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Old 02-10-2009, 12:13 PM   #151
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I'm in Middle Tennessee and have just had Granite Transformations of Nashville do my counter top, under mount sink with required plumbing and now they're doing a tumbled stone back splash. I looked online for reviews before I called them to come out and really didn't have much luck finding anything. That is why I'm posting this review. Everyone we have dealt with from the salesperson, the installer, the plumber and now the tile man have been WONDERFUL! I can't say enough about the customer service and the quality of the work they have done. Everyone has been very prompt and very professional. My favorite thing is having granite, but not having the maintenance issues!! I am extremely pleased with my new kitchen!! I can't say much about the cost per sq. foot because I have no idea how many sq. feet of counter top I have. I had one other bid on a solid surface counter top and GT was only about $200 higher than that bid.

p.s. I am not affiliated with Granite Transformations in any way whatsoever. I'm just a very happy customer!!

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Old 02-10-2009, 02:56 PM   #152
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GT Salesperson

Last edited by JanMoneyLady; 02-11-2009 at 07:37 PM. Reason: Arguements not worth it
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Old 02-10-2009, 03:51 PM   #153
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Well after reading this thread GT is not for me
Sounds good, but at the same cost I'll use another product
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Old 02-10-2009, 04:21 PM   #154
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Quote:
Originally Posted by El Toro View Post
Im new to this forum so i just wanted to take a 2nd to say hello. just bought a condo back in april. im a DIY'er so im looking forward to a lot of helpful advice from this site!

Has anyone had any experience with Granite Transformations? the product they sell is 95% granite mixed w/ a polymer that is formed into 1/4 inch thick slabs. these are then installed directly over top of your existing counter tops. no demolition. has anyone used this company before or know someone who has? I tried searching online for consumer reviews but was unable to find anything.

thanks in advance for any help you may give!
We had them out to our home. The granite does not look like real granite (we have it in our kitchen, we were looking to have it in our bathrooms). The cost is very high -- you can get slab granite for same price, or even less. They charged $250 for a Kohler white porceline undermount sink, too, and I can get them for $69 on line, or another granite company said they'd charge me $95 for the same sink. Overall, I think Granite Transformations is over priced and I was not impressed with the product.
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Old 02-11-2009, 05:59 PM   #155
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GT Salesperson

Last edited by JanMoneyLady; 02-11-2009 at 07:36 PM. Reason: Too much arguement to be worth it taken out of context
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Old 02-11-2009, 07:00 PM   #156
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Jan,
I'd think twice before starting to call by previous clients liars and deadbeat customers. This is a no win situtation for your company.

Jason was quite specific that the granite transformation installer drilled the holes off center. Most undermounts don't have drop decks for faucet mounting, most have the faucet holes drilled in the countertop deck. I wouldn't call Jason a liar until you have some proof to back it up , better to ask for a picture like I did.

Customers sometimes will pay part of their balance as a good faith gesture when there is an issue not yet resolved.

I'd like to hear Jason's side of this story and see some pictures. As it is, by bringing it up again, you did two things. First you verified that Jason is a real customer, an unhappy customer with issues that your company failed to correct. Secondly, you showed potential customers how they will be treated should they dare to post a complaint about granite transformations.

You guys run roughshod over unhappy customers and former francise owners it seems. Every company makes mistakes, good companies use them as a chance to show how they resolve complaints.
Make the guy a new top with the faucet centered properly and he might pay his balance. If not, you would then have clean hands for a court case.

On the Radon emanation, I corrected elpic already. Again you dredge up things that are best left alone if you look at this from the best interest of your company

"
results are either Non Detect or very low,"

In this case, you seem to be stating that there was no lab report at .4 pCi/L but there was one there, I copied the page if you need to see it. By denying the obvious, the easily proven, you are painting a very unflattering picture of your corporate culture. Had I sold a product that was found to be producing high radon emanation like this one color, I would embrace it. I would issue a recall for the product, test homes where the product was installed, then make new tops where needed. That would show integrity. At the very least, I would remove that particular color from inventory until the source of the Radon was found in your mix and the problem corrected.

Outdoor air Radon average is around .4 pCi/L, so that one granite transformation product will double the risk from Radon even in low Radon areas. In high Radon areas, most people are trying to remove the Radon from their homes but your one product is pumping it back in! This is not a good thing.
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Old 02-11-2009, 08:44 PM   #157
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One reason edit time should be restricted to 5 minutes
Everyone should have seen the post(s)
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Old 02-12-2009, 09:27 AM   #158
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Quote:
...They charged $250 for a Kohler white porceline undermount sink, too, and I can get them for $69 on line, or another granite company said they'd charge me $95 for the same sink.
The way around that is to find out what model of sinks they have and you like then purchase your own where ever you choose. Notify GT of your choice before the counter is constructed and they will use their template which they have for many common sinks. By using the one they already have you will not have to pay their price for the sink, or the price of making the template. Sometimes you have to think outside the box...

