I just purchased an upstairs unit (for 560sq.ft). Outdoor unit with indoor handler. 1st week = wouldn't heat. Installer said he "set it" to come on after the temp dropped 4 degrees what I had set on thermostat. Didn't work
Yesterday, came home to see outside unit completely iced up: ice inside, on top, sides, icicles everywhere.
Yes, I checked: nothing dripping on top, not sinking...the thing has just frozen up. I tried the defrost directions: they don't work. Note: it was 26 degrees outside overnight. It has been in the sun all day and the ice is too thick to melt off.
I am easy going, but being I have only had this unit for 3 weeks, I am not willing to go through repeated service calls, repeated ordered parts, taking off work...I want a new unit. This obviously is a problem unit.
In another house I had a bad heat pump and the guy ordered this, that the other, all while I was requesting a new unit, only to have him stall it for 2 months and say "oh, too much time has past for you to get a new unit". It never got fixed. :furious:
Never again. What do I need to SAY and DO to get a new unit? Any help would be appreciated. They ALWAYS fight, stonewall and try to get their factory reps out. Again, it is 3 weeks NEW.
Thank you.
Yesterday, came home to see outside unit completely iced up: ice inside, on top, sides, icicles everywhere.
Yes, I checked: nothing dripping on top, not sinking...the thing has just frozen up. I tried the defrost directions: they don't work. Note: it was 26 degrees outside overnight. It has been in the sun all day and the ice is too thick to melt off.
I am easy going, but being I have only had this unit for 3 weeks, I am not willing to go through repeated service calls, repeated ordered parts, taking off work...I want a new unit. This obviously is a problem unit.
In another house I had a bad heat pump and the guy ordered this, that the other, all while I was requesting a new unit, only to have him stall it for 2 months and say "oh, too much time has past for you to get a new unit". It never got fixed. :furious:
Never again. What do I need to SAY and DO to get a new unit? Any help would be appreciated. They ALWAYS fight, stonewall and try to get their factory reps out. Again, it is 3 weeks NEW.
Thank you.