DIY Chatroom Home Improvement Forum

DIY Chatroom Home Improvement Forum (http://www.diychatroom.com/)
-   Electrical (http://www.diychatroom.com/f18/)
-   -   Phone Jack Hookup Problem (http://www.diychatroom.com/f18/phone-jack-hookup-problem-14116/)

kennykenny 12-05-2007 02:30 PM

Phone Jack Hookup Problem
 
:icon_confused: I just purchased a new phone and am having a heck of a time receiving a clear connection. The phone is the kind where you have a base unit and multiple handsets just plugged in. Since using the new phone, the person on the other end hears distortion and my voice cuts in and out. It sounds clear on my side. I believe that I have narrowed it down that it is not the phone(I have exchanged the unit once) but probably the phone line. I changed out one of the hanging phone wall jack with a flushmount jack. I think that I have it wired correctly but maybe not and that is what is causing the problem. I don't have the new phone plugged into the new flushmount jack now since I can just plug in the phone in this area now. Here is how I wired the flushmount jack. Can you see if I wired it correctly to see if this might be causing my problem.

There are two wires coming out of the wall in this(flushmount) area now. I have stripped the two(one from each wall wire) blue wires and two white wires. I twisted the two blue wires together and the two white wires together. I put the blue wires under the screw that has red wire coming to it. I put the two white wires under the screw that has the green wire coming to it. Is this the correct way to wire it. Could this be causing my problem?

To confuse me further, I took the base unit, and plugged it in, to my basement to test it there and made a call and was told that the call was clear. The jacks were installed by a remodeler that finished part of my basement. Would these lines be different than on my other level to cause the phones to not have distortion?

I'm sure that this is as clear as mud......I hope that I have explained this enough for someone to be able to help me so I can determine my problem. Maybe you think that the problem is something else? I use my phone a lot so I am getting frustrated and would like help to fix this. Thanks to any and all that can help.

ponch37300 12-05-2007 02:39 PM

How many wires are in each wire going to the jack you hooked up?

Andy in ATL 12-05-2007 02:49 PM

Let me preface this by saying that I am not a low voltage expert. What I do know is that there is ONLY one right way to hook up a phone. Assuming where you twisted the wires is tight and the connection to the jack is right, then the problem is somewhere else. You also need to check where the remodeler tapped into the system and make sure his connections are tight. Good luck,

Andy

kennykenny 12-05-2007 02:52 PM

Phone Jack Hookup problem
 
There are eight wires in each wire coming out of the wall. To further clarify, I twisted together the blue wire with white marks to the red wired screw amd the white wire with the blue marks to the green wired screw. Thanks!

hubbard53 12-05-2007 02:58 PM

Quote:

Originally Posted by kennykenny (Post 78588)
There are eight wires in each wire coming out of the wall. To further clarify, I twisted together the blue wire with white marks to the red wired screw amd the white wire with the blue marks to the green wired screw. Thanks!

here is my method of verifying... go to the basement where yo usaid the phone works, see were those wires are going and do the same thing on your new jack

:huh:

Andy in ATL 12-05-2007 03:05 PM

I guess my point was that if you can hear a little, the terminations on the jack are correct.

kennykenny 12-05-2007 03:06 PM

I tried that, but the color combo's are different. The wires coming out of the wall are solid colors. Red, green, yellow and black. They are connected to the corresponsing screw color on the back of the jack plate.

kennykenny 12-05-2007 03:34 PM

Concerning the wires coming out of the wall, should the blue wire with the white marks get twisted with the white wire with the blue marks? Or is it blue/white marks go w/ blue/white marks? If it is the first choice, what screw does it get screwed with? Red or green?

Andy in ATL 12-05-2007 04:22 PM

Kenny, If you can hear AT ALL your connections at the jack are correct.

It is a " go, no go" situation. You can either hear or you can't. The problem HAS to be at another connection or with your phone.

Andy

HouseHelper 12-05-2007 05:48 PM

Quote:

Originally Posted by kennykenny (Post 78603)
Concerning the wires coming out of the wall, should the blue wire with the white marks get twisted with the white wire with the blue marks? Or is it blue/white marks go w/ blue/white marks? If it is the first choice, what screw does it get screwed with? Red or green?

It's blue/w to blue/w and the corresponding connection is red. But as Andy says, if you can hear, the connections are correct. You may have a loose connection or a bad jack that is causing the distortion.

jbfan 12-05-2007 08:27 PM

Untwist the wires and connect 1 set only. Test the phone. If no dial tone you have the outgoing wires. Connect the other set and test again. If the call is clear, reconnect the outgoing wires and test again. If the call is not clear, the problems lies between there and the next phone box.
You have to eliminate all connections to find the bad one.

mikey48 12-06-2007 10:34 AM

I purchased a phone tester from an Ace hardware store. It can be plugged in to the jack and also has alligator clips. Think it was about 7 bucks, I was having similar problems and found all phones hooked up with the wrong continuity.

kennykenny 12-06-2007 05:50 PM

JBfan

Great advice. The phone is now clear after I found out which wire was the outgoing like you said. I connected one of the blue wires to the red screw and the white to the green screw and the phone works great. I did not connect the other blue and white wire(from the wall) to the jack yet. I checked both of my main phone jacks and one works and the other does not. Of course that means that the wire that I didn't hook up is for the dead jack. My question now is, do I twist them together with the green and red screws as I did before? Do I use other colors of wires(or the blue and white) from the wall and wrap them around the other color screws on the jack(Yellow and black)? Thanks for your great advice.

jbfan 12-06-2007 09:18 PM

You don't have totwist them, just put them under the screw like the others.
If the static comes back, then you have a bad wire.
You can use any 2 colors you want, as long as you change it at the other jack. Sometime that works, sometime it dosen't. You may have to pull a new wire.
Keep us informed!

goose134 12-06-2007 10:14 PM

I'll bet somewhere along the run, you've got a staple through the cable. Good luck and happy hunting.:)


All times are GMT -5. The time now is 09:28 PM.


Copyright 2003-2014 Escalate Media LP. All Rights Reserved