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Old 11-11-2009, 09:43 AM   #1
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Ceiling fan/light combo malfunctioning


My husband and I have replaced 4 of the ceiling fans in our home and unfortunately made the mistake of buying a Hampton Bay for one of them. The Hampton Bay 44 in. Midili fan/light operates via remote only and resides in the master above our bed. It was a bit of a PIA to install as the receiver did not want to fit in the housing, but back in July we finally got it installed and everything was fine.

Until about a week ago.

The remote is standard with a "light" button to turn it on and off, "low", "med.", and "high" buttons for the fan and a "fan off" button.

D1 and D2 of malfunctioning : if we hit the light button, the light would turn on for 1 second and then turn off. Fan still functioned normally.

D3 of malfunctioning: light still not staying on, fan no longer responding to remote and stuck on "high"

D4 of malfunctioning: fan is off, light continuously flashes on and off.

We have a light switch to cut power to the fixture so obviously it's off right now so we don't have seizures. The remote LED is still lighting up when buttons are pushed so I'm wondering if the receiver needs replaced? But if that were the case, I don't have an explanation for the flashing light.

Been trying to call customer support but apparently they only have a machine that puts you on hold for 15 minutes and then hangs up on you.

We have not taken down the fan to uninstall and reinstall since we haven't had the time to move all the furniture and actually go through that torture again.

Thought someone here might be able to provide some insight, thanks!

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Old 11-11-2009, 10:06 AM   #2
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Ceiling fan/light combo malfunctioning


from what i have seen these don't last long have you had any lightnig strikes close by or a power serge that seems to be the main problem with these .All you can prob do i buy another remote and controler in canapy they sell them at HD or Lowes

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Old 11-11-2009, 12:22 PM   #3
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Ceiling fan/light combo malfunctioning


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from what i have seen these don't last long have you had any lightnig strikes close by or a power serge that seems to be the main problem with these .All you can prob do i buy another remote and controler in canapy they sell them at HD or Lowes
Thanks for the reply, that's what I was worried about, cheap fan, cheap parts.

No lightning or power surges though.
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Old 11-11-2009, 12:31 PM   #4
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Ceiling fan/light combo malfunctioning


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Thanks for the reply, that's what I was worried about, cheap fan, cheap parts.

No lightning or power surges though.
Sorry couldn't help you .Seem like we always get calls on these not working we tell the customer that we will install it for them but will not Warranty the remote parts if they want we will put a new one in for them but they will have to a pay for another install.
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Old 11-12-2009, 03:37 PM   #5
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Ceiling fan/light combo malfunctioning


This might be to obvious, but did you check the batt.in the remote.
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Old 11-12-2009, 04:00 PM   #6
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Ceiling fan/light combo malfunctioning


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This might be to obvious, but did you check the batt.in the remote.
That would be funny if all it was is the battery
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Old 11-12-2009, 05:26 PM   #7
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Ceiling fan/light combo malfunctioning


Battery would be my first guess.
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Old 11-12-2009, 05:46 PM   #8
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Ceiling fan/light combo malfunctioning


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Battery would be my first guess.
Yep!
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Old 11-13-2009, 08:20 AM   #9
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Ceiling fan/light combo malfunctioning


All, yes, the battery was the first thought, changed that out and it's not it.
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Old 11-13-2009, 08:24 AM   #10
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All, yes, the battery was the first thought, changed that out and it's not it.
Then you are Back to square one Change out remote in canopy
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Old 11-14-2009, 09:10 PM   #11
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Ceiling fan/light combo malfunctioning


Had the same problem with Hampton Bay. Remote replacement did not last long either. Finally gave up and installed a new fan and left off the remote. We control the fan the old-fashioned way with a pull chain.

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Old 11-23-2009, 12:49 PM   #12
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Ceiling fan/light combo malfunctioning


Ok, Hampton Bay's CS has been as helpful as you'd expect. We'd like to replace the receiver and remote ourselves (note, this fan doesn't have a manual option), any recommendations on a brand or a particular unit?

If this fails, we'll give up and replace the fan with a different one, but we were appreciating the remote control because the fan is centered above our bed so the pulls aren't easily reached.

TIA!
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Old 11-29-2009, 02:21 PM   #13
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Ceiling fan/light combo malfunctioning


I didn't know they made fan/light combos without a manual switch. I'll be sure to look for that the next time I buy a fan. I hve lost all confidence in the remotes. Some of my manuals in the house are 35 years old and still working, and I have never had to change a battery or look for the remote behind the seat cushion.

Bill T.

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