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Old 08-30-2012, 11:11 AM   #1
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Proper installation of heat pump


I have a barely 2 year old completely new 15 SEER heat pump/ air handler that had not been cooling well. I set up a service call with my installer. Turns out I had a loose fitting on the metering tube on the indoor TXV. My technician said that the problem was "factory related", and added 2 pounds of R410A. My repair expense was $271.

My question is, should this connection have been checked at the time of the install, and is this repair fee reasonable?
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Old 08-30-2012, 11:21 AM   #2
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Proper installation of heat pump


Normally that would have been caught during the initial set up, he should have done a pressure test before releasing the freon. Between the pressure test and the vacuum the leak should have been found.
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Old 08-31-2012, 07:27 PM   #3
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Proper installation of heat pump


Thanks, Acomfort, for your quick and honest response.

I am tired of contractors that don't stand behind their work and/or suppliers. I have already spoken to my installer, who has agreed to accept whatever amount that I deem fair as full payment. Your response has made it much easier to arrive at a figure that I believe is both fair and reasonable.

I wish you well in life and your future business endeavors.

Thanks again,

Albag
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