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jonni 11-13-2011 06:50 PM

propane wall heater won't light help!
I am new here hope you all can help me
I bought a procom dual propane / natural gas wall heater 10k-
had some one come out and install the copper tubing -shut off valve and t in to exiting propane line for my other vent free fire place( works fine)-
this unit will not light---- man came back out said he can not find the problem to call procom or ship it back!
am getting gas up to the unit past the shut off valve we have read the manual til we are blue in the face but no blue flame
even tryed to light it manually NO gas coming into the thermocouple it will spark ----but not light no hissing either when depressing the button yes it is on pilot setting and gas shut off is open
could it be set wrong from the manufacture--- on Natural gas --- it says comes from co set for LP gas -- can be either
any help out there??

ben's plumbing 11-13-2011 06:59 PM

had something sort of same unable to get pilot to lite on vent free heater...we took pilot tube loose at gas valve pushed for pilot no gas.....unit had defective gas could test tube at valve for gas ....if you do have gas there check pilot complete to ignitor...blow it out ck orifice......make sure of your setting.....natural----or propane----

jonni 11-13-2011 07:44 PM

propane wall heater won't light help
YEs he checked the gas at vale it is ok
have gas there he also cked the pilot no dirt
not sure how to see if they set it for natural gas instead of propane
he gave up---- said to call the co.

ben's plumbing 11-13-2011 09:16 PM

if you have gas to valve...pilot tube and orifice are clean..and set for proper gas and not working....defective unit.....get new one...

jonni 11-14-2011 05:02 AM

Thank you Ben
for your thoughts your probably right
just hate the hour and half drive one way .
we live in the sticks lol will call them today see what procom says

jonni 11-14-2011 10:21 AM

said he used a 3/8 copper tubing and it should have been 1/2 inch line that can not get enough gas thru
Are they right
that means more copper tubing at 65 dollars a roll!!
is 3/8 too small????

jonni 11-14-2011 10:42 AM

copper line too small???
Just found in the manual
" Use pipe of 1/2in if copper tubing -- to allow proper gas volume to heater if pipe too small - undue loss of pressure will occur. "

on my other vent free fireplace it has a 3/8 line it works fine but it is NOT a Procom make.:furious:

jonni 11-14-2011 11:25 AM

called procom
just called Procom again---- since what the tech said did not make much sense to me
got a different tech-----------------------------
she said 3/8 copper tubing was ok
she thought the plunger inside the gas reg got stuck up inside when he first open the gas flow above the shut off---where the gas first goes into the unit regulator
I hope this makes sense to you all
please give your opinion

mitchbakr 11-07-2012 06:36 PM

Did you ever get your heater problem resolved? I am having the exact same problem and procom told me that same thing that the regulator is stuck. I have tapped on it as they suggest to no avail.
Thanks for your help.

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