Go Back   DIY Chatroom Home Improvement Forum > Home Improvement > Electrical

CLICK HERE AND JOIN OUR COMMUNITY TODAY...IT'S FREE!

Reply
 
Thread Tools Search this Thread Display Modes
Old 12-05-2007, 02:30 PM   #1
Member
 
Join Date: Sep 2007
Location: Kansas City
Posts: 254
Share |
Default

Phone Jack Hookup Problem


I just purchased a new phone and am having a heck of a time receiving a clear connection. The phone is the kind where you have a base unit and multiple handsets just plugged in. Since using the new phone, the person on the other end hears distortion and my voice cuts in and out. It sounds clear on my side. I believe that I have narrowed it down that it is not the phone(I have exchanged the unit once) but probably the phone line. I changed out one of the hanging phone wall jack with a flushmount jack. I think that I have it wired correctly but maybe not and that is what is causing the problem. I don't have the new phone plugged into the new flushmount jack now since I can just plug in the phone in this area now. Here is how I wired the flushmount jack. Can you see if I wired it correctly to see if this might be causing my problem.

There are two wires coming out of the wall in this(flushmount) area now. I have stripped the two(one from each wall wire) blue wires and two white wires. I twisted the two blue wires together and the two white wires together. I put the blue wires under the screw that has red wire coming to it. I put the two white wires under the screw that has the green wire coming to it. Is this the correct way to wire it. Could this be causing my problem?

To confuse me further, I took the base unit, and plugged it in, to my basement to test it there and made a call and was told that the call was clear. The jacks were installed by a remodeler that finished part of my basement. Would these lines be different than on my other level to cause the phones to not have distortion?

I'm sure that this is as clear as mud......I hope that I have explained this enough for someone to be able to help me so I can determine my problem. Maybe you think that the problem is something else? I use my phone a lot so I am getting frustrated and would like help to fix this. Thanks to any and all that can help.

kennykenny is offline   Reply With Quote
Old 12-05-2007, 02:39 PM   #2
Member
 
Join Date: Nov 2007
Location: Appleton, Wisconsin
Posts: 935
Default

Phone Jack Hookup Problem


How many wires are in each wire going to the jack you hooked up?

ponch37300 is offline   Reply With Quote
Old 12-05-2007, 02:49 PM   #3
Electrician philosopher
 
Join Date: Aug 2007
Location: Lilburn, GA
Posts: 838
Default

Phone Jack Hookup Problem


Let me preface this by saying that I am not a low voltage expert. What I do know is that there is ONLY one right way to hook up a phone. Assuming where you twisted the wires is tight and the connection to the jack is right, then the problem is somewhere else. You also need to check where the remodeler tapped into the system and make sure his connections are tight. Good luck,

Andy
Andy in ATL is offline   Reply With Quote
Old 12-05-2007, 02:52 PM   #4
Member
 
Join Date: Sep 2007
Location: Kansas City
Posts: 254
Default

Phone Jack Hookup Problem


There are eight wires in each wire coming out of the wall. To further clarify, I twisted together the blue wire with white marks to the red wired screw amd the white wire with the blue marks to the green wired screw. Thanks!
kennykenny is offline   Reply With Quote
Old 12-05-2007, 02:58 PM   #5
Seasoned Noob
 
Join Date: Nov 2007
Location: Columbus, OH
Posts: 107
Default

Phone Jack Hookup Problem


Quote:
Originally Posted by kennykenny View Post
There are eight wires in each wire coming out of the wall. To further clarify, I twisted together the blue wire with white marks to the red wired screw amd the white wire with the blue marks to the green wired screw. Thanks!
here is my method of verifying... go to the basement where yo usaid the phone works, see were those wires are going and do the same thing on your new jack

hubbard53 is offline   Reply With Quote
Old 12-05-2007, 03:05 PM   #6
Electrician philosopher
 
Join Date: Aug 2007
Location: Lilburn, GA
Posts: 838
Default

Phone Jack Hookup Problem


I guess my point was that if you can hear a little, the terminations on the jack are correct.
Andy in ATL is offline   Reply With Quote
Old 12-05-2007, 03:06 PM   #7
Member
 
Join Date: Sep 2007
Location: Kansas City
Posts: 254
Default

Phone Jack Hookup Problem


I tried that, but the color combo's are different. The wires coming out of the wall are solid colors. Red, green, yellow and black. They are connected to the corresponsing screw color on the back of the jack plate.
kennykenny is offline   Reply With Quote
Old 12-05-2007, 03:34 PM   #8
Member
 
Join Date: Sep 2007
Location: Kansas City
Posts: 254
Default

Phone Jack Hookup Problem


Concerning the wires coming out of the wall, should the blue wire with the white marks get twisted with the white wire with the blue marks? Or is it blue/white marks go w/ blue/white marks? If it is the first choice, what screw does it get screwed with? Red or green?
kennykenny is offline   Reply With Quote
Old 12-05-2007, 04:22 PM   #9
Electrician philosopher
 
Join Date: Aug 2007
Location: Lilburn, GA
Posts: 838
Default

Phone Jack Hookup Problem


Kenny, If you can hear AT ALL your connections at the jack are correct.

