DIY Chatroom Home Improvement Forum

DIY Chatroom Home Improvement Forum (http://www.diychatroom.com/)
-   Electrical (http://www.diychatroom.com/f18/)
-   -   Whirlpool Energy Saver Water Heater Problem (http://www.diychatroom.com/f18/whirlpool-energy-saver-water-heater-problem-58578/)

Thurman 02-10-2009 01:25 AM

Note on Whirlpool Energy Smart water heaters
 
I bought a Whirlpool Energy Smart water heater two years ago, it has the electronic circuit board to control the heating elements. This unit worked fine until about a month ago. It quit heating the water and was giving a code for "False Start". Turning off the breaker, pressing the reset button got it started as the instructions said to do so. Another two weeks and it went out, completely. No indicator light for power to the unit, although there was. I called the 1-800-Whirlpool number as stated on the papers that came with it. No problem, bad circuit board, new boards are free to the original owner as long as the unit is in the original home it was installed in. A $20 shipping charge applied. Research on the Internet tells me that Whirlpool, actually American Water Heater, has had such a problem with these they now warrant the 6 yr., 9 yr., and lifetime units under a "lifetime" warranty with the above conditions. Would I buy another one-NO. This unit seems too fragile. Just thought I'd share. Thanks, David

JT_Home_Improve 12-05-2009 03:23 PM

Whirlpool Energy Saver Water Heater Problem
 
Hi. I just joined this site with a problem. Does anyone know of any tricks to the control box on this hot water heater? It seems my Whirlpool Energy Smart Water Heaters' control box went kafooey. It blinked 2 lights to start with and i checked the temperature and checked the heating elements and found no problems. I filled the tank back up and turn the breaker back on and it blinked one light, indicating no water in the tank, ( which there was). Whirlpool says its the control box. Does anyone know of a place to get these at a lower cost than from Whirlpool? I'm gonna have to take out a second mortgage to get one from them :eek:. Is there a website i can find cheapish replacement parts for this? Advice?
Thanks.

JT_Home_Improve 12-06-2009 10:31 AM

Whirlpool Energy Saver Water Heater
 
Hi. Does anyone know of any tricks to the control box on this hot water heater? It seems my Whirlpool Energy Smart Water Heaters' control box went kafooey. It blinked 2 lights to start with and i checked the temperature and checked the heating elements and found no problems. I filled the tank back up and turned the breaker back on and it blinked one light, indicating no water in the tank, ( which there was). Whirlpool says its the control box. Does anyone know of a place to get these at a lower cost than from Whirlpool? I'm gonna have to take out a second mortgage to get one from them :eek:. Is there a website i can find cheapish replacement parts for this? Advice?
Thanks.

Billy_Bob 12-06-2009 12:01 PM

If it costs a ton of money to fix it, I would just replace it with a regular water heater.

The savings with a water heater is by not using it! Or by heating only warm water most of the time, then only hot water when taking a shower or bath.

For doing that, you can buy a separate water heater timer like this...
(Has manual on/off button too.)
http://www.theenergyconscious.com/pow1036.html

You can save by...
Washing clothes in cold water.
Taking fewer showers/baths.
Set water heater to off when not taking showers/baths, then you have warm water left for a day or so. Turn on about an hour before taking shower/bath.

fmp168 12-06-2009 12:58 PM

Whirlpool Energy Saver water heater
 
I have this heater and it is junk. You should have a 12 year warranty. I am currently trying to get mine back on. I bought it at Lowes but they won,t replace them and do not have parts. i called the number for Whirlpool service and got a foreign woman whom I could hardly understand. We went thru some checkpoints without any conclusion. This happened on this past Fridayso I am without hot water all weekend and will have to call them back on Mondayand see if they will send a control board.

DO NOT BUY THIS WATER HEATER!!!!!!!

Billy_Bob 12-06-2009 01:24 PM

Quote:

Originally Posted by fmp168 (Post 362252)
...I am without hot water all weekend...

If you have a big pot or pan, you can heat up water in it a bit on the stove, then this makes washing greasy dishes a WHOLE lot easier!

(I do that when camping. Trying to wash greasy dishes in cold water is NASTY!)

SULTINI 12-06-2009 05:53 PM

I have the same water heater and it's been trouble free since I installed it about 5 years ago.

OH NO why did I say that. It's to good to be true.

