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Old 06-04-2009, 06:17 AM   #16
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DIY Heat Pump/Air Handler replacement


I just want to thank the pros here and on the other board. While I installed my heat pump and furnace three years ago and didn't even know either of these two sites existed at the time. I have visited this and the other site while tweaking my system for optimal performance and asking some questions. In all but one case on the other site, all of the pros Beenthere, HVAC, bald and others have been very helpful and never once condescending or trying to make me feel stupid.
If a DIYer comes here to bash tradesman that have done work for them why should the pros want to be helpful.


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Old 06-25-2009, 08:30 PM   #17
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You pros are something else. You come in here and whine about somebody having the incentive to try something themselves because your operating cost have to be passed on and customers don't like it. Some of us have actually paid for an education. I myself have taken courses in college and have a class 3 license which includes ammonia systems but i chose another field to make my money. I too have operating costs as I am a contractor that does commercial buildings and home buildings. I don't get all whinney when someone wants to build there own deck or shed or garrage if I am not willing to give helpful advice I politely tell them they need to do some research or just go away. I don't cry about operating costs. If you aren't willing to help don't bother to post is all I am saying. People are smart enough to consider the risk they are taking not looking for a lecture on how you should let a pro do it. I think we all know that some just don't have that kind of cash to pay for your and your employees benifits in this economy and are looking just for a helping hand to try to stay a float.
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Old 06-25-2009, 09:34 PM   #18
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DIY Heat Pump/Air Handler replacement


I just realized this post was from 2006. Why are diyers always cautioned about warranty issues. The only warranty they would likely lose is the labor warranty (usually on 1 year) and the time that has elapsed from the manufacturer date and actual install date. I guess they couldn't register their unit as some manufacturers require this to take advantage of the full warranty length. If it is not registered, it just defaults to the basic warranty. I have done a lot of warranty work for equipment that my company did not install. I never ask for an original invoice. I usually just go by the manufacturer date. The manufacturer will usually go by the model and serial as well to determine whether a unit is under warranty. The only time an invoice would be required is if it is outside of the warranty period based on the date of manufacture. IDK maybe I'm missing something.

I do a lot of diy work myself and get the same resistance from other trades people. That is why I like this site so much. Part of the reason I do it myself is for cost savings, but I also enjoy learning different trades and seeing the finished product. A lot of jobs you do around the house could be done by a company. You could hire a maid, landscape maintenance, pest control company, etc. All of these companies have overhead. I just choose to clean my own house, mow my own yard, spray for insects, etc. As long as I do it properly and safely, I don't see anything wrong with it. I guess I don't see why people get so bitter about doing work yourself. Everything doesn't need to be done by a professional.
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Old 06-25-2009, 10:00 PM   #19
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Bought off the internet.

The manufacturer doesn't give a part warranty.
Since its dealers that are selling the unit over the internet. Its the dealer that has to honor the warranty.
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Old 06-25-2009, 10:01 PM   #20
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With a screen name of "whinners".

You probably do more whinning then you let on.
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Old 06-25-2009, 10:12 PM   #21
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i don't honor anybody elses warranty. I will only honor factory referred warranty claims on my line.

If a customer does not tell us until we arrive that the equipment is still under warranty we call in the serial number. If it's a customer bought off the internet piece of equipment we inform the factory. That voids the warranty on parts.

Sounds harsh I know. But to expect a pro company to foot the freight of returning a part for equipment they don't sell (especially if the customer does not tell the dispatcher they expect part warranty coverage) is not fair. We don't make overhead being altruistic in that manner.

I will happily give advice here when ever I can. But those few DIY who install their own stuff take the risk when buying direct and should not put the burden of ruined parts for a botched install on the backs of the pros they were trying to circumvent in the first place
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Old 06-25-2009, 10:19 PM   #22
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Originally Posted by beenthere View Post
Bought off the internet.

The manufacturer doesn't give a part warranty.
Since its dealers that are selling the unit over the internet. Its the dealer that has to honor the warranty.

Are you saying that the manufacturer just voids all warranties from these dealers? I would think that the manufacturer is unaware that they are selling them to the general public or just don't check. A lot of these internet sellers seem to be HVAC companies that sell online as well. If the dealer that sells these units handles the warranty, why are there so many comments on voided warranties?
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Old 06-25-2009, 10:26 PM   #23
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i don't honor anybody elses warranty. I will only honor factory referred warranty claims on my line.

