Originally Posted by Tinkerer
Believe me, I don't want to replace it, but even though the heat exchanger is under warranty, I can't order it unless I am a licensed HVAC tech. I've spoken to a few shops around here and they'll order it only if they install it for several thousand $$$. I even offered one guy $200 just to get the unit for me and no deal.
I guess you are being forced to buy a new unit and they can pull the same thing, in 2023, for the next furnace you buy.
And I wanted a schematic for a VCR so I could fix it but I am not "in the trade."
They wanted $50 for the schematic.
Of course, no deal.
You can't lose anything by talking to your state's attorney about this. You've already paid his/her salary.
It does seem that you are constructively being denied your rights under your warranty.