Background: Had heat pump with electric strips for EMergency heat. Even the strips didn't do the job and the electric bill skyrocketed. So I converted to natural gas for EM heat, intending to never use the heat pump for heating, only cooling.
They said they programmed the system so that when the outside temp got below 50F the heat pump would automatically switch to gas, but if I set the thermostat to EM heat, it would override this and run gas regardless. I told them I would never use the heat pump for heat, but they implied it had to be done that way.
I always use the EM heat setting, set the temp lower at night, and turn it up in the morning. It has just started getting cold here. So lately I notice the heat doesn't come on until some time after I set the temp up, sometimes hours later. Same thing happens with regular heat pump setting. So now I'm wondering...
Could it be they set the system so NEITHER heat comes on until it's 50 degrees outside?
If so, is this a setting at the thermostat, or outside? Is there some way I can correct this without calling them out again?
Could it be something else?
Just want to be more knowledgeable when I talk to them this time.
BTW, I love the gas heat, when it's working.
Last edited by NancyNGA; 11-26-2012 at 02:38 PM.