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Old 02-16-2013, 11:36 PM   #31
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Looking like a fool to a customer


Quote:
Originally Posted by beenthere

Purchasing something and giving a fake number is a fraud.

Those girls weren't purchasing anything. ROFL.
Didn't your mother tell you that if you give it away for free, they won't respect you?

I use a fake phone number (867-5301), postal code (90210) or email address (usually something profane and dirty that i cant repeat here) if I think I may end up on a list. It isn't fraud.

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Old 02-17-2013, 04:42 AM   #32
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I was wondering whether a business can get the phone number that the credit card provider has on file for the customer when a purchase is made. I hid my number because they might sell it or use it themselves and I get enough unwanted calls. There's a chance the company would only sell the number provided by the customer and not get the number from the card issuer. I gave my correct home address and email address though.
Generally no. Not unless your credit card issuer sells phone numbers.
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Old 02-17-2013, 06:45 AM   #33
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Looking like a fool to a customer


I don't think you looked like a fool at all. All you have to do is act cool tell your customer you'll be right back go to the truck for a couple minutes and come back.
Then reply something like this, I have been buying these parts for years and this is the price I pay.
I know these are genuine Lenox parts I don't know where you were looking or where the parts you were quoted are exactly the right parts authorized by Lenox.
There are a lot of copies on the net and the parts are inferior and are not to specifications.
If you want to order the part on line go ahead and I will just charge you for my call and leave.
Give him a bill for your time and say thank you and never lower your price.
It's easy to change parts 99.9% is figuring out what's wrong , anybody can unplug a part and replace it.
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Old 02-17-2013, 03:01 PM   #34
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Looking like a fool to a customer


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Originally Posted by COLDIRON View Post
All you have to do is act cool tell your customer you'll be right back go to the truck for a couple minutes and come back with the correct part from that truck stock... Then reply something like this, I have been buying these parts for years and this is the price I pay.

I know these are genuine Lennox parts...
And then say that as if you believe Lennox actually makes it.

Of course the other end of the deal is that the makers deliberately choose controls and assembly components that are only marginally different from the similar controls and assembly components used by the other makers.
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Old 02-17-2013, 04:28 PM   #35
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Tarheel, I agree with a but.
Every truck on the road that does service work can't possibly have every part for every make unit that they were called to so your statement regarding truck stock is not probable. Only one comment don't ever give up your integrity or standards just because a customer throws out some statement regarding pricing . Remember they called you you didn't call them.
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Old 02-17-2013, 04:52 PM   #36
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Originally Posted by COLDIRON View Post
Tarheel, I agree with a but.
Every truck on the road that does service work can't possibly have...
I'm well aware of the issue

I used to run a 10 truck service company where we were the "authorized parts and warranty service" agent for 4 major makers and about 10 others.

This was some time ago though. As in before the manufacturers began to be so aggressive and obstinant about maintaining the illusion that their (whatever) is really any better or even different than the (whatever) used by their competition.

Quote:
Only one comment don't ever give up your integrity or standards just because a customer throws out some statement regarding pricing . Remember they called you you didn't call them.
But that integrity and knowledge should extend to competence and trust when choosing *alternatively sourced* controls and components too.

Still within the warranty period? Of course use OEM sourced parts (even if the customer is out of heat for 3 days because no one in 500 miles stocks it). Out of warranty? A valve is a valve and a capacitor is a capacitor and if a functional board can be had for 25% of OEM price... you betcha.

Just don't tell the customer it's an OEM part or charge OEM price for it.
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Old 02-17-2013, 06:21 PM   #37
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You say your well aware of the subject but you continue to sort of argue with me and complicate a simple matter which was cleared up long ago. I don't know where your going or trying to prove by continuing to respond needlessly over a simple subject of what's on the truck and ordering parts. DUH!!!!!!!!!!!
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Old 02-17-2013, 06:32 PM   #38
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I don't think you look like a fool either....when I started my business in 1976 ..many times my charges came to question.....but let me see...I paid for college,,4yrs...went to business school...2yrs,,,went trade school for plumbing, heating,a/c....obtained a license....went to every needed class to be certified for all types of work related to my business and our trades...hired certified techs,,purchased insurance,,loaded trucks,,spent thousands dollars advertising the list could continue....but here is the point..your price is based on your overhead and how qualified you are to do your job...no matter what anybody else may think..if your good it will show up ...if your not it will show up..after 40 yrs in business last week gave a customer a price on beacon-morris convector for hot water system..my supplier charged me 1664.99 for the 5 different convectors i needed for the job after my markup sent bid to customer....he called and said he could get the same units for his cost at 1245.90...which is cheaper than my cost....I said ok get them to the job site and have them carried to the different locations where they were to be installed...un crate and prep for install...he said could you do that for me yep for a fee..ben sr
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Old 02-17-2013, 07:00 PM   #39
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Originally Posted by COLDIRON View Post
but you continue to sort of argue with me
not with you... I don't know you at all.
I quote you because you just happen to be the next up in the thread.

