I just wanted to get off the qhone cause he had me on hold 3 times when i was talking to him.

The WH we have is 7 years old and we didnt have many problems til now, so i would say ur about due Sultini just kidding... i hope you dont have problems like ours lol
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Old 12-11-2009, 07:27 AM   #18
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Quote:
Originally Posted by JT_Home_Improve View Post
They never gave me any info about a warranty on a new part, though i didnt ask either. I just wanted to get off the qhone cause he had me on hold 3 times when i was talking to him.

The WH we have is 7 years old and we didnt have many problems til now, so i would say ur about due Sultini just kidding... i hope you dont have problems like ours lol

Your right I am about due, what I should do is purchase a control box now because the elements are probably easy to find and that's about the only other thing on it that could go bad besides a leak in the main tank or TP valve.
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Old 12-11-2009, 10:29 AM   #19
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Whirlpool Energy Saver Water Heater Problem


Don't be so sure on the elements either, ours has 5500 watt elements and the hardware around me says they only stock 4500's cause those are the common ones. I have to find a plumbing store ( or I assume Lowes would have them too). And if you order something and get overnite shipping from Whirlpool (which i had no other option besides the $20 overnite shipping), don't count on it.. still waiting. I'm thinking about calling and canceling it and just buying a new one.. this is BULL!! I hope i never deal with them again..
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Old 12-11-2009, 10:36 AM   #20
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Whirlpool Energy Saver Water Heater Problem


There are different types of overnite delivery
by 9a.....by 10a....and just the next day...no specific time
If there was a guaranteed time & they fail then usually shipping is free
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Old 12-27-2009, 04:28 PM   #21
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Whirlpool Energy Saver Water Heater Problem


You can get a circuit board for free, just go to Loews hot water heater section and tell them you are the original owner and your circuit board is bad...They'll give you a replacement FREE!!!!!!! Seems there is a factory defect they neglected to tell anyone about... Call before you go they may be out and direct you to a store that has them. I just got another one, think this one is defective too.
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Old 12-29-2009, 09:07 PM   #22
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I've had one of these for 5 years now. Yesterday the control box caught on fire. Good thing I happened to go into the garage for something or my house probably would have burned down. I've already replaced a heating element and the control box board in the past. India had me on hold for a long time yesterday, but they did overnight a new board via UPS for $20. Another problem: they forgot to send a new box as mine melted. I figured out the cause of the fire (I think). The main wires on the board are ALUMINUM! Major fire hazard to connect copper and aluminum. Be careful everyone!
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Old 12-29-2009, 09:23 PM   #23
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Whirlpool Energy Saver Water Heater Problem


Multiple threads on the same problem have been merged
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Old 09-06-2010, 12:26 PM   #24
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Originally Posted by Thurman View Post
I bought a Whirlpool Energy Smart water heater two years ago, it has the electronic circuit board to control the heating elements. This unit worked fine until about a month ago. It quit heating the water and was giving a code for "False Start". Turning off the breaker, pressing the reset button got it started as the instructions said to do so. Another two weeks and it went out, completely. No indicator light for power to the unit, although there was. I called the 1-800-Whirlpool number as stated on the papers that came with it. No problem, bad circuit board, new boards are free to the original owner as long as the unit is in the original home it was installed in. A $20 shipping charge applied. Research on the Internet tells me that Whirlpool, actually American Water Heater, has had such a problem with these they now warrant the 6 yr., 9 yr., and lifetime units under a "lifetime" warranty with the above conditions. Would I buy another one-NO. This unit seems too fragile. Just thought I'd share. Thanks, David
Hey Thurman, friend of mine had same prob a year old Whirlpool heater, The wires on his unit were fried, melted together, I had no wire diagram or schematic, could not find anything on line about it or even where to find another one. Thanks for the post, I will pass it on. You would think there would be no shipping charge at all considering not everyone can do the repairs and would have to hire an electrcian to replace this faulty design. I agree Whirlpool folks wake up!!! C ya Thurman an thanks again james
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Old 12-18-2010, 02:52 PM   #25
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I had the same problem. I got mine working again at least for now. I shut the power off at the breaker and then pushed the re-set button switch on the tank then turned the breaker back on and it seemed to fix the problem. When I turned the breaker back on you could hear the elements heating up. and so far so good.
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Old 12-18-2010, 03:27 PM   #26
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Whirlpool Energy Saver Water Heater Problem


I bought my Whirlpool Energy Smart Electric water heater in January of 2005. It has failed twice, in the fall of '06, and in Feb of '10. Both times they sent me a new board for free, with no shipping charge.
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Old 12-18-2010, 03:49 PM   #27
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Whirlpool Energy Saver Water Heater Problem


I guess it saves you energy by working the time!
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Old 12-18-2010, 10:34 PM   #28
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Okay, now y'all have me curious.

If someone would like to send me a fried/broken board, I'd be quite interested to see what ails it.

If it's something I can fix, you get it back and have a spare - and if not, you've lost nothing.
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Old 12-19-2010, 04:25 PM   #29
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Whirlpool Energy Saver Water Heater Problem


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Originally Posted by emolatur View Post
Okay, now y'all have me curious.

If someone would like to send me a fried/broken board, I'd be quite interested to see what ails it.

If it's something I can fix, you get it back and have a spare - and if not, you've lost nothing.

It seems mine gave out after a couple days. Id be glad to send you the circuit board when my new one arrives. I called whirlpool and the gal on the other end was more then happy to help. since its the weekend I have to wait till Tuesday to get the new board.
the water heater works off and on as long as I push the reset button and turn the breaker off and on. I think the board is trying to run both elements at once, cause after a few minutes of running it kicks the breaker. hmmm . I did check the ohms on the elements and continuity and all is well on that end I was getting a High Temp warning flashes but now only get fail to start Flash. I hope Whirlpool has upgraded the circuit board. If it fails again after installing the new board I think Ill go back the old style water heater.
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Old 01-17-2011, 11:15 PM   #30
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Originally Posted by Pistol Pete View Post
I bought my Whirlpool Energy Smart Electric water heater in January of 2005. It has failed twice, in the fall of '06, and in Feb of '10. Both times they sent me a new board for free, with no shipping charge.
"They" sent a free new control board w/ free shipping?
Who, Lowes or Whirlpool? I'll be searching the Lowes stores for a replacement as mine failed. Curious if the new policy is a free board + free shipping. Seems like I would need a backup control board if the replacement can be expected to fail as well. Horrible service history on the electronics for this unit.

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