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Old 11-02-2007, 10:39 PM   #16
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Replacement Windows-Storm Windows


Amber

Have you worked at the manufacturer that supplies the vinyl windows for HD.Do you know the different balances that are used in the various replacement windows,and have you ever tried to serviced them?
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Now working as a contractor I can also say that I do not like the HD's
Now why is that?

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Old 11-04-2007, 08:47 PM   #17
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Hey PKHI, thanks for letting me know that the windows I just bought for my house are ugly!

Did you think I just blindly drove to Home Depot and bought these windows? I don't think so. I have had two replacement window salesmen in my house within the last month and have also been to two showrooms along with Home Depot, Lowes, and Menards. The 9500 series American Craftsman (formerly Silver Line windows) had a nice outside appearance, had the smoothest up and down slide action and also come with a Lifetime Warranty on the mechanical operation and glass seal. Therefore if this Spiral Balance you speak of rusts stuck I am covered.

For my modest ranch home and for the price these windows are a 500% upgrade from the original windows in my house.
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Old 11-05-2007, 05:02 PM   #18
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Originally Posted by simon View Post
Hey PKHI, thanks for letting me know that the windows I just bought for my house are ugly!

Did you think I just blindly drove to Home Depot and bought these windows? I don't think so. I have had two replacement window salesmen in my house within the last month and have also been to two showrooms along with Home Depot, Lowes, and Menards. The 9500 series American Craftsman (formerly Silver Line windows) had a nice outside appearance, had the smoothest up and down slide action and also come with a Lifetime Warranty on the mechanical operation and glass seal. Therefore if this Spiral Balance you speak of rusts stuck I am covered.

For my modest ranch home and for the price these windows are a 500% upgrade from the original windows in my house.
Your welcome I do what I can. Its not really an issue of price to me, there ARE better windows that fall into that exact same price point or lower.

What I don't get is the whole mentality homeowners have of "Its ok that I am buying junk because it has a warranty" Who wants to go through the hassle of dealing with the company 5 years down the road when things start to fail. Make sure you also read the fine print to see that the warranty does not cover the labor to install the new hardware or glass. Also who's to say that product will even be around in 5 years. The american craftsman window has already seen numerous drastic design changes within the last 5 years alone.

People do not understand this, and that is why on several occations while out on estimates I have had to kindly tell some homeowners that we are not the window contractor that they are looking for.
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Old 11-05-2007, 05:21 PM   #19
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Yes I did work for Jeld-Wen windows that provides product for not just HD, but also independant dealers such as I am now. I have also serviced the product personally and have purchased it for the last few years after leaving the company. Jeld-Wen builds a good product and they have been building a good product for years before they got into the HD market. They run all of the windows down the same line, the only difference is the fact that they offer HD less options and longer lead times then the dealers. Jeld-Wen is one of the largest window and door manufacturers in the world. They are not in the business to build crap. They are in the business to make money and increase brand name recognition...this is why they took on the HD business in the first place. By the way....don't they sell Maytag in HD? Is that crap also?
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Old 11-05-2007, 05:30 PM   #20
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Oh, and why do I not like HD? They employ ignorant salespeople that do not explain or represent the product well. As a service provider for this particular manufacturer I end up on alot of calls for problems produced not by the product itself, but by problems produced due to lack of information, and/or incorrect installations which HD would rather pass along to the manufacturer then deal with themselves since it was their customer in the first place. They waste alot of money for the manufacturers of the products that they sell. On second thought I guess I should sing their praises since they provice a study income.
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Old 11-05-2007, 06:29 PM   #21
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They employ ignorant salespeople that do not explain or represent the product well. As a service provider for this particular manufacturer I end up on alot of calls for problems produced not by the product itself, but by problems produced due to lack of information, and/or incorrect installations which HD would rather pass along to the manufacturer then deal with themselves since it was their customer in the first place.

You hit that nail on the head!
This is the reason there are so many unhappy customers there,and makes me want to stay clear of all their products.
I haven't looked closely at their complete list of suppliers,but I don't think I've seen the Jeld-Wen windows on their shelves locally.
They may very well be a good product,but with the HD attachment,they lose their appeal.
Maybe it's all part of the Big Box bashing frenzy,but after their latest news coverage(check link below),I,as a supplier would probably pull my product off their shelves.
http://www.knbc.com/homedepotinvestigation/index.html
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Old 11-05-2007, 07:11 PM   #22
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I would almost agree with you, but it's a double edged sword almost. Suppliers do not make any $$$ on HD with the large discounts based on volume (at least from my experience), but the brand name recognition that they get from the box stores is almost a marketing must. I am sure that most suppliers like Jeld-Wen manufacturer alot more then what they offer at HD. Having their name out there has allowed them grow in other areas besides HD. I cannot imagine what they are spending on the back end in warranty costs to people like though. It has to staggering.
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Old 11-06-2007, 05:11 PM   #23
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Last windows I bought were gerkin single hung replacement windows, they sure look good, werent expensive and have held up well. I passed on the local Menards stuff because I have heard of people buying doors and windows there and they fall apart before they get home. I do have one Menards exterior door and the bottom sweep fell off after less than 10 years of LIGHT duty!!Just fell apart. I buy from our old standby lumber yard thats been there for 50 plus years. Like I say,price waas about the same and worlds of quality issues better!!
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Old 11-06-2007, 05:41 PM   #24
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FWIW: American Craftsman Windows was bought by Anderson. It is now an Anderson Window Company. They are the "economical" level window for Anderson. Same windows as the Anderson "Silver Line" series.

If you get a brochure from HD American Craftsman Windows, it says it on them (the brochures) now.
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Old 11-10-2007, 03:00 AM   #25
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I concur with Atlantic. American Craftsman windows are now owned by Anderson. I have them and I dont find them ugly at all,in fact we get alot of compliments.My oldest ones are six years old and no problems yet. They seem to be a well made window to me,but time will tell.And yeah,the price was right.Is it possible that some folks just have a HO for HD?
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Old 11-15-2007, 02:11 PM   #26
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Well, my windows have arrived but as I am looking at my old windows, I have a question. The exterior aluminum wrapping extends along the bottom of the window frame all the way to the interior stop. So in this way the old sashes actually seat up against this aluminum. Should I install the new replacements on top of this aluminum or should I remove this and seat them against the wood frame?
Thanks!
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Old 11-15-2007, 02:59 PM   #27
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Simon said:
"should I remove this and seat them against the wood frame?"

I would leave the aluminum alone if it was in good shape. All the way to the interior stops? Did it wrap around the exterior stops and the parting strip and continue in to the interior stops? An odd setup.
Are you sure the aluminum you're seeing isn't an insert between the stops? If it is, remove it.
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Old 11-17-2007, 06:18 PM   #28
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The aluminum went underneath the exterior stop. There was no actual parting strip as the sashes moved in an aluminum track. I left the aluminum as it was in good shape. So far so good I got three windows in today.

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