If a customer does not tell us until we arrive that the equipment is still under warranty we call in the serial number. If it's a customer bought off the internet piece of equipment we inform the factory. That voids the warranty on parts.

Sounds harsh I know. But to expect a pro company to foot the freight of returning a part for equipment they don't sell (especially if the customer does not tell the dispatcher they expect part warranty coverage) is not fair. We don't make overhead being altruistic in that manner.

I will happily give advice here when ever I can. But those few DIY who install their own stuff take the risk when buying direct and should not put the burden of ruined parts for a botched install on the backs of the pros they were trying to circumvent in the first place
Wow, that is pretty harsh. I see your point though. I always tried to help customers with warranties as much as possible. It builds a good relationship with them. Word of mouth always brings in a lot of business. I can't tell you how many times I have replaced a unit at one house only to come back a few weeks later to replace their neighbors unit.
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Old 06-25-2009, 10:29 PM   #24
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The manufacturers know they're being sold over the internet.

Because. If you call a contractor out to repair it. On a Saturday night.
They won't put a part on it. Unless you pay FULL price for the part.

Then, you get to send teh part back to where you got the unit from. And accept a token couple dollars for the part.

Means you could end up paying $400.00 bucks, for what would have been a free part. if you had a local contractor provide and install the unit.

When its 95 degrees out, on a Friday evening. Most people aren't willing to wait for the internet company that sold them the unit to send the part. That won't get to them until Tuesday.

Any part turne in for warranty. needs a serial number from the unit.
The manufacturer knows who they sold it to.
And when teh customers address is 1800 mile away. Theyknow it was an internet sale.
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Old 06-25-2009, 10:39 PM   #25
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Wow, that is pretty harsh. I see your point though. I always tried to help customers with warranties as much as possible. It builds a good relationship with them. Word of mouth always brings in a lot of business. I can't tell you how many times I have replaced a unit at one house only to come back a few weeks later to replace their neighbors unit.
I don't make money returning other mfgs psrts.

And remember, I said if it was a botched DIY looking for somebody to pull their fat out of the fire by trying to deceive an hvac co.

If the the customer has no paper work and we determine from the factory it was sold to a local contractor we provide the customer with their number and charge for a service call. With a legit case like that we are minimumly inconvenienced and the customer gets the warranty work.

And we get a lot of repeat business that way also.

Should have put that in the previous post.
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Old 06-25-2009, 10:44 PM   #26
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I don't make money returning other mfgs psrts.

And remember, I said if it was a botched DIY looking for somebody to pull their fat out of the fire by trying to deceive an hvac co.

If the the customer has no paper work and we determine from the factory it was sold to a local contractor we provide the customer with their number and charge for a service call. With a legit case like that we are minimumly inconvenienced and the customer gets the warranty work.

And we get a lot of repeat business that way also.

Should have put that in the previous post.
Even though you don't make much off of warranty work, I would still do the work in order to retain the customer. That customer could be yours for years and bring along with them a lot of friends and families. I would never refer them back to the original installer (unless the unit is still under labor warranty). You have your foot in the door and have a new customer. There is no reason to send them back to your competitor.

You could always charge a warranty processing fee as well.
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Old 06-25-2009, 10:58 PM   #27
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Even though you don't make much off of warranty work, I would still do the work in order to retain the customer. That customer could be yours for years and bring along with them a lot of friends and families. I would never refer them back to the original installer (unless the unit is still under labor warranty). You have your foot in the door and have a new customer. There is no reason to send them back to your competitor.

You could always charge a warranty processing fee as well.
well, now we get into the area of professional reciprocation.

If i know who the installing contractor is don't I have a responsibility to inform the customer? And if a I know the installing contractor isn't that stealing from a colleague?

Some pros who read this will says "alls fair in love and business".

But contractors refer to each other. Don't bite the hand that feeds you.
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Old 06-26-2009, 01:22 AM   #28
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The discussion here has gone way off from the original post.
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Old 06-26-2009, 08:05 AM   #29
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..It happens
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Old 06-26-2009, 10:35 AM   #30
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Quote:
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But contractors refer to each other. Don't bite the hand that feeds you.


Of course , your right

There are rules that some of us go /play by
I refer calls I can't possibly get to... & they refer to me when they can't get to them... They don't bad mouth me & I don't bad mouth them

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