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Old 04-03-2011, 07:26 AM   #61
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Are they good Shenandoah Cabinets good quality?


We are considering Shenandoah cabinets for an upcoming kitchen renovation. The latest posts/opinions we see here are about a year old. Is there anyone out there that has worked with the cabinets and with Lowes since then, that may have an opinion about the quality, service, delivery, return, anything????

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Old 04-03-2011, 01:13 PM   #62
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Are they good Shenandoah Cabinets good quality?


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Originally Posted by PatandJim View Post
We are considering Shenandoah cabinets for an upcoming kitchen renovation. The latest posts/opinions we see here are about a year old. Is there anyone out there that has worked with the cabinets and with Lowes since then, that may have an opinion about the quality, service, delivery, return, anything????
I wouldn't have any apron's stores contractors do the work on anything.
Buy the cabinets anywhere you want, but hire you're own contractor.
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Old 04-03-2011, 03:46 PM   #63
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Are they good Shenandoah Cabinets good quality?


Better yet, do the install yourself and save all that $$$!!!

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Old 04-03-2011, 08:41 PM   #64
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Are they good Shenandoah Cabinets good quality?


We do have our own contractor that will install these. I just don't want 'lousy' quality. I will definitely make sure about a return policy if we decide to go with this company. We got a price quote from Lowes, that we were told has a 30 day limit. Time to compare.
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Old 04-03-2011, 11:35 PM   #65
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Are they good Shenandoah Cabinets good quality?


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Originally Posted by PatandJim View Post
We do have our own contractor that will install these. I just don't want 'lousy' quality. I will definitely make sure about a return policy if we decide to go with this company. We got a price quote from Lowes, that we were told has a 30 day limit. Time to compare.
I've been putting in kitchen cabinets for 25 years. Rarely have I had an issue with a cabinet company and only once had to return an entire kitchen(due to finish problems).
It wasn't Shenandoah.
Stay away from particle board carcasses and you'll be fine.
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Old 10-04-2011, 10:46 AM   #66
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Are they good Shenandoah Cabinets good quality?


I bought some Shenandoah cabinets back in January from Lowes in Budd Lake, NJ (last install back in 2007 was great -- both cabinets/install), but this is 2011.

Night and day from 2007 when I lived in PA.

Quality is now horrible -- tremendous variations in staining (horrible shade contrast on kitchen cabinets). Ordered a vanity and wall cabinet for bath at same time and vanity front was bowed really bad and the wall cabinet doors were screwed on crooked.

Had Shenandoah ship 7 replacement doors and 1/2 of them were just as bad as the originals... Quality I would expect from a Surplus store on Ikea -- not for a mid grade kitchen cabinet replacement.

Installer was horrible -- banged out in a day and had to come back 3 times -- didn't predrill anything (cracked the valance 2 times), forgot to install scribe molding and drew lines on my freshly painted walls.

I understand Lowes uses subcontractors -- this one's workmanship was not even mediocre (too busy trying to bang out the job to focus on doing a good job).

The quality of Shenandoah has gone way down -- never again and Lowes choice of subcontractors here at Budd Lake NJ is not up to snuff.

All I can say never again to either Shenandoah and better screening of contractors is definitely in order.
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Old 10-04-2011, 12:36 PM   #67
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Are they good Shenandoah Cabinets good quality?


You should never use contractors from a big box store.
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Old 01-08-2012, 10:02 PM   #68
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Are they good Shenandoah Cabinets good quality?


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Originally Posted by musicman27pa View Post
I bought some Shenandoah cabinets back in January from Lowes in Budd Lake, NJ (last install back in 2007 was great -- both cabinets/install), but this is 2011.

Night and day from 2007 when I lived in PA.

Quality is now horrible -- tremendous variations in staining (horrible shade contrast on kitchen cabinets). Ordered a vanity and wall cabinet for bath at same time and vanity front was bowed really bad and the wall cabinet doors were screwed on crooked.

Had Shenandoah ship 7 replacement doors and 1/2 of them were just as bad as the originals... Quality I would expect from a Surplus store on Ikea -- not for a mid grade kitchen cabinet replacement.

Installer was horrible -- banged out in a day and had to come back 3 times -- didn't predrill anything (cracked the valance 2 times), forgot to install scribe molding and drew lines on my freshly painted walls.

I understand Lowes uses subcontractors -- this one's workmanship was not even mediocre (too busy trying to bang out the job to focus on doing a good job).

The quality of Shenandoah has gone way down -- never again and Lowes choice of subcontractors here at Budd Lake NJ is not up to snuff.

All I can say never again to either Shenandoah and better screening of contractors is definitely in order.

Installed the solid oak cabinets Nov 2011 and had to replace 8 drawer faces due to rough edges. Service rep was very responsive to the request, BUT after the deliver is not when i want them to perform their quality checks. During the installation we found one cabinet they tried to repair and did a poor job, unfortunately we didn't find the issue until after we completed the initial inspection. If you do purchase, check everything closely after delivery. Then today the spice rack drawer fell apart since they used short wood screws. And as was mentioned by Budd Lake, the staining is inconsistent. Also wE ordered 19" cabinets and the drawers are only 14.5" deep so we have all that wasted spaced. Don't think they will hold up for the 20 years we had our old cabinets. Overall disappointed with the quality of the workmanship.
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Old 01-10-2012, 06:50 PM   #69
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Are they good Shenandoah Cabinets good quality?


