I own a midsize HVAC company in a northwest suburb of Chicago. I have, for several years, put out many fires from angry homeowners that have a York furnace or air conditioner in there homes.
I have finally had enough after being lied to and after thousands of my own dollars lost because of NO manufacture support. At first I thought I am just running into a string of angry customers, it happens. But time after time with no willingness from the manufacture to help I started replacing York furnaces with Lennox at my own cost. Guess what? NO MORE PROBLEMS. The York technical support team consisting of one Mike Bishop always underminded me and my staff. "you should attend our training classes." Insinuating we are installing the equipment wrong. Well I would go along with that if the Lennox equipment did not work too.
So I, as a past dealer am simpathetic to the consumer and am sorry. I do not see any future turn around from York, because I have been fighting this battle for 3 years.
The largest problem is limit trip on counterflow furnaces with a by pass humidifier installed. I have had multiple suggestions and still no fix. The comment received from tech support is "you should send guys to service and install classes. My response was I put hundreds of units in a year, with multiple manufactures, why am I not having these problems with other manufactures? No answer. In short the answer to my service questions are always back handed comments. I also had a run on bad pressure switches. York
i worked for York International when JCI was hiding in the bushes around 2002 getting ready to take them over.compared to Trane on training the techs coming in could tech the classes for what they call instructors.Yorks R&D is performed by the contractors who call up with problems and give them suggestions as you did...the trick is to talk clear and slow so they can write it down out in PA.Yorks big money maker and main focus is anything over 500 tons.anything under that is built as an after thought just to compete,and the tech support reflects it believe me from experience standing in front of a 250 ton chillers with the customer breathing on me,and the cell phone stuck to my ear.the PRODUCT quality is reflective of the support you get from the brand use that sight unseen and you can't go wrong:thumbup:.i can't imagine calling the factory on a 4 ton split residential unit and thinking who this guy on the other end of the phone was or came from!
I wonder if the OP is cutting into the furnace casing for the bypass.
Something could be blocking air flow, but you didn't mention what the temp rise is.
Your credibility is going to be seriously challenged if you don't post some real numbers.
I'd want to know cfm, temp rise, gas press, return air duct size, if the evap is clean, you know, the stuff any good tech would check before calling tech service.
I wonder if the OP is cutting into the furnace casing for the bypass.
Something could be blocking air flow, but you didn't mention what the temp rise is.
Your credibility is going to be seriously challenged if you don't post some real numbers.
I'd want to know cfm, temp rise, gas press, return air duct size, if the evap is clean, you know, the stuff any good tech would check before calling tech service.
I have been around the block a few times. New system, new a-coil, fiberglass filter, fan speed on high, gas pressure within range, limit temperature 4 degrees below limit temp hi end, all vents open and blowing hard in a slab. I am not a complainer, I have had multiple dealings with York, non-positive. I have chosen this platform to get some feedback, use it as a sounding board and learn something I may not know. The damage is done, and it is obvious the business York values in todays bad economy is not mine.
With Lennox, the rep is at the residence at my scheduling needs, and if there is continual problems, they give me a new furnace and pay for the labor to install it again. That is a company that values business.
York in my experience always, always points the finger at the dealer first.
You have to also recall how many times have you called York Tech support.
And it was determined it was a bad install, or your techs missed something when they were checking the system out.
Myself, I don't have a problem getting info from them.
I've had them out, and it was seldom more then a couple days after I called.
I've had them on the phone for over an hour while I rechecked everything. They wanted to know.
They don't like being used as the service department of a company.
I know guys in this area. That the tech reps of a couple manufacturers, don't give them good response.
The reason. They are tired of being used as that guys/Companies service department.
And those guys/Companies would not go, or send their people to training courses.
How many of your installs do you check the static pressure of the duct system, before the install to confirm CFM.
To make sure that the new furnace will be able to move the air it needs to move?
Takes less then 5 minutes.
And then, check it again after you installed the new furnace.
Slab duct work is seldom sized for the existing furnace. And a new furnace of the same size needs more air flow then the old units did.
So an old over sized 100,000BTU 80% with an allowable 100° rise. Can't be replaced with a new 100,000BTU 80% with a 70° max allowable rise.
That old 100,000BTU 80% may be fine at 100° rise at 740CFM.
But, a new 100,000BTU 80% needs 1230CFM to get its temp rise to 60°.
Your not suppose to install them that they are at max allowable temp rise with a clean air filter. let alone exceeding max allowable temp rise.
Don't have to do everything wrong.
Just putting a furnace on a duct system that the furnace can only move 60% of the air it needs to move, is enough to have an unhappy customer.
I doubt you receive bad tech support the first time or 2 you called them.
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