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Old 01-31-2012, 07:35 PM   #16
MB1
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HELP!!! How much owe my HVAC repairman? Is he competant?


LOL Technow :-) Naw, maybe I explained it wrong: he only keeps the $20 markup for the part we use (if he has to eat the price of the part, I pay nothing for it) If we were to use the part, I would owed part+$20.

My intention is not too screw him but what does "screw" mean in this case? If I pay 100%, then as a consumer I think I have been screwed. If I pay him 100% of parts & labor, then I am screwed. Neither of us are trying to screw the other. If I was, I never would have been on this message board trying to figure out what to pay him,and investing so much of my time and asking you to invest yours - which I know is very valuable too.

The HVAC tech wants me to send him what I think represents the value of his service and makes me happy as a customer....like I have said, he's a nice guy and I am too :-). Some people are telling me I am too nice, having now lived in a house for three weeks without heat due to this "wild goose chase", that this guy mis-represented himself, and that I should even be going after reimbursement for the part I purchased. (obviously not the path I am taking)

True, he was not licensed and now I know that I should have sent him on his way, but I had waited around for him with my only open time window, had already been without heat, and had a nice guy standing there telling me that he is far more technical than most HVAC pros (he used 8 out of 10 as the ratio) and often is figuring out things licensed HVAC guys can't, and was going to be fair about the billed hours given his lack of experience with this unit.

That is why I kept coming back to asking what would be a "fair" number of hours. I spoke with Ed earlier today, and he seems to think 1 of 10 licensed techs would catch this problem in the first hour and the other 9 techs could take 8 hours or more.


Ironically, I just spoke with an HVAC tech from the company I was going to use (but wasn't available for a service call the day I first used Ed) to discuss performing a service after the roofer puts on my new crown. I asked him, "if I told you the following: mobilehome, a recent re-reroof, and a furnace that would not stay lit for 6-8 seconds," does that give you any ideas what may be wrong? His immediate answer without hesitation: "6-8 seconds: I can almost guarantee those roofers don't know mobile homes and put on a cap on that suffocated the unit. Sometimes the homeowner does not tell us about a re-roof, and we ask if they had a re-roof. Usually no more than a 15 minute service call." On another note, he said I am fortunate - often the roofers will cut down the pipe almost level with the roof, so the entire roof jack has to be replaced.

Thanks again everyone for your valuable input. I have the information that I need to make a decision.

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Old 01-31-2012, 07:39 PM   #17
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HELP!!! How much owe my HVAC repairman? Is he competant?


Were two fools met...I think that's the saying

One not smart enough to work on the furnace and knows when to walk away

and the other not smart enough to hire a pro

It Is what It Is
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Old 01-31-2012, 07:48 PM   #18
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HELP!!! How much owe my HVAC repairman? Is he competant?


Quote:
Originally Posted by MB1 View Post
LOL Technow :-) Naw, maybe I explained it wrong: he only keeps the $20 markup for the part we use (if he has to eat the price of the part, I pay nothing for it) If we were to use the part, I would owed part+$20.

My intention is not too screw him but what does "screw" mean in this case? If I pay 100%, then as a consumer I think I have been screwed. If I pay him 100% of parts & labor, then I am screwed. Neither of us are trying to screw the other. If I was, I never would have been on this message board trying to figure out what to pay him,and investing so much of my time and asking you to invest yours - which I know is very valuable too.

The HVAC tech wants me to send him what I think represents the value of his service and makes me happy as a customer....like I have said, he's a nice guy and I am too :-). Some people are telling me I am too nice, having now lived in a house for three weeks without heat due to this "wild goose chase", that this guy mis-represented himself, and that I should even be going after reimbursement for the part I purchased. (obviously not the path I am taking)

True, he was not licensed and now I know that I should have sent him on his way, but I had waited around for him with my only open time window, had already been without heat, and had a nice guy standing there telling me that he is far more technical than most HVAC pros (he used 8 out of 10 as the ratio) and often is figuring out things licensed HVAC guys can't, and was going to be fair about the billed hours given his lack of experience with this unit.

That is why I kept coming back to asking what would be a "fair" number of hours. I spoke with Ed earlier today, and he seems to think 1 of 10 licensed techs would catch this problem in the first hour and the other 9 techs could take 8 hours or more.


Ironically, I just spoke with an HVAC tech from the company I was going to use (but wasn't available for a service call the day I first used Ed) to discuss performing a service after the roofer puts on my new crown. I asked him, "if I told you the following: mobilehome, a recent re-reroof, and a furnace that would not stay lit for 6-8 seconds," does that give you any ideas what may be wrong? His immediate answer without hesitation: "6-8 seconds: I can almost guarantee those roofers don't know mobile homes and put on a cap on that suffocated the unit. Sometimes the homeowner does not tell us about a re-roof, and we ask if they had a re-roof. Usually no more than a 15 minute service call." On another note, he said I am fortunate - often the roofers will cut down the pipe almost level with the roof, so the entire roof jack has to be replaced.

