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Old 06-12-2009, 10:00 AM   #16
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new install of Trane XL15i


Thank you for your reply. I didn't know anything about linesets when I met with the sales person and it was not in the order nor ever even mentioned. If I had known at the time I would have discussed replacement or flush. By the way, there would have been no tearing out drywall, etc. easy run with access to the whole line. I know that copper is very expensive but I would have gladly paid for new lines if I were given that option or told that they would be flushing instead. Thanks!

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Old 06-12-2009, 10:22 AM   #17
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Originally Posted by nind View Post
I understand that you possibly are, were, or work for an AC contractor and it seems that you have the perspective of someone who tries to do the right thing from the contractor's viewpoint. However, I am just a customer with very little knowledge about AC systems and I am coming from a customer's standpoint dealing with things that arose after installation and not being able to get answers from the installing contractor. Thank you again.
Ma'am, it is funny that you bring up my background. I have never worked for a contractor. I have been the VP of a distribution company that sold the equipment to contractors, so I have a reasonably solid knowledge about how the distribution process goes. Also, you seem to think that I am a champion for contractors. That is actually funny, because I actually own a website that does nothing but uncover some of the sales scams that HVAC contractors use to extract unreasonable amounts of money from homeowners. I have decades of experience watching contractors (not all certainly, but some) deceive homeowners. If you went back and looked at my posts, you would see that I rarely take the side of contractor. I am truly a champion of the homeowner.

In your case, I just don't think from your writings that you have been extremely wronged. I do think you have utilized a high profile contractor that may have been more interested in selling the job than making sure you were completely satisfied, but I don't really see a big "smoking gun" of wrong or deceit on the part of your contractor.

If you are not happy with your purchase, exercise the rights that you have for resention and have it removed. I guarantee you that if you were to make that call, whatever you need from your contractor will be addressed. They hate that.

You know, in the end it is your checkbook and your credit card, so you should have an expectation about your satisfaction. If you have a new system, and it works properly, you did actually get what you agreed to pay for. If the contractor failed to provide you with documentation that you are entitled, get after them.
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Old 06-12-2009, 12:56 PM   #18
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new install of Trane XL15i


Does the system qualify for the $1500 tax credit?
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Old 06-12-2009, 01:14 PM   #19
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new install of Trane XL15i


Finally I was just given a few minutes ago by the contractor model and serial numbers for the system to fill in for the Trane rebate form. They are now telling me the Cleaneffects is "built into the air handler" which conflicts with what the installer told me when he opened a separate box containing the "Cleaneffects" part and he told me the "Cleaneffects" part attaches to the side of the air handler. I purchased a Trane XL15i 2.5 ton heat pump system.

Condenser Model #4TWX5030A1000AA
Air Handler Model #4TEE3D40A1000AA

I tried to look up the numbers and it looked like the Condenser is for an XL15i but the Air Handler is for XL16i. Is this possible? Are they matched for use?

The Contractor told me that the XL15i system qualified for the $1500 tax credit. If the Air Handler Model is for an XL16i which I remember being told did not qualify, would that effect my tax credit? Thanks.
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Old 06-12-2009, 03:38 PM   #20
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new install of Trane XL15i


Keep in mind.
That as long as you have the contractors invoice, showing the air handler and outdoor unit were installed together. You get the 10 year part warranty on the air handler. Even though the air handler was made 2 years ago.

I'd just ask for a credit. From the contractor since its 2 years old.
A small credit.
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Old 06-12-2009, 05:10 PM   #21
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According to the Trane web site if you put your model numbers in as a matched system they do qualify for the tax credit. You can print a certificate from the site with the model numbers on it saying it qualifies.
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Old 06-12-2009, 05:15 PM   #22
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Thank you. I will do.
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Old 06-12-2009, 05:36 PM   #23
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new install of Trane XL15i


Well I was wrong the unit doesn't have a 10 yr warr.

It comes standard with a 5 yr compressor, 5 yr condenser coil and 5 yr parts

To get a free upgrade the system must be registered. Once it is registered the compressor, condenser coil and parts are upgraded to 10 yrs.