Quote:
...and complicate a simple matter which was cleared up long ago.
I don't see it as a simple matter at all especially as it relates to the DIY'er; and if it was "cleared up long ago"... then let's say I don't agree with how that was accomplished.

Quote:
I don't know where your going or trying to prove by continuing to respond needlessly over a simple subject of what's on the truck and ordering parts.
Truly? Then I'll be even more clear:
In very simple terms I'm saying that the appliance makers, the distributors and their installing dealers have colluded to inflate the value of their "spare parts" business.

Last edited by TarheelTerp; 02-17-2013 at 07:03 PM.
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Old 02-17-2013, 08:53 PM   #40
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wow holy @#@$# you have got to be kidding.....
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Old 02-18-2013, 05:43 AM   #41
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Looking like a fool to a customer


Quote:
Originally Posted by TarheelTerp View Post
not with you... I don't know you at all.
I quote you because you just happen to be the next up in the thread.

I don't see it as a simple matter at all especially as it relates to the DIY'er; and if it was "cleared up long ago"... then let's say I don't agree with how that was accomplished.


Truly? Then I'll be even more clear:
In very simple terms I'm saying that the appliance makers, the distributors and their installing dealers have colluded to inflate the value of their "spare parts" business.

You are And
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Old 02-18-2013, 07:32 AM   #42
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Originally Posted by TarheelTerp View Post
Out of warranty? A valve is a valve and a capacitor is a capacitor and if a functional board can be had for 25% of OEM price... you betcha.

Just don't tell the customer it's an OEM part or charge OEM price for it.
That's the best point in this thread. It doesn't show a lack of "integrity or standards" to not use OEM parts. If non-OEM parts are really only "marginally different" then there's only a lack of integrity if they're misrepresented because, at least in this case, the difference in price is more than marginal. Sometimes the original manufacturer may be the bad guy for inflating their prices.
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Old 02-18-2013, 08:08 AM   #43
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It could be that manufacture of this board is contracted out to some outfit in China or other country, and the outfit that is making this board for Lenox, is quite willing to make the same board for anybody else too.

Good for you for trying to get to the bottom of all this. You may need to make another call to Lenox, but you need to take your question to a higher level --- try to get the name of a VP. There is no way that Lenox is totally unaware that their boards (and in all likelyhood, blower motoers, valves, etc) are being sold for a third of what Lenox is charging. Just like you have a duty to your customer to give a straight answer to your customer about this price issue, Lenox has a duty to you (a loyal customer) as to why you are being charged such a high price compared to what you can find it on the web for.
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Old 02-18-2013, 01:48 PM   #44
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Theres OEM and theres OEM only parts. OEM only parts means that the part maker and the equipment manufacturer have an agreement that the part maker will not make or sell that part to anyone else but that manufacturer. And that manufacturer won't spec out that part to any other part maker.

There are some parts that work out better replacing with the OEM part. certain York A/Cs the OEM condenser an motor worked out better, because the body was shorter then any other replacement condenser fan motor normally stocked by other supply houses. Some HSIs are not interchangable cause the furnace uses a special board that adapts the voltage to the lowest usable and still ignite the gas. HSIs not made for that type of use tend to have a short life span.

There are other parts that its just easier to use the OEM as they fit up better. And make swapping out the part easier and faster. Its up to the individual and or company do the work.
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Old 02-18-2013, 07:44 PM   #45
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Update..
The customer choose the pricier Lennox part over the on line suppliers.

Lennox Head office never responded as they promised about the huge price differences.

The Lennox local supplier reduced my part cost when questioned about it.
I suspect the higher price quote reflected the low volume on our acct.

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