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Old 10-26-2011, 10:26 PM   #16
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Generator Transfer Switch Trouble


I contacted Reliance tech support and they emailed instructions for performing a continuity test for each circuit.... all passed except for the D circuit. There was no continuity between the black D wire and the main red wire inside the transfer box (the red supplies power to D, E & F, the black runs to A, B & C). I'm emailing them back for solutions to fix it...

Thanks everyone for the help!

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Old 10-27-2011, 02:55 PM   #17
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Generator Transfer Switch Trouble


That's good, that you found out what is wrong.

Still, you said this is the second transfer switch with problems?
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Old 11-01-2011, 12:55 PM   #18
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Generator Transfer Switch Trouble


So the October snowstorm left me without power in MA! Looks like I started this project just in time. I have wired the C & E circuits to the well pump breaker and it works just fine... so I am down one of the six circuits (no "D" circuit) but the generator and transfer switch have been working great since Saturday night when we lost power. Waiting for the new toggle switch to arrive from Reliance to fix the D circuit...
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Old 11-01-2011, 12:57 PM   #19
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Generator Transfer Switch Trouble


yes it was the second one... very strange. The first was a purchased from HD, and the second was shipped to me by Reliance. I haven't found any other cause to my issues and am starting to believe that both had bad "D" switches which is probably very rare but I don't know what else to make of all this!
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Old 11-12-2011, 05:41 PM   #20
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Generator Transfer Switch Trouble


I located the problem! I opened up the transfer box to check behind each toggle switch and to run continuity tests before replacing the D toggle switch (Reliance mailed me a new one). I noticed that for each toggle switch the red lettered wire (A to F) was connected to the top terminal (on the back of the toggle switch), the black to the middle terminal, and the blue/orange to the bottom terminal... All except for D, for the D circuit the black and red wires were reversed. I was able to use needle nosed pliers to simply pull the metal clips attached to the wires off the terminal, swap and reconnect. I've attached some pics to show how it looked in the wrong positions...

So I am not crazy after all!
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Old 11-12-2011, 05:46 PM   #21
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Generator Transfer Switch Trouble


I think I'd have a chat with their QC department.
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Old 11-12-2011, 06:09 PM   #22
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Generator Transfer Switch Trouble


Or at least there cutomer support people.
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Old 11-12-2011, 06:39 PM   #23
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Generator Transfer Switch Trouble


At least you get a spare switch out of their mistake.
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Old 11-12-2011, 07:23 PM   #24
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Generator Transfer Switch Trouble


You have a short somewhere. Check the wiring for a bare spot shorting to ground.

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