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-   -   Question for homeowners only, no HVAC techs. . . (http://www.diychatroom.com/f17/question-homeowners-only-no-hvac-techs-54340/)

Yoyizit 10-03-2009 08:38 AM

Question for homeowners only, no HVAC techs. . .
 
How many attempts did it take your HVAC person to correctly diagnose and fix your HVAC problem?

What were the symptoms and what was [finally?] declared as the real problem?

Thanks.

JMATT01 10-03-2009 02:11 PM

Heil furnace
 
Last year on news eve day my furnance would start up blower on but wouldn't ignite. I called a repairman and he diagnosed it quickly that it was the igniter, replaced it and was done in about 30 minutes. I called them about 2:0 pm and he was over in 20 minutes. Got lucky he was on another call and the people didn't answer their door. It cost $125, and would have gone up an hour later for holiday pay. He was extremely knowledgeable, quick and also put oil on my blower motor shaft and said it was making a bunch of noise, would be the next thing to go. I was happy for the service and free advise. I still need to replace the blower motor before it goes.

beenthere 10-03-2009 05:24 PM

So I can't tell you how long it took me to fix mine. :laughing:

Yoyizit 10-03-2009 05:42 PM

So far we have an answer of 1 :thumbsup:
and a 'no answer given' for a disqualified HVAC person [if your HVAC person is you then you are disqualified].
From a previous post I have an answer of 3.
We're definitely on a roll. . .

I get a 3% to 5% or less callback goal from the HVACers but this question goes to how many callbacks to the same residence for the same problem.

Home Air Direct 10-03-2009 06:53 PM

Quote:

Originally Posted by Yoyizit (Post 335752)
How many attempts did it take your HVAC person to correctly diagnose and fix your HVAC problem?

What were the symptoms and what was [finally?] declared as the real problem?

Thanks.


Progressive contractors actually keep this data. It is as important to them as it is to the HO, because the call backs cut into profit most of the time, and tracking this info is critical for them to see who, in there organization is profitable and who is cutting into the bottom line.

jerryh3 10-03-2009 07:06 PM

Another scatter plot?

Home Air Direct 10-03-2009 07:10 PM

Quote:

Originally Posted by jerryh3 (Post 335976)
Another scatter plot?


...1...X...0... :jester:

I think Yoyizit is awesome. He takes DIY to a new level. Of course, I think it is lonely in his club, but cool nonetheless.

jerryh3 10-03-2009 07:40 PM

Quote:

Originally Posted by Home Air Direct (Post 335981)
...1...X...0... :jester:

I think Yoyizit is awesome. He takes DIY to a new level. Of course, I think it is lonely in his club, but cool nonetheless.

Ok. Here's my contribution to his survey. My installers were morons. They couldn't quite grasp the concept of cold lineset+warm/humid air=condensation. I'm still running into problems with water dripping down the wall. I wonder where that will fit into his plot.

Yoyizit 10-03-2009 09:13 PM

Quote:

Originally Posted by jerryh3 (Post 335993)
Ok. Here's my contribution to his survey. My installers were morons. They couldn't quite grasp the concept of cold lineset+warm/humid air=condensation. I'm still running into problems with water dripping down the wall. I wonder where that will fit into his plot.

How many times have they been back to fix it?

No Dot Plot this time. That's for bids.

This time it's more like an answer to:
"My tech, or techs, has/have been back X times to fix the same problem. How unusual is that?"

There was a poster on this forum with an HVAC unit that wouldn't work with a generator; he called them back for several months without success, and the thing was, the same company made the HVAC and the gen. I guess his X value was at least 6.

brokenhammer 10-03-2009 11:56 PM

I have had the problem fixed the first time, usually diagnosed and fixed within an hour, on most occasions. I manage a bunch of units.

jerryh3 10-04-2009 06:49 AM

Quote:

Originally Posted by Yoyizit (Post 336038)
How many times have they been back to fix it?

No Dot Plot this time. That's for bids.

This time it's more like an answer to:
"My tech, or techs, has/have been back X times to fix the same problem. How unusual is that?"

There was a poster on this forum with an HVAC unit that wouldn't work with a generator; he called them back for several months without success, and the thing was, the same company made the HVAC and the gen. I guess his X value was at least 6.

Just twice. I'll probably just try to fix it myself this time.


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