Hi, I purchased central heating and air and also bought a 10 year warranty on labor.
The unit has settled so that my filter is now very difficult to remove and replace. The filter is located just before it enters the outdoor unit and the metal duct has twisted just enough that the filter does not fit. At the time of installation I questioned settling because it was placed in a garden area. The unit was installed less that 2 1/2 years ago. I was told that if it did settle to just call them.
Is this covered by warranty?
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Yes I have called them and they said they would have to look but they doubted warranty would cover it. Thought maybe someone had experienced the settling issue. I am on disability only and things are tight so was hopeful but unsure.
If the dirt has been disturbed, yes there can be settling. That is why it is always good to put a slab down, or tamp the dirt to compress it, so that there is no settlement, once the object is placed on it. The warranty of the unit will not cover this, it should be the word of the company, that if they stated that if there was any problems, they would come back and fix it.
Now if it is just a all-in-one unit that is just electrical and duct work, it will be easy for anyone to disconnect the power and duct, lift the unit to place pavers under to lift it even, then hook back up the duct and electrical.
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The Following 2 Users Say Thank You to gregzoll For This Useful Post:
Yes I have called them and they said they would have to look but they doubted warranty would cover it. Thought maybe someone had experienced the settling issue. I am on disability only and things are tight so was hopeful but unsure.
For company namesake alone if it were my job I'd want to come back and fix it.
If this is a brand new unit then I'd suspectd they are obligated, especially since saying they would, to come back and fix it. Most times you don't even have to disconnect anything, just pry the entire thing up and put a brick or two or three under the pad.
There is a pad that the unit sits on, right? If not, oh good Lord.
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Gregzoll, The unit is all in one both furnace and AC.
There is a gas line, duct, and electrical which is flexible conduit.
The dirt was disturbed prior to placement because it was a garden area with bulbs. A large prefabricated platform was used as a base. It is not concrete.
I believe now that I will probably be the one to fix it. I have a very large pry bar. One side has settled. I am thinking I can lift it a little and tamp soil under it with help from my brother and friends. I am talking about raising one side 1 to 2 inches, perhaps keep it from getting worse.
Should I attempt this on my own?
Although I questioned settling during installation I do know that the senior person installing the unit is no longer working for the company.
Here's a job from today. It's just the condenser but still, there should always be a pad under the thing. This one is shifty but it started raining on me (electrical storm came out of nowhere and 5 people so far were struck by lightning or so I was told) so I got the heck out of there so not a word about how the unit is slightly leaning. I'm going back tomorrow.
Anyways, pad. Always.
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Gregzoll, The unit is all in one both furnace and AC.
There is a gas line, duct, and electrical which is flexible conduit.
The dirt was disturbed prior to placement because it was a garden area with bulbs. A large prefabricated platform was used as a base. It is not concrete.
I believe now that I will probably be the one to fix it. I have a very large pry bar. One side has settled. I am thinking I can lift it a little and tamp soil under it with help from my brother and friends. I am talking about raising one side 1 to 2 inches, perhaps keep it from getting worse.
Should I attempt this on my own?
Although I questioned settling during installation I do know that the senior person installing the unit is no longer working for the company.
Yes, if you had a few people to help than you can easily tip/pry up the entire thing and pack some dirt under there. Might be best to try with a flat headed shovel so as to not damage the pad but other than that, I do it all the time. It's not that big of a deal.
Sorry for budding in, Gregzoll. I just drank an energy drink!!
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No prob Doc. I got lucky, due to my whole yard was used as a dump for materials like paving bricks, broken up sidewalk, etc. I used the pavers and some concrete sidewalk chunks to form the pad for mine. I have noticed it has sunk in the middle, but not much so I am not worried on mine. If it does sink on one side anymore, I can just call my guy up and he would help lift it, or unhook the lines if I need to.
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OK the pad is not as large in comparison to the unit but is rather large. The duct is very short. I will lift the far side that is away from the gas line. That is the side of the return air and the filter. I do know that he leveled the ground and removed the mulch from under the pad but it was rather soft because of the previous bulbs.
I appreciate your help, everyone!!
They will come out Monday but if they don't offer to fix it I will attempt it myself using precautions not to damage the pad. I have plenty of shovels. All of the fence is easily removeable. I have many bricks and pavers also.
Thanks so much!!
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