Originally Posted by jdhsters
I got another company to come in and install the 2 stage thermostat and they did string a wire down to the furnace and it was pretty easy. I feel the original company was just taking the cheapest and quickest way. In my opinion if a company is going to sell you on a 2 stage then they should install the right thermostat for the furnace. Do you think I have a legitamate complaint? They charged me $5k for the furnace which seems a bit high to be cutting corners.
Sorry sir, but you are making a mountain out of a mole hill. Yes, a two stage furnace gets more out of a two stage furnace. But it will also work with a single stage stat. So either stat would be considered the "right one" for your furnace.
We're you give a choice between the two stata?
I would have at least called the installer back. We explain the diff between two and single stage furnace to our buers. Some times they wave off the two stage and for get about it. Then we get a call the customer wants a two stage but thinks he should get it for no cost. We politely remind him he waved the two stage (we document that).
We than offer to install the two stage at the reduced rate they would have paid had they don it at the time of equipment install.
Mostly it makes everybody happy and we keep the customer.
Thean there are some despite being shown the waiver they signed insist the two stage was never offered to them.
I think my long winded explanation would have netted you a better price on the stat.