The contractor or home owner can register the system. Here is a link to where to register

http://www.trane.com/Residential/Tra...ty-Information

This come from my Trane distributor

Also it doesn't matter that the unit is two years old warr starts from install date
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Old 06-12-2009, 07:01 PM   #24
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Thank you for the information, I am registering.
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Old 01-29-2010, 09:43 PM   #25
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new install of Trane XL15i


why do we feel it is required to change lines if the line sizes are correct as long as we provide proper velocities and there are no welds what is the concern. Oil trapped in the lines is a concern but on short runs i would not be concerned, it would take 100 years for refrigerant to wear out the tubing, i am not being lazy only expressing my opinion which may be wrong,i am new to this site but have been a journeyman for 20 years.
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Old 01-30-2010, 06:51 AM   #26
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You are not along with your frustration Nind, as nothing surprises me anymore.

I called TWO Trane "Comfort Specialists" about replacing my eleven year old XL1200 outdoor unit with a newer, higher SEER unit. My air handler was replaced two years ago. I was told the Government has mandated that R-22 can no longer be used and I would have to replace both the outdoor unit and the new air handler with an R-410a system. What a shock.

So, I go to the Trane site and do a search in the Heat Pump section. Guess what, the XL19i and XL14i are both R-22 units.

Next, I send a support request to Trane. Someone from the Consumer Realtions Department writes that I should contact a local dealer. I write back that I have already and ask if the XL19i and XL14i are in fact R-22 units. No reply!
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Old 01-30-2010, 06:59 AM   #27
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I believe you'll find the 19i and 14i are discontinued in the R22 version.
And the 19i has been replaced by the 20i.

Some dealers could have an R22 19i instock. but its doubtful. As it wasn't a unit that was stocked by many dealers.

Unless your current air handler is a VS air handler. It isn't rated with an R22 19i anyway.
It would have been rated with the R22 14i though.
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Old 01-30-2010, 07:06 AM   #28
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Quote:
Originally Posted by Earnie View Post
You are not along with your frustration Nind, as nothing surprises me anymore.

I called TWO Trane "Comfort Specialists" about replacing my eleven year old XL1200 outdoor unit with a newer, higher SEER unit. My air handler was replaced two years ago. I was told the Government has mandated that R-22 can no longer be used and I would have to replace both the outdoor unit and the new air handler with an R-410a system. What a shock.

So, I go to the Trane site and do a search in the Heat Pump section. Guess what, the XL19i and XL14i are both R-22 units.

Next, I send a support request to Trane. Someone from the Consumer Realtions Department writes that I should contact a local dealer. I write back that I have already and ask if the XL19i and XL14i are in fact R-22 units. No reply!
Your contractor was telling you the truth. Trane , and all other manufacturers, have been phasing out R22 units. The XL19i and XL14i are R22 units, but they are hard to find. I wouldn't be surprised if they no longer have any in stock. Back in August, they had a limited availability. You should ask your contractor to try and find a matched system for your air handler. Your best shot is going to be to find an XB13 or XR13 R22 model. If they can not locate one for you, you can see if they can find a 410A coil that will fit your air handler, or you will need a new 410A air handler installed.

Last edited by pomelo; 01-30-2010 at 07:18 AM.
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Old 01-30-2010, 07:06 AM   #29
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new install of Trane XL15i


Hi BT,

Yes, the air handler is variable speed. Its a Trane TWE040E13FB.

If discontinued, why would Trane show them as current heat pump models?

No excuse for telling me its the Government's fault (though it is for many other issues) instead of saying Trane no longer makes an R-22 unit. Or do they?

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Old 01-30-2010, 07:07 AM   #30
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Originally Posted by beenthere View Post
I believe you'll find the 19i and 14i are discontinued in the R22 version.
And the 19i has been replaced by the 20i.

Some dealers could have an R22 19i instock. but its doubtful. As it wasn't a unit that was stocked by many dealers.

Unless your current air handler is a VS air handler. It isn't rated with an R22 19i anyway.
It would have been rated with the R22 14i though.
Man your fast. Beat me to it.

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