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Old 07-18-2007, 08:27 PM   #1
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I Think I Killed It...


Hi everyone!
WARNING: I feel like the idiot of the year, so please be gentle...

At the end of June we bought our first house, and with it my first lawnmower (though not his)... Eager to cut my unruly yard after all the rain we've been getting down here in Houston, I went out a few hours ago, put gas in it, and went to town - well... about 1/3 of the way through the front yard, it just stops. I ask my RibDonor what could have caused it and he asked "did you put the oil in it?" I hadn't. I had no clue it needed it! He was concerned about the oil getting messed up by it being on it's side when we were bringing it home from the store, so I thought it had some. And I didn't even notice the bottle of oil in the owner's manual packet - yes it was heavy, but I just thought it was some of the attachment stuff since it's a mulcher-bagger-discharger. (He's not feeling well today, otherwise he woulda been out there to prevent this catastrophe.)

So my question is, now that the cord won't pull (even thought I added the oil immediately after it stopped), how badly did I screw up? Is this "we have to buy a new mower" bad, "we can get it fixed" bad, or "we can simply ____ and it will be okay" bad?

It's a Craftsman Mower with a Br&Str Engine.

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Old 07-18-2007, 11:08 PM   #2
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I Think I Killed It...


Is this a new mower? I assume yes. then, since it's sears, it's still under warranty, so maybe you can return it for exchange or fix. I wouldn't mention anything about not putting oil in it though. It's up to you.

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Old 07-19-2007, 01:28 AM   #3
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I Think I Killed It...


It sounds like the piston and all the muckings are seized... and my experience with Sears is that they are great for returns and warranty... a friend who used to work in the paints department said they even took care of a customer who returned wall paper because she said the pattern was upside down when she put it up!
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Old 07-19-2007, 10:42 AM   #4
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I Think I Killed It...


Put the oil in before you bring it back!!!!!!!!!!!!!
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Old 07-19-2007, 12:42 PM   #5
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I Think I Killed It...


While I don't share everyone else's enthusiasm for making a false claim, I would recommend contacting a lawnmower motor repair shop and see what their take is on the situation. It's pretty certain you seized the engine... just gotta figure out what it'll cost to bring it back to life.

Kinda reminds me of the story of the guy that brought back the 4-wheeler with a cracked engine casing. When asked if he ran the vehicle under water, the owner vehemently denied doing that. The service techs later found a minnow in the air filter compartment.

Let your conscience be your guide.

Last edited by SecretSquirrel; 07-19-2007 at 12:43 PM. Reason: spelling
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Old 07-19-2007, 01:06 PM   #6
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I Think I Killed It...


the cost to bring it back to life probably about the same as buying a new one... then even it does bring back to life, it probably be only half life or 1/4 life as some damage probably inside permanent....
but I agree, it doesn't hurt to call a lawn mower repair shop and tell them the situation and ask if it is worth to fix it....

but return back to sears... if you tell them the truth... they may exchange you with a new one because this can be considered an accident caused by human error... big store may be willing to cover such accident.... and there is no need to not telling the truth....

I have to say though... this is rather unusual.... if you can assume there is no gas in the tank... why would you assume there is lubricating oil....
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Old 07-19-2007, 02:31 PM   #7
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Just to be clear, I wouldn't recommend making a false claim, just bring it back and tell them what happened. Worse case scenario, they'll ask for a fee to repair it and you can make the call to repair or not, and best case they will replace.

Given the business models of the larger chain stores, many of them will accept these back even if it's consumer error.

I know, one can always argue that these are the reasons why prices are being driven up, the whole "tragedy of the commons" scenario but what heck...
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Old 07-19-2007, 02:43 PM   #8
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^^^ you guys must have never had a Sears card, huh?^^^^


lol
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Old 07-19-2007, 02:52 PM   #9
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I Think I Killed It...


Quote:
Originally Posted by Jeekinz View Post
^^^ you guys must have never had a Sears card, huh?^^^^


lol

I still have one... But I'm in Canada, maybe that's why I don't get the joke...
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Old 07-19-2007, 03:47 PM   #10
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I Think I Killed It...


ok... goto Sears ... don't ask your husband to go with you... they don't forgive men to make a mistake like that.... but as a woman who appears know nothing above machine/engine... they may end up laugh out loud and sympathic to a lady need to handle the mowing job and try to help you out the best... Also try to make yourself as attractive as possible, who knows it may be a male receptionist... and who say appearance doesn't help....

if this doesn't work... well... at least you give your best shot...

Last edited by KUIPORNG; 07-19-2007 at 03:51 PM.
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Old 07-19-2007, 03:55 PM   #11
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Tell them what happened in real general terms. "It stopped working."
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Old 07-19-2007, 04:45 PM   #12
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Thanks everyone! I'm on my way to somewhere (either Sears or a shop) right now to take care of it...

Quote:
Originally Posted by KUI****G View Post
if you can assume there is no gas in the tank... why would you assume there is lubricating oil....
Honestly - I have no clue... Other than my husband being concerned about the oil in the engine as we were taking it home - he was concerned about the mower being laid on it's side for the 40 min drive possibly messing something up - honestly it was just a VERY dumb mistake. It just never occured to me that it was only a bit of oil, not an engine full. And to make matters worse - I'm the stickler around here for reading the instruction manuals... and it was written right there in plain english (and espaņol) to add both gas and oil!!!!! I must reiterate how much this applies to me right now!

But thanks again for all of your suggestions...
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Old 07-19-2007, 05:51 PM   #13
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I Think I Killed It...


I just re-read your post... Rib Donor!!! HA, I just got it... I must be slow...

But I forgot to relay my experience with my Craftsman mower... my wife is a lefty so it's awkward for her to start the mower and about 1.5 year after we had the mower, the cord snapped back and the handle broke. The cord wound itself fully into the enginer compartment so we called Sears Home Service. The fellow came out, replaced the part and after speaking to my wife, felt sympathy and wrote it up as a warranty repair... It may be because she was the one hangling it or the fact he felt sorry that there's 1/3 acre getting over grown, but either way, great service.
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Old 07-19-2007, 07:16 PM   #14
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I Think I Killed It...


I bought a new Sears mower several years ago and the salesman did mention that there was no oil in the engine and a quart of oil was in the bagger assembly. I did check it before firing it up. I think its poor packaging on Sears part as I could see a lot of people missing it. But I think ya need a new mower...

Aint worth fixin.. But if you buy the same model again, save the first one for parts! Wheels, deck, pull cord etc.
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Old 07-19-2007, 09:00 PM   #15
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I Think I Killed It...


For the record, my input above, does not suggest lying to Sears reps.

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