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Old 01-02-2009, 02:06 PM   #16
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Boiler Charge


I found out about the gap in my foundation this morning.

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Old 01-02-2009, 02:15 PM   #17
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Your actions speak volumes as to your credibility and I can't buy what you say.

Try Hvac-Talk.com if you think i am hosing you. They are very objective. Ask your question in the residential section.


I am done.
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Old 01-02-2009, 06:36 PM   #18
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my nickle's worth, most normal people waking up to no heat on a holiday are going to spend anxious moments hoping to heck they can find anyone to come out to take care of the problem that day. You got lucky I figure and found someone, take a moment to reflect how you felt before you got someone to even answer the phone, now take that feeling and a check and pay the guy. You don't have to use his services in the future but he was worth every penny he charged to come out in middle of winter on a holiday.
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Old 01-02-2009, 07:10 PM   #19
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You have to pay the guy. IF he was wrong then you could have MADE him fix the problem/complained to his manager/have some reasonable basis to not pay/given his manager a chance to rectify the situation. Second guessing or getting another company involved is not fair. I always make damn sure the customer knows how much it is going to cost to come out after hours etc so I don't have to go thru that crap.

Last edited by yuri; 01-02-2009 at 07:14 PM.
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Old 01-02-2009, 09:59 PM   #20
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I agree with cody0405 somewhat.There should be a charge but maybe not full price. The company should get money for the expense of the call but should accept some responsibility for an incompetent service tech.
Now before you go flying off the handle it was not an stuck part or a broken part. Listen to what he said. He was using a wood stove in very cold weather. The thermostat was not calling. It does not take a very large opening to freeze the pipe when the water is not moving. His only problem was using the fireplace when it was so cold out. Most people do not know this. When I was a service manager we did a monthly news letter and one issue we explained how it was easier to freeze pipes by not running the boiler when the outside weather got very cold and windy. The tech said he did not have what he needed to fix the problem when in-fact he did, if he had troubleshot the problem properly.
I am not saying it cannot happen but in 32 years I have never seen a flow valve not open, not close yes! I would reduce the rate by 50% and call it a day.
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Old 01-02-2009, 10:45 PM   #21
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A flow check can stick closed.
But, I don't think I ever seen one less then 30 years old stick closed.
Most stick open, or leak through.

You got less then ideal service.

Write a POLITE letter to the first company, explaining that you would gladly pay the full bill. If indeed it had been the flow check that was bad as their tech said.

But, since another company found and thawed a frozen pipe, and everything is working, without having to change the flow check as their tech said was needed.
You feel a reduced charge of 60 or 70% is more appropriate.
And hope they will view this call as a learning experience for their tech.


Service was rendered to you.
It may not have been the best, but it was rendered. So some compensation is proper.
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Old 01-02-2009, 11:45 PM   #22
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I have to disagree with the valve not sticking closed. We have seen plenty around here and i don't do much hydronic work.

but I won't argue the point as field conditions and water quality vary around the country.

We also have a high rate of aquastat replacement too and they are scummed up from the water quality. Flow controls get scummed up too.

But the point is i think this guy stretched the truth and was looking for validation for not paying the first company. i think it is more likely the flow control broke loose or some such. He said he was running his fire place on a -20* day and that it had caused the room stat to remain satisfied. Based on my own fire place usage I could not say my fire place has ever been able to keep up on a -20* day. i t won't keep up at 15*.
I don't think i have ever seen any weather data that ever showed the continental US ever got that cold. I may be wrong and if there is it's a freak happenibg i have never heard reported.

Just to many things in the OPs post that are too suspicious to make me believe him.

Either way i would not want the guy's business.
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Old 01-03-2009, 05:29 AM   #23
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Takes either a big fireplace, or its in a small room with the stat, to keep up on a -20F day.

Back when Kerosene space heaters were real popular.
Calls like the OP's were very common here(we used to have real winters, 0 to -10).
You would fine a frozen pipe in a corner somewhere(where was always the hard part), because they had the space heater in the same room as the stat.

Now, once in a while, get called out, because someone turned a zone to 50F trying to save on heating bill, and it freezes some where.
Weather its in the basement, crawlspace, or even the area it heats, it does happen every so often.( I like these calls, thaw frozen pipe, collect money).

Although we're only hearing one side of the story.

There is no perfect tech.
There is no perfect customer.
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Old 01-03-2009, 09:53 AM   #24
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Quote:
Originally Posted by beenthere View Post
Takes either a big fireplace, or its in a small room with the stat, to keep up on a -20F day.

Back when Kerosene space heaters were real popular.
Calls like the OP's were very common here(we used to have real winters, 0 to -10).
You would fine a frozen pipe in a corner somewhere(where was always the hard part), because they had the space heater in the same room as the stat.

Now, once in a while, get called out, because someone turned a zone to 50F trying to save on heating bill, and it freezes some where.
Weather its in the basement, crawlspace, or even the area it heats, it does happen every so often.( I like these calls, thaw frozen pipe, collect money).

Although we're only hearing one side of the story.

There is no perfect tech.
There is no perfect customer.
Been you are almost as old as me! Whatta ya doin going in crawls?

You're gonna cramp up and not be able to get out again! Better start carrying a medical alert transponder
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Old 01-03-2009, 10:57 AM   #25
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LOL...

Haven been "stuck" in one for a while. But come close every so often(I eat too much).

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