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Old 07-16-2012, 10:00 AM   #31
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People who manufacture appliances (the workers) don't necessarily know anything about electrical wiring.

And things made in China are not necessarily tested before shipment.

With that said, it is possible that the wiring internal to the range was wired wrong at the factory. Look inside the range or have someone do that and see if there are any melted wires or burned components. There should be a wiring diagram as to how it *should* be wired internally.

And does this range have "electronic controls" (to turn on off the range?) It is possible that the range was wired correctly, but an electronic component was faulty and had a dead short inside of it. Look for burned electronic components.

And were all the burners/oven turned off before plugging it in? If they were all on, I don't know if that could cause this?

And there could be a design flaw if it is all electronic. It may be that if just 240V is connected but the 120V (neutral) is not connected, and the electronic controls are operated by 120V, that this would cause all the elements to be in the on state? (So while plugging it in, the 240V prongs made contact first and the 120V was not yet making contact - which would have energized the control circuitry to turn off all the burners.)

This is the kind of thing U.S. manufacturers design and test for prior to releasing a product. With products made in China, this is not done and they could care less if it is dangerous or not. All they care about is the sale.

If the product is faulty with anything described above, you may want to notify the Consumer Product Safety Commission here...
http://www.cpsc.gov

Note they have a long list of safety recalls for various products made in China.

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Old 07-16-2012, 12:28 PM   #32
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Prevent drama by first checking the appliance plug with an ohmmeter.

For a two prong plug and both polarities this would be two measurements, and for a three prong, six measurements.
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Old 07-16-2012, 03:05 PM   #33
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Where I'm from, the installers usually install the cord, or at the minimum, supply the cord. You always have to check the neutral/ground bond when the cord is delivered with the cord installed.
Where I'm from the purchaser of the appliance is often the installer. They are lucky if the clerk at the big box even bothers to tell them they need a cord. Many come home without one and must go back.
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Old 07-16-2012, 04:24 PM   #34
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Where I'm from the purchaser of the appliance is often the installer. They are lucky if the clerk at the big box even bothers to tell them they need a cord. Many come home without one and must go back.
Yep... Famous words, Me: "You did get a cord, right?" Owner: "They don't come with one?" Me: "Nope" Owner: "Do you have one?" Me: "Nope"

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Old 07-16-2012, 05:29 PM   #35
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We carry 4 wire cords on our trucks...but they are not cheap.
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Old 07-16-2012, 05:33 PM   #36
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We carry 4 wire cords on our trucks...but they are not cheap.
Convenience shouldn't be cheap. We stock them at the shop, and if requested we bring them, but if its a surprise, yeah, we don't stock them on the truck.
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Old 07-16-2012, 05:41 PM   #37
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We stock them at the shop, and if requested we bring them
That's where the person answering the service request phone earns their pay.
That goodwill (vs second trip or excessive special material) is where repeat customers come from.
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Old 07-16-2012, 06:01 PM   #38
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Convenience shouldn't be cheap. We stock them at the shop, and if requested we bring them, but if its a surprise, yeah, we don't stock them on the truck.
Every time someone asks for one and you don't have it on the truck, it's a missed opportunity to sell one for $50-75!
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Old 07-16-2012, 06:42 PM   #39
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Every time someone asks for one and you don't have it on the truck, it's a missed opportunity to sell one for $50-75!
Na, we just go back and get one. or install it the next day, we work mostly local... Don't really do service work as described here...
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Old 07-16-2012, 09:12 PM   #40
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Na, we just go back and get one. or install it the next day, we work mostly local... Don't really do service work as described here...
But, I do...and have done since you were in diapers.
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Old 07-16-2012, 09:33 PM   #41
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....And things made in China are not necessarily tested before shipment.....

...This is the kind of thing U.S. manufacturers design and test for prior to releasing a product. With products made in China, this is not done and they could care less if it is dangerous or not. All they care about is the sale....

....Note they have a long list of safety recalls for various products made in China....

This kind of everything made in China is junk is plain wrong. I have been in 20+ different manufacturing plants throughout Asia. Some of them are cleaner than the finest surgical operating rooms anywhere in the US and others are have quality levels adequate for the most demanding industries.

Sure there are lesser tier brands with suspect quality but most of the major brands manufacturer all or some of their product in Asia. How many cell phones, laptops, iPads, and Nike running shoes are manufactured in the US?
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Old 07-16-2012, 10:13 PM   #42
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But, I do...and have done since you were in diapers.
That's fantastic!
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Old 07-16-2012, 10:51 PM   #43
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Redness of the neck, denotes xenophobia of cake-hole.

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