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Old 04-13-2013, 09:06 AM   #1
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What's an appropriate cost for a service agreement/


I have a dual fuel, HP and propane Carrier system that was installed in a new home last year. Installer signed me up for a one year service agree ment for $195, which basically gives a once a year cleaning/tune-up on the system. Does not include changing filters as I do this myself. It also states 10% discount on any additional parts required along with BS like preferential service, etc.

They performed the service this week. Seemed to so a pretty thorough job, checked gas pressures, cleaned outside unit, flushed and cleaned condensate.

Received a renewal bill for and now they want to charge me $215. for the next year. Seems to be pretty expensive to me. Am I wrong? What is an appropriates charge for basically a one time tune-up?

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Old 04-13-2013, 10:42 AM   #2
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What's an appropriate cost for a service agreement/


We're higher but come out twice a year. Once for cooling and once for heating.

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Old 04-13-2013, 11:32 AM   #3
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What's an appropriate cost for a service agreement/


We charge less and come out twice a year. Once for cooling and once for heating. You get a 15% discount on repairs.

The cost of repairs could make a difference.

Did he measure your capacitors?
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Old 04-13-2013, 12:21 PM   #4
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What's an appropriate cost for a service agreement/


Not sure what you mean about capacitors
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Old 04-13-2013, 02:53 PM   #5
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What's an appropriate cost for a service agreement/




Capacitor failure is a common cause for motors to stop running.
The indoor fan motor, outdoor fan motor and compressor usually have a capacitor.
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Old 04-14-2013, 11:46 AM   #6
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What's an appropriate cost for a service agreement/


Ive never been a fan of service agreements myself anyway.
I always tell my customers to keep filters changed once a month and rinse outside consensing unit everytime they mow their grass,if they have any doubts about anything to call me. (especially on newer equipt)
On older equipment Im pretty in depth on the inspection while Im there and always inspect heat exchangers,especilly on older trane wreck/American standard/ge 80% furnaces.
On a side note I had to go out and change a sump pump on a friends rental property a couple days ago,they have a contract with one of those warranty companies .
The service guy from warranty co that cost them $500.00 was out 3 different times to fix it over last year,I went out there and found a dead pump with a bunch of plastic wrapped around bottem of pump that looked like contruction debris from when house was built.
So that just reinforced my belief in home warranty/service contracts suck!
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Old 04-14-2013, 11:59 AM   #7
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What's an appropriate cost for a service agreement/


A home warranty contract, is nothing like a service contract.
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Old 04-14-2013, 07:31 PM   #8
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Well Ive dealt with the same issues with service 1 in the Omaha on many occasions,and yes they sell many service contracts to people to people in the Omaha/Bellevue area with a slick sales pitch
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Old 04-14-2013, 08:51 PM   #9
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What's an appropriate cost for a service agreement/


Home warranty is a if it breaks we'll pay to fix it. A service contract is a " we'll check it X times a year, and give recommendations if anything needs replaced" deal.

AHS was looking into doing service checks though.
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Old 04-14-2013, 08:59 PM   #10
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What's an appropriate cost for a service agreement/


Any more comments on the original topic, relating to the cost of a yearly contract?
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Old 04-14-2013, 09:05 PM   #11
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What's an appropriate cost for a service agreement/


Quote:
Originally Posted by jeepgrady View Post
Any more comments on the original topic, relating to the cost of a yearly contract?
Varies by company and by the area. That price may be low, average, or high for your area. Best way to find out is call other companies in your area and ask them their price.
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Old 04-14-2013, 10:37 PM   #12
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What's an appropriate cost for a service agreement/


ask about warranties and discounts too. my company has a plan where you pay a small amount each month but because you pay each month a 30 day labor warranty never expires. therefore this plan has an ongoing warranty. check extras too, our plan includes a free filter change up to 4 times a year for no service charge, just call us up and we will be right out to change (or clean (if applicable)) your filter, this is in addition to the annual fall and spring tune ups. we will also change batteries in thermostat, smoke, or co detector for a small charge while we are there.

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