Can someone recommend how I should proceed in getting the PoCo to fix their problem?
Here's the background:
9/5 I had posted that we had a tree fall on our service drop, but that the power had not gone out. The PoCo subsequently removed the wire from under the tree and reconnected it, and I have since removed the fallen portion of the tree myself.
Having done the new service entrance myself, I had become familiar with the PoCo's clearance requirements which can be seen in their online installation manual here:
On page 9 the manual describes the requirements as follows from note 2 on the diagram:
ATTACHMENT POINTS MUST PROVIDE SERVICE DROP CLEARANCES OVER DRIVEWAYS, PORCHES, ETC. GARAGE ROOFS WITH A SLOPE OF 4" IN 12" REQUIRE 3' CLEARANCE. ROOFS WITH LESS SLOPE REQUIRE 8' CLEARANCE.
Prior to the tree falling, the service drop had more than the 3' required clarance. Now the service drop has significantly less than 3' clearance, probably closer to 12". One of the support wires that had previously connected the mid-span connection is missing. After the PoCo took the wire out from under the tree, I noticed the problem and called in to request it be fixed. I also informed them that they left the meter unsealed.
Today I checked on the ticket and found out no ticket is in for the repair. I doubt anyone came out because the seal is still broken on the meter.
Please do NOT consider any "before" picture of my house as any kind of endorsement of any particular construction method. In fact, you should probably assume that if I post a "before" picture, I am posting it because I am soliciting advice on a proper replacement for one of MANY things done wrong by a previous owner.
My next door neighbor's service drop is sitting in the fake wind vane on her garage, along with the catv & telephone drops are laying on the garage. At least when our utility was going around a year ago fixing some drops, I got them to pull mine back up, so that we would have the proper height above our pool, when we put it up.