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Old 04-08-2009, 12:35 AM   #1
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Outlet stopped working


Can you help me troubleshoot?

The outlet is in the covered patio.

When using a power saw, it began to bind and the breaker tripped. After resetting the GFCI, the circuit breaker repeatedly continued to trip. But after resetting it several times, it held. At that point in time, both plugs of the outlet stopped powering anything plugged into it. But the little green light on the GFCI turned back on.

We replaced the GFCI with a new one, and the power remains dead for items plugged into it.

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Old 04-08-2009, 07:59 AM   #2
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Outlet stopped working


Sounds like an open neutral(white) wire somewhre else onthe circuit. Could even be in the main panel.

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Old 04-08-2009, 08:03 AM   #3
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Outlet stopped working


If the neutral were open the the light on the GFCI wouldn't be on.
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Old 04-08-2009, 11:44 AM   #4
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Outlet stopped working


Thanks.

I don't know if this makes any difference, but the new GFCI's light is NOT on. Only the old one was on.

How would I find an open neutral?
... open up the wall around the panel?
... trace the entire cable backwards from the outlet to any splices (or all the way to the panel)?

Last edited by 1655graff; 04-08-2009 at 11:48 AM.
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Old 04-08-2009, 12:29 PM   #5
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Outlet stopped working


So the light isn't on? You have said nothing to indicate an open neutral. Did you wire the GFCI to the line or the load side? Did you check with a meter to see if you have power on the hot wire? If you do have power, did you check the continuity between the neutral and the ground to see if your neutral is good back to the panel? You must check something to get any useful advice, there is no way we can guess how many different ways you might have screwed this up.
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Old 04-08-2009, 01:23 PM   #6
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Outlet stopped working


Thank you for helping me troubleshoot.

Update/to clear up any confusion follows...

1) Green light was on for the old GFCI outlet (the one that was connected when the circuit tripped). It did not come on for the new GFCI outlet.

2) "Did you wire the GFCI to the line or the load side?" ANSWER: Line

3) "Did you check with a meter to see if you have power on the hot wire? If you do have power, did you check the continuity between the neutral and the ground to see if your neutral is good back to the panel? You must check" ANSWER: I'll do so and report back the results.
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Old 04-12-2009, 05:06 PM   #7
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Outlet stopped working


Update after testing with meters

"Did you check with a meter to see if you have power on the hot wire?" ANS: Yes. I had power to the outlet but not in/thru it.

"If you do have power, did you check the continuity between the neutral and the ground to see if your neutral is good back to the panel?"

ANS: Checking the continuity was the key to solving this problem. I had to get a nother/new meter, a coninuity meter. And then trace the problem.

Thanks to everyone that helped.

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