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Old 07-26-2010, 08:59 PM   #16
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** Opinions on a new GOODMAN AC unit **


IF...a certified contractor performs the work, and

IF...that contractor has a good relationship with either a independent Goodman distributor, or a Goodman owned distribution center that will process warranties, it does not matter if you bought that system from a guy selling magic bean on the corner. As long as it is in the warranties window of time, it is covered.

IF...you expect to call Goodman and get any satisfaction of warranty service, you will be sorely disappointed.

ZootJeff is mostly right. Consumers have the right to buy anything from anyone. Blocking free trade is a very unpopular thing to try and do in court.

BTW...That statement on the Goodman site is not there to discourage online sales. It is there to pacify contractors who complain to mother Goodman about online sales.

Buying online is not for everybody, but it can be done and with great success. Just know that there are risks.

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Old 07-26-2010, 10:20 PM   #17
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** Opinions on a new GOODMAN AC unit **


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Originally Posted by Home Air Direct View Post
IF...a certified contractor performs the work, and

IF...that contractor has a good relationship with either a independent Goodman distributor, or a Goodman owned distribution center that will process warranties, it does not matter if you bought that system from a guy selling magic bean on the corner. As long as it is in the warranties window of time, it is covered.

IF...you expect to call Goodman and get any satisfaction of warranty service, you will be sorely disappointed.

ZootJeff is mostly right. Consumers have the right to buy anything from anyone. Blocking free trade is a very unpopular thing to try and do in court.

BTW...That statement on the Goodman site is not there to discourage online sales. It is there to pacify contractors who complain to mother Goodman about online sales.

Buying online is not for everybody, but it can be done and with great success. Just know that there are risks.
Goodman was the first company to put a restriction in their warranty paper work. Only 1 or 2 others have also done so(Rheem for one).

While all brands can be bought over the internet.

Atleast one internet sales company, tells you. they will cover warranty parts, not Goodman.

Someone buys a unit over the internet. I really don't care. But if it has no warranty. You take the bad with the good.
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Old 07-27-2010, 12:37 PM   #18
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** Opinions on a new GOODMAN AC unit **


Quote:
Originally Posted by rms8 View Post

According to Goodmans website, the 14SEER and 13SEER both use the same High-Efficiency Copeland Scroll Compressor.
One the website they both mention scroll compressors:
The R410A 13SEER unit mentions "High-efficiency scroll compressor".

The R410A 14SEER unit mentions: "High-Performance, High-Efficiency Scroll Compressor."


But if you look at the datasheet:
13SEER unit:
http://www.goodmanmfg.com/Portals/0/pdf/SS/SS-GSX13.pdf
Doesn't mention scroll compressor at all.

14SEER unit:
http://www.goodmanmfg.com/Portals/0/pdf/SS/SS-SSX14.pdf
"High-efficiency Copeland® scroll compressor"

It would appear that the 13SEER unit does have a scroll type compressor, or there is a typo on the website, but they don't make it sound like this compressor is much to write home about like they do with the 14SEER unit.

Did you find somewhere on website where they mention the same Copeland Scroll compressor on the 13SEER unit? If so, where?

Last edited by zootjeff; 07-27-2010 at 12:42 PM.
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Old 07-27-2010, 04:38 PM   #19
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Copeland isn't the only one that makes a Scroll compressor.
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Old 11-13-2010, 06:08 AM   #20
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Which brands sold online/phone order have a factory warranty ? -Thanks
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Old 11-13-2010, 11:30 AM   #21
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Which brands sold online/phone order have a factory warranty ? -Thanks
In theory Goodman offers a warranty to phone orders but not online orders.. Their warranty says that it doesn't apply to orders placed over the internet. I have a lawyer friend who said if they didn't honor the warranty on his phone order he could sue over it and would have a very strong case.. He tells me warranty cases that get litigated always are swayed in favor of the consumer.

-Jeff
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Old 11-13-2010, 01:07 PM   #22
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Originally Posted by zootjeff View Post
In theory Goodman offers a warranty to phone orders but not online orders.. Their warranty says that it doesn't apply to orders placed over the internet. I have a lawyer friend who said if they didn't honor the warranty on his phone order he could sue over it and would have a very strong case.. He tells me warranty cases that get litigated always are swayed in favor of the consumer.

-Jeff

LOL... And until he wins a case like that. Your just repeating hear say. And your not sure enough to back up his words with your own money. By saying you'll cover the cost of anything that is denied warranty.


Oh. By the way. It is probably a good amount because of you. That Goodman has changed their warranty. The new warranty paper that comes with new units. includes the exemption of phone orders. So they took care of that gap if it would have indeed been a problem for them.

They are probably thinking you.

You do know that "all" HVAC manufacturers, pay employees to monitor forums for info on their equipment such as satifaction and flaws. And they also adjust their warranties based on the info they see on the internet.

Posting what a lawyer says/said. Wasn't a smart thing to do.
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Old 11-13-2010, 04:43 PM   #23
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Originally Posted by beenthere View Post
LOL... And until he wins a case like that. Your just repeating hear say. And your not sure enough to back up his words with your own money. By saying you'll cover the cost of anything that is denied warranty.


Oh. By the way. It is probably a good amount because of you. That Goodman has changed their warranty. The new warranty paper that comes with new units. includes the exemption of phone orders. So they took care of that gap if it would have indeed been a problem for them.

They are probably thinking you.

You do know that "all" HVAC manufacturers, pay employees to monitor forums for info on their equipment such as satifaction and flaws. And they also adjust their warranties based on the info they see on the internet.

