First off thanks so much for the replys. What happens is the outside unit comes on (warm air) then when it shuts off cool air continues to come out as the fan stays on, so consequently the outside unit would run almost the entire time because the cool air would cool the house and would of course kick the unit back on much sooner than normal. Right now we have only been only running it for a couple hours at a time to warm the house and then we shut it off at the breaker.
When I called today I asked the lady if this could be a wiring problem because they already replaced the T-stat and she bit my head off "no it's not a wiring problem, it's calling for the emergent heat. The more asked what that meant the more she just kept say the same thing, It's calling for the emergent heat, calling for the emergent heat, never truly explaining what the heck that means
. I demanded she have the owner call me, I just want a straight answer.