You might be hearing from me, I hope not.

d scott 12-06-2009 06:23 PM

Whirlpool water heater
 
Most of these that I've worked on,have been in parts warranty.Most of those units had 10 year part warranties.Look on the I.D.plate,will give model/serial and all info you need,along with Whirlpool 800 number.Usually the part is overnighted to you.Hope this helps

Norcal 12-06-2009 10:17 PM

Those Whirlpool water heaters are lemons & should be avoided at all costs, the gas "Flamelock" ones are the worst there was a class-action lawsuit on them & from what I understand it did not help matters. :furious: Still junk.

Thurman 12-07-2009 10:51 AM

I have information on this one: I have the Whirlpool Energy Smart Electric water heater, purchased at a Lowe's store January 2006, and installed then. I did have a problem of no hot water in February 2009. The green light was "ON" the control board as it should be, but no hot water. I have a business repairing/installing electric water heaters so I started trouble shooting this one. No luck, everything goes back to the control board. I go back to Lowe's where the employee of this area is a friend of mine. He informs me that there has been a problem with these units, particularly the control board and that Lowe's store has removed them from the shelves. I call the 1-877-817-6750 (I'm looking at my paperwork) for the tech center to ask what to do. All they asked was if I was the original consumer purchaser, which I am. The tech guy asked a few more questions, then stated he was shipping out a new control board ASAP. This was under the terms of the original warranty, BUT-the warranty has changed so that the original consumer purchaser would now have life-time warranty on the control board. That is why he needed more info. Also, under the original warranty, the customer pays shipping-Blah! In Feb. '09 I paid $15.36 shipping to get the new control board. I replaced it when it came in and have had no other problems with it since. NOW--I'm this type person: since they did not want the old control board back, I decided to see what may be wrong with it. I'm not an electronics person, but I took each component of that board out, checked it as I learned how and found---nothing! I'm sure I didn't do something right but it doesn't matter, I had fun. SO-I'm saying to you: Whirlpool is giving you the run-a-round as far as the control board according to what the techy told me. They should replace the board FREE of charge to you, you pay shipping. I would call the number I gave you, be polite but firm about them having problems with these boards and see what you can work out with them. Good Luck, David

Scuba_Dave 12-07-2009 10:59 AM

Thanks for the info, good to know
I have the Whirlpool electric too, 12 year warranty
Purchased in '-05 I think

Thurman 12-08-2009 10:24 AM

The OP was answered at the "Appliances" forum. New info: According to someone I know at a Lowe's store (Dec. 07) when I stated that I had seen the original post, he informed me that there was a "class-action lawsuit" against Whirlpool on these Energy Smart water heaters. It does seem the gas version was more of a problem than the electric, but the electric version had it's own unique problems. My understand from him: As long as the water heater is owned by the original purchase/consumer, the water heater will be under a life-time warranty. IF this is true, I'll bet Whirlpool will not won't to admit it. As I stated in my post in the Appliances section: The Whirlpool tech did tell me that the circuit boards of these units would be covered under a life-time warranty to the original purchaser/consumer and would be replaced free-of-charge, YOU pay shipping under the warranty terms. I will say that IF you are having a problem with a Whirlpool Energy Smart water heater, call the 1-877 number (I did not get a foreign person) and complain firmly but politely. Ask for someone higher up if necessary, be persistent. Good Luck, David

jboswald 12-10-2009 11:56 AM

Quote:

Originally Posted by hotwaterhelp (Post 363291)
You can see if the water heater is still under warranty by calling the manufacturer. Normally you can order replacement parts quickly. Their number is 1-877-817-6750. If you still have warranty then it should cover the cost of the part.

I had the same problem with mine. Called the warranty number - gave them the model/serial number and they replaced it free (probably paid shipping?)..
It took about a week to get the part, but it's been working fine since (a couple years now).

JT_Home_Improve 12-10-2009 05:26 PM

Thanks so much for your posts. Your info was very helpful. However, Whirlpool's Indian customer service rep would not give me the satisfaction of giving me any kind of warranty on the control box. He said because i wasnt the original owner, the warranty was void, which this is the house the original owner installed it in. Its so frustrating when you call with a problem and you get this foreign person on the other line that can barely speak a lick of english. Somtimes i wish i could reach my hand through the phone and grab a neck or something. I searched online for a control box and had no luck. Whirlpool wants $75 plus $20 overnite shipping and their defective piece of crap.. I haven't had water in a week and i'm tired of showering at my in-laws all the time. They have me where they want me and there isn't much I can do about it it seems. Needless to say, i would NEVER buy a Whirlpool product.

Scuba_Dave 12-10-2009 05:51 PM

My WH was only $270 w/10% discount
What warranty do they give on the replacement ?


All times are GMT -5. The time now is 08:18 AM.