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Old 05-06-2012, 06:12 PM   #1
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To change patio door or not


We just installed a new sliding patio door. We are not satisfied with it because the opening is only 30 inches.
Is it unreasonable to ask the company we ordered it from to exchange for a larger door. Has anyone else had a similar experience?

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Old 05-06-2012, 06:30 PM   #2
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To change patio door or not


Quote:
Originally Posted by Shurl
We just installed a new sliding patio door. We are not satisfied with it because the opening is only 30 inches.
Is it unreasonable to ask the company we ordered it from to exchange for a larger door. Has anyone else had a similar experience?
You can. You.will have to pay for them to remove it....install a new.header....a new door.and to install the new door.

Is it the door and size you picked?

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Old 05-06-2012, 06:33 PM   #3
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To change patio door or not


If you picked it and approved it, I dont think that they are going to simply exchange it.

If that were the situation with an install that we did (ordered/approved by the Home Owner), there would be a charge for the new door, the new opening alteration work, and the labor (+ old door disposal).
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Old 05-06-2012, 07:19 PM   #4
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The "old" door is only a week old that we want to replace with a new more expensive one.
Car dealers allow people to exchange a car they are not satisfied with within 30 days. You are able to exchange a mattress if you are not satisfied.
The "old"door is resale able. Installation costs are separate and paid by us both times.
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Old 05-06-2012, 07:32 PM   #5
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To change patio door or not


Good luck with that idea.
Totaly differant thing in this case.
They delivered and installed exactly what you asked for and had to pay an installer to install it.
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Old 05-06-2012, 07:56 PM   #6
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To change patio door or not


That door is yours enjoy it. Are you unsatisfied because you cant move furniture through it?
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Old 05-06-2012, 08:16 PM   #7
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Yes We were hoping to remove the old door which is 36 inches wide. The wall space is limited. Removing the old door would increase wall space. We also have to find wall space for a source of heat, eg. fireplace.
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Old 05-07-2012, 06:58 PM   #8
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Quote:
Originally Posted by Shurl View Post
The "old" door is only a week old that we want to replace with a new more expensive one.
Car dealers allow people to exchange a car they are not satisfied with within 30 days. You are able to exchange a mattress if you are not satisfied.
The "old"door is resale able. Installation costs are separate and paid by us both times.
Interesting analogy (and some very "hopeful" thinking)..... but that's not how things work in the contracting sector.

I have no idea who, what company, or possibly what store did your install.
However, contractors and installers are generally small operations, not "car dealerships", or "bed mattress sellers" (let alone national retail chains, backed by investors & banks, and raking in millions of dollars around the country, and can offer wide-range return & exchange policies). Also, do a web search on new car and new mattress retail "mark-ups" = no where near the same %.
While your at it, try selling a "previously installed door" for retail cost (good luck with that).

My honest advice is: Don't insult your installer with that logic. If you need help changing your original choice, ask them for help, but (Seriously), don't expect any contractor, or installer to work, or provide new materials, or new doors for free (simply because you changed your mind). Its not about an ego trip, its about running a business and not LOSING money over something, that is due to someone else's indecisiveness.

Thanks for the chuckle. Best I've had in a while....

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