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Old 07-29-2007, 12:40 AM   #1
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Turning natural gas back on


The gas company had to turn off the meter and the main to do some work. Both the main and the meter to the house were turned on, but I do not have gas inside the house. I cannot light the pilot to the hot water heater or the furnace and the gas appliances do not work.

I turned the gas cock on the meter off for an hour and then SLOWLY turned it back to the on position, but still cannot light the pilots.

The gas company can not come out for several days. Does anyone have any ideas as to why there isn't any gas? Once again, the gas main is turned on at the curb. The meter does not have an emergency / earthquake shutoff valve. The meter is an American Meter AC 250. Is it possible that there is some other type of shutoff valve that needs to be reset? Thanks

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Old 07-29-2007, 09:52 AM   #2
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Turning natural gas back on


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The gas company had to turn off the meter and the main to do some work.

The gas company can not come out for several days.
Call them back on their repair number and insist on talking to a supervisor if you have to get someone to come out immediately. They turned the gas off. I don't know of a gas company that wouldn't make sure everything was working properly after they turn it back on. The last thing they want is inexperienced folks messing with gas. Were you home when they finished the work? If so, they have no excuse for leaving you in cold water.

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Old 07-30-2007, 12:27 PM   #3
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Turning natural gas back on


Do you have gas flow or could it be possible that there is still a shutoff valve in the off position someplace?
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Old 07-30-2007, 01:15 PM   #4
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Turning natural gas back on


Thanks for the quick reply!! There is gas flow. I should have mentioned that there are two meters and the second one is working fine, meaning that I can light the pilots for the other furnace and HW heater. That is why I am wondering if there is some type of internal shutoff valve within the meter. Any ideas?
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Old 07-30-2007, 01:39 PM   #5
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Turning natural gas back on


Do both meters feed from the same gas line?
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Old 07-30-2007, 01:40 PM   #6
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Turning natural gas back on


Yes, both meters feed from the same line.
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Old 07-30-2007, 02:00 PM   #7
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Turning natural gas back on


I bet if you "smell" something they would come running.... but the fire department may come too...
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Old 07-30-2007, 03:39 PM   #8
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Yes, both meters feed from the same line.
I don't think there is a shutoff inside the meter.
I've got 3 shutoffs before my gas meter, one on the street and two in the house. Check the entire length to make sure that all valves are in the on position.
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Old 07-30-2007, 09:10 PM   #9
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Turning natural gas back on


Sometimes there is a shield inserted into the inlet valve going from the gas line into the meter. The inlet side is the left side of the meter. These are usually put in place when the gas is shut off for non-payment. However, these shields are also used as a safety precaution along with turning the gas cock off when servicing the gas line or piping inside the residence.

If this is the case, the gas cock MUST be turned to the OFF position (crosswise). Once the gas cock is in the off position, loosen the nut that couples the gas line to the inlet side of the meter. When the nut / coupling is loosened you can turn the meter outward and if a shield is in place, you will see it sitting on top of the valve. It looks like a cap about the size of a quarter and it prevents gas flow from the line into the meter.

This really should be done by the gas company. Good luck and work safe.

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