York JCI Manufacture

ApprovedComfort

The point of this is that other manufactures complete a diagnostic themselves, through our data, or themself @ a on site evaluation, or past experiences etc. York continualy takes the position of the dealer is bothering them for help. If my technitians made a mistake, fine. All manufactures preach of dealer support, that is what feeds the manufacture.
The specific furnace problem, in this case, is not the issue!

hvaclover

Your argument is over the place. Give us a specific job example with all the test results. Your test results are what gives you credibility as they should point to a definite cause.

If on the other hand you are saying you are having multiple problems each different in nature, then i would be suspicious of my installers performance.

And I am sorry to have to say this, you picked a DIY site to air your b!tches; this makes me suspect your story as being less than 100% true.

Wouldn't you get more mileage out of your beef at at a pro site?

__________________
Just slow, not stupid.

beenthere

You are avoiding answering my questions.

So, dang good chance, that its just you, and your sizing and installation methods. Or you would be answering the questions.

And would be learning things you obviously don't know.

Its not hard to figure out what is causing the limit trips.
And I'm guessing, the other problems you've had have been install related also.


The point is: You are trying to blame York for not paying for your mistakes.



Can't help those that don't want to be helped.

ApprovedComfort

I understand what you are saying, but what is happening with me and you is exactly what I am talking about. You are overpowering your thoughts to me.
What I am saying is, Lets go your route, Lets say the system is oversized, lets say the system is installed wrong, lets say everything possible that could have been done wrong was done wrong.
When the factory was contacted for support, number 1 is there support was busy, we had to call someone out of state. number 2 on several problems with a few furnaces it was inconvienient to get the tech support out. number 3 on other calls after giving the tech support all data, like gas pressure, dipswitch settings, temp rise etc the tech diagnosed on the phone 1 of two problems. We asked for him to bring out the two parts with him, he stated I want to see what the problem is first. Then we had to go get the parts he suggested, further bothering the customer,then we still had the same problem. That was in only one case.
Back to the original, lets say everything done wrong could have been done wrong. We were bothering the manufacture for there time, two tech support guys, said two different things, no one came out to prove us wrong.
And why is this trend only with York equipment.
And to answer a past question, at no time did Lennox ever give us a new piece of equipment at a smaller size or different type. Always with the exact model that was sold.
So again I am trying to talk about the true root of the issue.

beenthere

Then.

You have to also recall how many times have you called York Tech support.
And it was determined it was a bad install, or your techs missed something when they were checking the system out.

Myself, I don't have a problem getting info from them.

I've had them out, and it was seldom more then a couple days after I called.

I've had them on the phone for over an hour while I rechecked everything. They wanted to know.

They don't like being used as the service department of a company.

I know guys in this area. That the tech reps of a couple manufacturers, don't give them good response.
The reason. They are tired of being used as that guys/Companies service department.
And those guys/Companies would not go, or send their people to training courses.

How many of your installs do you check the static pressure of the duct system, before the install to confirm CFM.
To make sure that the new furnace will be able to move the air it needs to move?
Takes less then 5 minutes.
And then, check it again after you installed the new furnace.

Slab duct work is seldom sized for the existing furnace. And a new furnace of the same size needs more air flow then the old units did.


So an old over sized 100,000BTU 80% with an allowable 100° rise. Can't be replaced with a new 100,000BTU 80% with a 70° max allowable rise.

That old 100,000BTU 80% may be fine at 100° rise at 740CFM.
But, a new 100,000BTU 80% needs 1230CFM to get its temp rise to 60°.
Your not suppose to install them that they are at max allowable temp rise with a clean air filter. let alone exceeding max allowable temp rise.


Don't have to do everything wrong.

Just putting a furnace on a duct system that the furnace can only move 60% of the air it needs to move, is enough to have an unhappy customer.



I doubt you receive bad tech support the first time or 2 you called them.

beenthere

Your OP.
Did not do anything to find the "ROOT" of a problem.

It only BASHED the brand.

hvaclover

Maybe the OP should hook his wagon to this guy's star.





http://www.youtube.com/watch?v=QDHao...eature=channel

__________________
Just slow, not stupid.