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Old 12-27-2009, 05:24 PM   #16
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Not true

If you paid for a professional install you should get your money back. I have had counter tops professionally installed several times and have watched them measured and then installed. The fabricator should have come out and taken a "mold" of you wall using either wood or cardboard. They scribe the material against the wall. If they know what they are doing you should get a nice tight fight with a perfectly even lip. Anything else and the guy is taking you for a ride.


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Old 01-03-2010, 05:55 PM   #17
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Update on the countertops. I had a cabinet maker who also installs countertops to come in and take off the countertops to see if the cabinets were installed correctly. They were not because my counters are different heights (36'', 36 1/2", and 37"). Also part of the problem with the overhang is that the corner cabinet was installed about 1/2" from the wall. The leg of the stove next to the 37" cabinet was not screwed into the stove. The stove was just sitting on the leg. I am contacting the big box store to ask to have the cabinets and countertops removed and to give my money back.
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Old 01-04-2010, 05:17 PM   #18
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Get ready for a big headache! Hopefully they will see the crappy work and try and work with you. Don't give in and keep going up the ladder explaining your situation and how unhappy you are with them.
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Old 01-04-2010, 07:02 PM   #19
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Did the guys who put them in use randomly sized shims for no reason, or are your floors that much out of level?

If there's nothing wrong with the cabinets then why should the store take them back? I strongly suspect that when you bought the cabinets the fine print says you own them. If they're defective in manufacture, then the store will make the factory send proper replacements (done that too many times). If the store made a mistake in ordering, then they'll take them back and either get you the right thing or give you a refund (done that one too).

When we built our bathroom it was a running joke. 100% of everything that was special ordered came in wrong and had to be taken back. Except the Corian vanity. For as much as it cost I got two followup calls to verify the dimensions before they sent the order out.
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Old 01-05-2010, 12:36 AM   #20
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The method I use to confirm the margins is to precut several countertop slabs and place them on the installed bases. This will tell you how the finished counter will line up to the face of the cabinets. Adjust the slabs to a proper fit and mark the slabs accordingly. sometimes a deeper slab is required. Sometimes the end of a slab needs to be set at an angle other than 90 degrees. And as mentioned above, include 'ears' on the wall side of the countertop to pull the countertop away from the wall a bit is a typical feature. They can always be belt sanded off and makes the fitting easier. Usually the backsplash treatment will conceal the ears anyways. It is a good habit to ask the Home owner about how they intend to backsplash. A typical laminate backsplash will allow 1/2 inch to be hidden quite easily. The ears are used to conceal the end gaps.


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