It is a " go, no go" situation. You can either hear or you can't. The problem HAS to be at another connection or with your phone.

Andy
Andy in ATL is offline   Reply With Quote
Old 12-05-2007, 05:48 PM   #10
Licensed Pro
 
Join Date: Mar 2007
Location: SC
Posts: 1,541
Default

Phone Jack Hookup Problem


Quote:
Originally Posted by kennykenny View Post
Concerning the wires coming out of the wall, should the blue wire with the white marks get twisted with the white wire with the blue marks? Or is it blue/white marks go w/ blue/white marks? If it is the first choice, what screw does it get screwed with? Red or green?
It's blue/w to blue/w and the corresponding connection is red. But as Andy says, if you can hear, the connections are correct. You may have a loose connection or a bad jack that is causing the distortion.
HouseHelper is online now   Reply With Quote
Old 12-05-2007, 08:27 PM   #11
Electrical Contractor
 
jbfan's Avatar
 
Join Date: Jun 2004
Location: Newnan GA
Posts: 5,784
Default

Phone Jack Hookup Problem


Untwist the wires and connect 1 set only. Test the phone. If no dial tone you have the outgoing wires. Connect the other set and test again. If the call is clear, reconnect the outgoing wires and test again. If the call is not clear, the problems lies between there and the next phone box.
You have to eliminate all connections to find the bad one.
__________________
Yes I am a Pirate, 200 years too late. "Jimmy Buffett"
jbfan is online now   Reply With Quote
Old 12-06-2007, 10:34 AM   #12
Home Remodeler
 
Join Date: Dec 2007
Location: Port Orchard, Wa
Posts: 236
Default

Phone Jack Hookup Problem


I purchased a phone tester from an Ace hardware store. It can be plugged in to the jack and also has alligator clips. Think it was about 7 bucks, I was having similar problems and found all phones hooked up with the wrong continuity.
mikey48 is offline   Reply With Quote
Old 12-06-2007, 05:50 PM   #13
Member
 
Join Date: Sep 2007
Location: Kansas City
Posts: 254
Default

Phone Jack Hookup Problem


JBfan

Great advice. The phone is now clear after I found out which wire was the outgoing like you said. I connected one of the blue wires to the red screw and the white to the green screw and the phone works great. I did not connect the other blue and white wire(from the wall) to the jack yet. I checked both of my main phone jacks and one works and the other does not. Of course that means that the wire that I didn't hook up is for the dead jack. My question now is, do I twist them together with the green and red screws as I did before? Do I use other colors of wires(or the blue and white) from the wall and wrap them around the other color screws on the jack(Yellow and black)? Thanks for your great advice.
kennykenny is offline   Reply With Quote
Old 12-06-2007, 09:18 PM   #14
Electrical Contractor
 
jbfan's Avatar
 
Join Date: Jun 2004
Location: Newnan GA
Posts: 5,784
Default

Phone Jack Hookup Problem


You don't have totwist them, just put them under the screw like the others.
If the static comes back, then you have a bad wire.
You can use any 2 colors you want, as long as you change it at the other jack. Sometime that works, sometime it dosen't. You may have to pull a new wire.
Keep us informed!
__________________
Yes I am a Pirate, 200 years too late. "Jimmy Buffett"
jbfan is online now   Reply With Quote
Old 12-06-2007, 10:14 PM   #15
Union Electrician
 
goose134's Avatar
 
Join Date: Nov 2007
Location: Chicago, USA
Posts: 615
Default

Phone Jack Hookup Problem


I'll bet somewhere along the run, you've got a staple through the cable. Good luck and happy hunting.

goose134 is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Phone/Fax Wall Jack cmgith Electrical 5 04-18-2009 11:21 PM
Electrical outlet phone jack extension? mikehende Electrical 3 11-28-2007 08:05 PM
New Phone Jack Install - Q & A 101 allen1466 Electrical 7 07-17-2007 11:46 PM
Post-Tension Slab Problem Advice/Help Mike McBride Building & Construction 2 01-09-2007 01:51 PM
Installation of new phone jack alvanos Electrical 4 04-05-2006 06:12 PM




Top of Page | View New Posts

Copyright © 2003-2014 Escalate Media. All Rights Reserved.