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Old 01-19-2012, 08:23 AM   #1
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Do I have to hire comcast for troubleshooting cable problem

I am a landlord in a condo building and my new tenants moved in last week. The tenants called Comcast for internet and TV but the service person couldn't do it because the panel (or whatever it's called) he needs is located in a privately owned storage area (the developer/condo board should have remedied this issue years ago when that storage unit was sold). I can access that space on someone else's schedule (after 4 p.m. and on Saturdays) but that doesn't overlap with Comcast's availability. My question is whether I could hire a third party to relocate everything. There's a big comcast box at the back of the building and apparently some other type of panel in the privately owned space. Anybody know who owns the cabling from the main panel to the that other panel and then into the units?


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Old 01-19-2012, 09:09 AM   #2
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In a typical condominium any part or component or structure that is physically located in common space or which is used solely by one unit but physically located in someone else's space or is used by more than one unit is owned by "everyone" i.e. is a common responsibility to maintain.

Most likely whoever has custody of the space in which the box is located must make the box available on demand with reasonable notice; such can be accomplished by submitting a key to the management company or to a trustee as prescribed by the board of trustees. And after that it is up to the management or board to have the box accessible.

It is not your responsibility to relocate the cables, box, etc. evn though you advertised your unit as "having cable TV".

Your condominium documents (bylaws, etc.) will specify more precisely.


The good conscientious technician or serviceperson will carry extra oils and lubricants in case the new pump did not come with oil or the oil was accidentally spilled, so the service call can be completed without an extra visit.

Last edited by AllanJ; 01-19-2012 at 09:27 AM.
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