Posting what a lawyer says/said. Wasn't a smart thing to do.
I know you take this personally and all, I'm not exactly sure why, but hey..

Do you think they'll update the web version soon, I actually think that's cool. I'd love to see the new text.. I affected change! Where did my tiny violin go? If you remember, I don't have a warranty with my unit, I didn't care, I saved 2000 bucks doing it my self that if something breaks, I'll likely enjoy fixing it.. I had a pro do the setup and now I'm off and running..
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Old 11-13-2010, 05:00 PM   #24
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** Opinions on a new GOODMAN AC unit **


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Originally Posted by zootjeff View Post
I know you take this personally and all, I'm not exactly sure why, but hey..

Do you think they'll update the web version soon, I actually think that's cool. I'd love to see the new text.. I affected change! Where did my tiny violin go? If you remember, I don't have a warranty with my unit, I didn't care, I saved 2000 bucks doing it my self that if something breaks, I'll likely enjoy fixing it.. I had a pro do the setup and now I'm off and running..
Don't know when the website one will be changed.


I don't take it personal. It doesn't affect or hurt me one way or the other.

You ASSUME too much.

You spouted off too much about your lawyer saying this and that. Now you got change that could hurt other people. But you don't care about them.

There are cracks in most warranty restrictions. But the more cracks that get closed. The worst it is for some people. You helped seal a crack. A crack that could have been used by some people.

I bet they would like to thank you sometime down the road.
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Old 11-13-2010, 05:34 PM   #25
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Putting aside the warranty issue for a minute.

I wonder about the current state of Goodman quality . My HVAC friend told me that he stopped using Goodman for budget systems a year or so ago due to problems and now prefers Westinghouse (aka Nordyne label?) and York . He users Trane for upper end systems .

For me , if buying over the internet/phone means no warranty from the mfg, I'll pass . Those prices seem good but not that good if there is no warranty . I will have to find another way if can't find a brand via internet/phone sale that will have a factory warranty .

Last edited by rkpatt; 11-13-2010 at 05:52 PM.
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Old 11-13-2010, 05:40 PM   #26
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Nordyne's ok. I prefer York over Trane, Goodman and Nordyne.
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Old 11-14-2010, 11:28 AM   #27
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I recently replaced my old (>15year old conventional AC and 80% gas furnace system) with a Goodman 13SEER, R410 heat pump and 95% gas furnace in a dual fuel arrangement. All equipment was bought on a company that advertises on ebay (had used them 5 years ago to replace upstairs furnace) and was very happy. As long as you have a certified installer check out the system, then this company will cover your warranty through goodman. I did all of the install except for brazing of refrigerant lines and checkout: make sense to have a licensed HVAC tech tech do this work, since 1. cost of the work ($200 or so) is less than what you would pay for brazing equipment and set of refrigerant gages, 2. unless you do this work all the time, you would probably mess it up.

The goodman 13 SEER R410 heat pump has a copeland compressor: same as the more efficient units. Higher efficiency units are multi-stage compressors.
There is a lot of bashing of goodman equipment. If the equipment is installed correctly, it should work as well or better than more expensive brands.
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Old 11-14-2010, 11:54 AM   #28
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Originally Posted by michael77 View Post
I recently replaced my old (>15year old conventional AC and 80% gas furnace system) with a Goodman 13SEER, R410 heat pump and 95% gas furnace in a dual fuel arrangement. All equipment was bought on a company that advertises on ebay (had used them 5 years ago to replace upstairs furnace) and was very happy. As long as you have a certified installer check out the system, then this company will cover your warranty through goodman. I did all of the install except for brazing of refrigerant lines and checkout: make sense to have a licensed HVAC tech tech do this work, since 1. cost of the work ($200 or so) is less than what you would pay for brazing equipment and set of refrigerant gages, 2. unless you do this work all the time, you would probably mess it up.

The goodman 13 SEER R410 heat pump has a copeland compressor: same as the more efficient units. Higher efficiency units are multi-stage compressors.
There is a lot of bashing of goodman equipment. If the equipment is installed correctly, it should work as well or better than more expensive brands.

Might not be able to get it through anymore. Goodman now checks the selling distributor and dealer location. They can tell where it is bought from.

That company may cover the warranty parts themselves like some other internet companies have been doing.

But some of them. Are now stopping that. As it is costing them too much. or, they are simply raising their prices.
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Old 11-15-2010, 02:10 AM   #29
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I bought a goodman AC last year and installed it. I got a seer 14 but it came with a seer 13 condenser and a variable speed fan which makes it seer 14.

I got a GSX13 condenser and the SSX14-16 are suppose to be better. So this year I got an SSX14 to replace my 2nd unit.

It ran great all summer and the heat is much better also because it is 2 stage. It is only 1 year old but I'm really happy with Goodman.

Yes warranty bla bla bla. Don't forget if they replace a compressor under warranty you still have to pay for labor in most cases which is more than the cost of the condenser.
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Old 11-15-2010, 05:55 PM   #30
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Yes warranty bla bla bla. Don't forget if they replace a compressor under warranty you still have to pay for labor in most cases which is more than the cost of the condenser.
This is why the warranty is pretty pointless if you do a DIY install. If you have a buddy who is willing to help change out your compressor if it dies then you will be out about the same as if the warranty paid for the compressor but not the labor. I bought online and therefore have no warranty, but the money I saved on the purchase and the install more than offsets any potential trouble down the road.

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