the TXV might of had no SH adjusting stem and or the power element/cap tube itself was shot.to do it all in 30 minutes possible if he had a helper, but pump down, torch in the basement then do vacs out on the condenser

and if it was warrenty he has the hours OK'd by the factory to cover it why rush.it's not brain surgery for a seasoned tech,but it would take him 30 minutes just to get all his stuff out and back into the truck for sure....did somebody actually hear or smell a torch being used?

if it was just a power head flip he could pump down to 5psi and flip the HAT under pressure down on the evap section usually outside the air side.so no vac or nitro required....

reopens the LL and suction valves out on the condenser and your good to go.