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Old 02-11-2012, 04:56 PM   #1
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Gas fireplace insert


We have a Quadra fire gas fireplace insert. In the first year the burner would not go on. They came out twice and fixed it under the warranty. they say it's ok to turn off the pilot during the summer. After the last time they fixed it they offered me to buy an extended warranty for 5 years $500. i did not buy it.
I have left the pilot on all the time and have had no problems for 2 years.
Reading this forum, i found it has a dual thermo coupler.
If it goes, can a diy change it? Are they universal?

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Old 02-11-2012, 05:29 PM   #2
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Gas fireplace insert


Real simple to replace.
$500.00 Were they wearing a mask and holding a gun?

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Old 02-11-2012, 05:46 PM   #3
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Gas fireplace insert


It included coming out to clean the glass yearly
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Old 02-11-2012, 05:54 PM   #4
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Gas fireplace insert


Well that extra 15 min that would take should be worth at least $200.00.
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Old 02-12-2012, 08:45 AM   #5
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Gas fireplace insert


FYI Fireside Hearth and Home
Roseville,Mn is the company
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Old 02-12-2012, 11:08 AM   #6
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Gas fireplace insert


There's nodual thermo coupler.

If you look at the pilot assy, there is the pilot and to one side is a small rod about 1/8" and this is the thermocouple to the other side is another rod about 1/4" and this is the thermapile or pilot generator (PG).

The PG is heated by the pilot and creates a voltage measured in Mili-volts. This voltage is used to operate the gas valve.

If the pilot stay lit then the themocouple is working.

If the burners are not coming on then you may have a bad pilot generator (PG) but you could have the following wrong

1. Check the pilot flame to be sure the flame is touching the PG. If the flame is not touching the PG then it won't work

2. Wall switch or thermostat may not be closing completing the circuit allowing the gas valve to open.

3. Gas valve sticking. When you turn on the switch to turn on the fire place gently tap on the gas valve and see if it lites.

You can also look at the gas valve where the wire connect and look at the terminals. You will see a TH connection TH/TR connection TR connection. Take a piece of wire and jump the TH and TR terminals and see if the fire place lites. If it lites then you know that the wall switch is faulty or the thermostat is faulty of there is a broken wire from the wall switch/thermostat to the gas valve and the the PG is working.

This year I have seen for some reason several fireplaces here with moths that have made it to the pilot assy and have died limiting the amount of flame that touches the PG or even the thermocouple. Check that too.
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Last edited by Plumber101; 02-12-2012 at 11:11 AM.
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Old 02-12-2012, 11:45 AM   #7
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Gas fireplace insert


Thanks,
It's working ok now, but i printed this for the future.
Again, Thanks alot.

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