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Old 12-22-2011, 03:48 PM   #16
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Lennox Heat Pump XP15


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NO, NO, NO. DO NOT ever use a pressure washer on any ac unit. It will collapse the fins and wreck the coil. If you are careful you can remove the covers from outside of that coil and clean it yourself. Need to brush the dirt off with a soft brush first and then spray it with a garden hose. Not as easy as it sounds with those units as the doors have a hook arrangement on the left side of the grill and you sort of have to lift them up and then down and catch the hook in place properly or they won't go back on properly. There are also some black plastic strips which keep them from vibrating. If they fall off then glue them back on first. Incredibly quiet unit but all those steps need to be taken or it may vibrate. That info may be in the owners or install manual that came with it.
So...no pressure washer but how about just spraying with the hose and not removing the covers? It would seem to me that I can get a good spray on the coil from the top as long as the fan is not going.

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Old 12-22-2011, 03:49 PM   #17
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That is a VERY fine tightly spaced coil and needs the covers removed. Spraying it from the outside with the covers on will gum up the dirt onto the coil like a wet sheet of newspaper. You need to get a lot closer than spraying from the top will allow.
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Last edited by yuri; 12-22-2011 at 03:52 PM.
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Old 12-22-2011, 03:55 PM   #18
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Ok. Thanks. Not something I am about to do this winter anyway but in the spring I will be thinking about it. The outside coil has never been cleaned and I had the unit installed in June 2008.

I don't know what to do about the 'service' thing. I may just tell them to forget about it when they call back to reschedule the appointment that they did not make today...they didn't call from the office to acknowledge that they did not make it either.
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Old 12-22-2011, 03:58 PM   #19
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You can remove the covers and DIY as long as you carefully see how they are installed and put them back on the same way. If you lose a couple of those plastic strips don't worry about it as 98% of the time the covers are engineered to fit so tight they won't vibrate anyway.
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Old 12-27-2011, 02:18 PM   #20
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So, in my ongoing saga...they never even called to acknowledge that they missed the appointment. I am quite disgusted with them.

There are 2 other dealers in the area which I will be doing business with from now on. I do still have a problem though. I want to know what Lennox requires/recommends their dealers to do in the annual maintenance of the XP-15 in order to keep the warranty valid. I'd like to go in with my eyes wide open this time instead of going in blind. I am glad that they did a great job on the installation but it is unfortunate that they can't run an honest service end. Class me as completely disgruntled in that regard.

To complicate matters, Lennox doesn't have an email address. I'd like to send them an email and have them send me the information that I require. I can call them, but then I wait a minimum of ten minutes to see if the operator can tell me anything. Does anyone have that information other than 'off the top of their head'?
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Old 12-27-2011, 02:46 PM   #21
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So, in my ongoing saga...they never even called to acknowledge that they missed the appointment. I am quite disgusted with them.

There are 2 other dealers in the area which I will be doing business with from now on. I do still have a problem though. I want to know what Lennox requires/recommends their dealers to do in the annual maintenance of the XP-15 in order to keep the warranty valid. I'd like to go in with my eyes wide open this time instead of going in blind. I am glad that they did a great job on the installation but it is unfortunate that they can't run an honest service end. Class me as completely disgruntled in that regard.

To complicate matters, Lennox doesn't have an email address. I'd like to send them an email and have them send me the information that I require. I can call them, but then I wait a minimum of ten minutes to see if the operator can tell me anything. Does anyone have that information other than 'off the top of their head'?
1 800 4 lennox , trust me.......they will want to talk too you
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Old 12-27-2011, 02:56 PM   #22
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1 800 4 lennox , trust me.......they will want to talk too you
Yes, I did that and they gave me another number to call which had me on hold for what the automated system told me would be 'at least 10 minutes'.

I can't believe that a company that big doesn't have an email address.
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Old 12-27-2011, 03:50 PM   #23
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Yes, I did that and they gave me another number to call which had me on hold for what the automated system told me would be 'at least 10 minutes'.

I can't believe that a company that big doesn't have an email address.
I think if you call back after the first of the year, you will get a quicker response, but in the mean time......
how about snail mail?
Lennox Consumer Affairs
P.O. Box 799900
Dallas, TX 75379
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Old 12-27-2011, 04:02 PM   #24
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hang in here/there. Marty services and has the same heat pump in his house and is "the man" when it comes to that unit.
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Old 12-27-2011, 04:40 PM   #25
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Yes, well, I am anxious to keep my unit under warranty and I am anxious to resolve the matter so I will be trying to make contact again for sure.
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Old 12-27-2011, 04:56 PM   #26
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If they left the install manual with you there is maintenance info on p.26. most reputable companies will have a checklist also.
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Old 12-27-2011, 05:07 PM   #27
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If they left the install manual with you there is maintenance info on p.26. most reputable companies will have a checklist also.
Oh, I see...page 25 in mine...thanks for that!!

*Inspect and clean the outdoor and indoor coils. The outdoor coil may be flushed with a water hose.*

With that being the #1 thing mentioned in the manual, I am going to talk to the other dealers in the area and see if they follow the recommended maintenance list. I have a complete loss of faith in the company that I was dealing with - that cannot be bought back.
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Old 12-27-2011, 05:31 PM   #28
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Great product but the dealer is azz dumb as dirt.

Maybe the company changed hands and the new owner is letting it slip or go to pot. I have seen that when the sons take over from the father/owner.
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Old 01-04-2012, 03:55 PM   #29
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So, I spoke to another dealer in the area who does service and they seemed shocked that the other dealer's techs don't clean the outside coil.

I went through my scenario with the service advisor and everything seems like it will be fine...here's the kicker - the missed appointment on December 22nd has not been acknowledged by the company who installed and with which I was getting 'serviced' by.

Yeah, I have a new definition for 'service' by THAT company.
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Old 02-07-2012, 04:27 PM   #30
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HAHA!! I just thought that I would let you guys know that the company who made me a service appointment December 22, 2011 and then did not show up or call me just sent me an invoice for the service plan.

Unreal!!

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