Thanks again everyone for your valuable input. I have the information that I need to make a decision.

And I hope it is a fair one. I believe it will be.
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Old 01-31-2012, 07:55 PM   #19
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HELP!!! How much owe my HVAC repairman? Is he competant?


Mb1 you really got the true answer your question in a professional manner from some truly professional guys...hope you can apply these things now with ed and into the future when you need other repairs...learning is a wonderful thing..good luck BEN
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Old 01-31-2012, 08:07 PM   #20
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HELP!!! How much owe my HVAC repairman? Is he competant?


Guy is new doing hvac and we all ways there before. Heck I remember on a no cooling call for 8 hours and cannot find the problem. I change outdoor fan motor, run cap, contractor and I think indoor stat. It all as over 5 min delay relay on outdoor unit. I remember that guy was p off but It was sat. and I was only person on call. But I did fix it after 8 hours lol. What I'm saying the guy took long time but he is human like us all. He need to be pay for what he did at fair price. One then too. What do you do for living. Did you goof upon the first couple months or years on that job. If you say no, your eyes are full of ^&($ and they are turning brown.
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Old 02-01-2012, 02:44 AM   #21
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HELP!!! How much owe my HVAC repairman? Is he competant?


LOL...yes, lesson learned and education is a wonderful thing indeed. And this fool feels only more foolish for had he only posted a better initial question about a month ago to this forum, he probably would have had someone pointing him to check the cap...no need to leave his desk and quick web search would pop up the correct cap to compare

I'll continue to be cold another week or so waiting for the fix by the roofer to remind me of my lessons

The long winded guy who kept asking the same question in different ways is putting this to bed.

Thanks again for sharing the wisdom, and now please put your energy in helping others out there that need it. It's definitely really nice and generous to have you guys as a resource.

Cheers,
Marcum
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Old 02-01-2012, 05:40 AM   #22
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HELP!!! How much owe my HVAC repairman? Is he competant?


You are Welcome. alls well that ends well and nobody got physically harmed or hurt is what really matters.
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Old 02-01-2012, 07:33 AM   #23
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HELP!!! How much owe my HVAC repairman? Is he competant?


Tator, I notice that I did not answer your question, and since you asked it deserves as response. I have worked in high tech Account Management, Support, Sales, Project Management, and currently Partner relationship development, and I often end up at a new company with new technologies I am not familiar serving industries that are new to me (banking, video game development, manufacturing). My average employment has been about 3 years, so I am almost always facing that steep first year learning curve having to prove myself. I do make mistakes but they aren't the type that would get someone very p-off at work. I can very candidly say in 20 years in business I have only had one manager bring to my attention a customer complaint in which they were not happy with my service. In this case, I had been at the company only 2 months, and the customer was used to having a much more senior support person assigned to them who could almost always answer their question on the first phone call. My degree was in econ, not actuarial sciences and geology which were more applicable to the business, so my feelings weren't hurt :-) And, 3 months later I actually transitioned back on to this customer, had the chance to prove myself, and had very good service relationship for the next 2-1/2 years.

I did get some great experience after the .com bust spending time working for a large building products manufacturer (not HVAC) for commercial and large multifamily residential developments in which I was responsible for sales, account management, and project management that included full responsibility for delivering on the basis of our bids and formal submittals. It was quite an experience going from spending a career working with large corp enterprises and no ability to read blue prints to visiting architects and builders, spending time with all the trades in jobsite meetings, and dealing with all the change orders & jobsite issues that crop up.

I got to witness all kinds of battles too, such as the framer upset with the plumber who used a chainsaw and overcut into a floor joist to fit his pipes.

Where my boss has really gotten on me the most and I have felt those major screw up moments on the job is those DIY "Honey Doo" projects where I think it will take a few hours to change the sink, and faucet and then 6 hours later it's...honey I thought you were going to be done, how am I going to make dinner?

Ever stained a double hung wood window with multiple coats of finish and sanding in between...never again for me..I prefer white vinyl please or pre-finished wood now. IKEA furniture? It is easy to assemble but takes so l o o n g to put those darn drawers together. Next time, I will pay to hire someone to put it together or buy real pre-assembled furniture.
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Old 02-01-2012, 02:42 PM   #24
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HELP!!! How much owe my HVAC repairman? Is he competant?



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