You certainly cannot fault them for marking up products that are not theirs. The same holds true for virtually all contractors you may deal with; MOST apply a markup to the items purchased for the project.
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Old 03-04-2009, 12:19 AM   #159
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My mom's neighbor did and they love the product. I hit your link when I went online to find their website. I'm getting my showers resurfaced - if the price is right.
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Old 03-08-2009, 05:17 PM   #160
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I was googling "granite transformations" to try to find out more and I found this thread. I wanted to post to see if anyone else had noticed that all the people who sing GT's praises only post about GT? If someone says they had a bad experience with GT in Miami, a new poster signs up that day to say that GT in Miami is the best?

I searched on the city-data forum and there was a post saying GT was great by someone who obviously works for GT. So basically they troll the internet and work their own PR through the guise of being happy customers. Good business plan, I guess, but I won't be buying their BS. I haven't heard from any real people who have this product.
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Old 03-09-2009, 06:09 PM   #161
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Last week a salesperson, from the Dallas area office, came out and gave me a quote. Overall it looked good and I accepted their offer, knowing I had time to back out since I will not be doing anything before fall.

After the sales person left I noticed that no where on the paper work was there any pricing for per sq. ft. I called the sales person and told him I needed in writing what the price is per sq. ft. of just the countertops (not counting sind, plumbing etc.), plus a full itemization of all the work to be done. The paperwork said I had 51 sq. ft.

I received a hand written itemization showing 72 sq. ft. at $46 plus the itemization of the other items. I immediately called him and he said no I had 72 sf. I told him to pull the paperwork and check it out and make the correction to the itemization.

I received another hand written itemization the following day. This time he shows 51 sf at $46, plus 50 linear ft. of edging at $20 sf. The additional items on the list changed but the bottom dollar remained the same. Now I am getting hot and know he has built something into this he does not want me to knw. So again I call the guy and he has this huge excuse why the first one was different from the second one, yada yada. I tell him I don't have a very good feeling about this. So I tell him I need the price per sf for countertops and edging per printed GF internal literature.

I then received a typed itemization showing exactly what was on the 2nd one. I called him and left him word that this will not work, I want and expect printed internal information from GF showing what they charge per sf. I have not heard back yet.

I feel stupid I let him get out the door without him supplying all this info, but I was tired and it was late. Now that I am demanding it, I feel like this yoyo is trying to pull the wool over my eyes.

I like the product, but I am not sure I want to deal with someone I think is being dishonest with me. Does anyone know what this stuff goes for in the Dallas area? Please help!
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Old 03-09-2009, 07:17 PM   #162
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currentsol, IMHO, if you are already having problems with this salesman/company being dishonest with you, run like hell. At this point in the game, you are seeing his best behavior. Imagine what it will be like if and when you have a problem during and after installation, when he already has your money. I wouldn't do business with a man who is dishonest, there are plenty of honest business people out there that would love to help you.
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Old 03-09-2009, 08:54 PM   #163
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You are right. I have since cancelled the contract, but I did as a result of my probing get their pricing list. I also advised them that all this detailed info should be put on their initial quote. Thanks for you advice, well heeded.
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Old 03-29-2009, 01:53 PM   #164
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Quote:
Originally Posted by El Toro View Post
Im new to this forum so i just wanted to take a 2nd to say hello. just bought a condo back in april. im a DIY'er so im looking forward to a lot of helpful advice from this site!

Has anyone had any experience with Granite Transformations? the product they sell is 95% granite mixed w/ a polymer that is formed into 1/4 inch thick slabs. these are then installed directly over top of your existing counter tops. no demolition. has anyone used this company before or know someone who has? I tried searching online for consumer reviews but was unable to find anything.

thanks in advance for any help you may give!
I dealt with granite transformations in Miami. They redid my kitchen. I don't know where to begin....post instalation they were very responsive. We inadvertently chose a sink that was going to be too big to be installed in our new cabinets. We tried to bring this to their attention for almost three weeks to no avail. When the "installers" showed up the first time they had a counter top with the hole for the sink cut in the wrong place. Instead of listening to us regarding the size of the sink they simply proceeded to go back to the factory and cut another top and butchered my new cabinets to make the sink fit. I would say that the work done to accommodate the sink looked like it was done by monkeys with hatchets but that would be demeaning to monkeys. The back splash while beautiful was cut so poorly that when it was forced into place it pushed my new cabinets out of square. When they had finished the job there were gouges in the island counter top that fwere eventually fixed and the "seam" that we were told would exist looks more like canal with one side higher than the other. In addition the "plumber" that they sent to install the faucet did such a poor job that he practically ran out the door before we could turn the water on. It took us another week to get "installers" to return and finish the toekicks for the cabinets.

The material itself is beautiful and durable, when our friends see it they always comment on how nice it looks, they don't see it everyday...perhaps things have changed in the last year, I would recommend their product but not their busness practices.
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Old 03-31-2009, 09:48 AM   #165
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I had a GT salesman measure for my kitchen last year and he didn't give me any paperwork. He just wrote the price on his business card which was over $6,000.00 I was shocked because I thought it would be cheaper than granite. Should I really be leary because he didn't give me a written estimate?

Everything I have read about granite which I really wanted talks about the problems you can have. Even Consumer Reports doesn't really recommend them.

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