thanks everyone for your kind comments, patience, and concern for my health (and life). It was just a shock when he "pulled the plug," hence the deer in the headlights look. I'm sure you get the "shoot the messenger" treatment at times. But, it's so annoying having a service contract, and then 1/2 the time the part isn't covered, blah blah, and that's what it seemed like when this tech all of a sudden got the idea to check the hx - and you know the rest. And I had heard about unscrupulous repair people using the cracked heat x scare tactic. I hate to make major expenditure decisions under pressure. FYI, My job was eliminated, I have a serious illness, and the thought of having a major $$$ expense right now did put me in the denial mode. (no drinking or gambling in this household budget right now )
Thanks for the good info/details found on this chat site. Helped me have informed conversation with HVAC vendor. We decided to get new furnace and a/c; upgraded to 95 to take advantage of tax credit, and rebate with gas and electric co's. Can't wait for heat tomorrow! Go Huskers!
When you have a cracked heat exchanger. Ain't no such thing as just make it work until I can make up my mind.
Just do the simple math. A replacement heat exchanger will have the remainder of the original warranty left. A new draft inducer, will have a 1 year warranty. There are several other parts that will still be 17 YEARS OLD. that can also go out anytime now.
Get a new furnace. And you get full part warranties on everything again. And have a more reliable furnace.
Get a couple portable space heaters and use them until they get your new furnace installed. Don't run them when your no one is at home though.
Beenthere is right. In times long ago a tech might have gone out on a limb and fixed a system to get a customer by 'til they could make an informed decision. But those days gone.
Folks would not fix the furnace and tried to sue the comany it something bad happened.