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You should never use contractors from a big box store.
That's a generalization. I've installed for a big box store for 14yrs as a side business to my regular contracts and the customers love my work, my attention to detail, and my dependability. I know two or three other guys who also install for the same company store who I would hire. Admittedly they go thru a number of duds to find the gems, but you could say that about any contractor.
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Old 05-04-2012, 11:28 AM   #70
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Are they good Shenandoah Cabinets good quality?


My wife just had to have a new kitchen so we went to Lowes and bought Shenandoah Cabinets in 2009. Needless to say i wish they had them back doors are falling off screws will not stay tight. Called Lowes over a month ago and had two people show up and said they will take care of it because there is a life time warranty on them. Well that was the last we have heard.
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Old 05-04-2012, 11:35 AM   #71
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Are they good Shenandoah Cabinets good quality?


We bought new shenandoah cabinets from lowes in 2009 and the doors are falling off them and the ones that are loose the screws will not stay tight. Called lowes over amonth ago and they came down and looked at them and said they were going to take care of it and have not heard a word from them since.
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Old 05-04-2012, 06:42 PM   #72
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Are they good Shenandoah Cabinets good quality?


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We bought new shenandoah cabinets from lowes in 2009 and the doors are falling off them and the ones that are loose the screws will not stay tight. Called lowes over amonth ago and they came down and looked at them and said they were going to take care of it and have not heard a word from them since.
I installed red birch cabinets that the customer had bought from a kitchen shop. After a while, the doors were falling off because of the birch was too soft and the screw guage too small. I replaced all the screws and they've been fine. If you keep calling the lowes manager, they will respond. I know my local home depot store is very responsive to complaints
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Old 03-01-2013, 05:21 PM   #73
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Are they good Shenandoah Cabinets good quality?


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I work with clients in kitchen design and total kitchen remodel. Whenever possible, we try to avoid Shenandoah AKA American Woodmark (Same stuff, one name at Lowe's one name at Home Depot). We also avoid "custom shops" because there are two types of custom 1) Custom where clowns throw stuff together in their garage and are cheap but people fall for the custome line or 2) Really, really expensive and are not any more special than most higher end semi-custom cabinets.

Shenandoah is made cheaply, usually falls apart by the time we open boxes. They are good about replacing screwed up doors, but I'd rather not have to deal with all the replacements.

JD Power ranks them DEAD LAST in their consumer ratings for good reason. Typically, I try to lead my clients to either Kraftmaid or Armstrong, both of which are much, much higher quality than Shenandoah and American woodmark. Kraftmaid usually ranks tops in consumer opinion and is only a little but more expensive than Shen. I'd assume by stock over Shen because at least there is a big price difference to explain the lack of quality/shoddy finish.

Unfortunately, I had a number of clients cash in when they do ridiculous sales offering 20% off or more, which I assume they have to do because they do not sell otherwise. Why pay almost the same when you can get much bette product? Go with Kraftmaid at HD or Lowes, but always buy when there is a promo going on whish is at least once a month. For a slightly cheaper option hookup with Armstrong, which doesnt have the options but is good to deal with (wont find at HD or Lowes).
So, just to correct one of the many incorrect statements JD Power rates Woodmark cabinets second with a score of 767 (Ikea is #1 at 776) with an industry average of 756.
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Old 04-07-2013, 08:35 PM   #74
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Are they good Shenandoah Cabinets good quality?


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How thick are the cabinets?
What material are they made of?
Do they feel solid?
What type of joints are used?
Is there a warranty?
Are the sides made of cabinet quality wood or other?
...don't forget the quality of the hardware; especially the hinges. Inspect the quality of the hinges and the way in which they are attached. Open and close the cabinet doors. If they are glass-front, do they close silently without too much vibration? Do the drawers have soft-close glides?

Without disclosing a personal preference... .. are the wood joints finger-joints or dove-tails? (Google it...) ( By the way...the former occasionally indicating recycled scrap if you note changes in wood-tone). Feel it out. Open, close and play.

And remember the other hand.. Is it construction that you need to out-live? Or does the construction need to out-live you? In other words: Do you care about re-sale of your house or can you live with some compromises in carpentry?
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Old 10-02-2013, 04:22 PM   #75
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Are they good Shenandoah Cabinets good quality?


I have purchased the Shenandoah Cabinet= winchester style in Maple Linen.

These cabinets have dovetail drawers and so far look good. I chose this one ,because it is a midgrade cabinet and looks really good. my kitchen is a country style setting so did not want things too fancy.

The cabinet specialist at Lowes was wonderful. He/She , there were 2 on staff and I had contact with both of them. Both were very careful to explain everything and give options for cheaper or more expensive.

My husband and I have installed the cabinets with out a hitch. a few things here and there we have made adjustments. BY doing the work ourselves we saved a bundle of money for installation.

I am happy with customer service from Lowes. All the cabinets came at one time and were here in 2 weeks. they are constructed well , no warping or unlevel cabinets. no damage on any of the cabinets. Since I chose the maple linen finish, the manufacturer sent a touch up tube of the paint for any scratch or other blemish that occurs.

Counter tops were ordered separately. Near to the time of needing them I called with the dimension of the center of the sink, so the opening could be cut out for the sink. The counter tops came in a day before we were going on vacation. the kitchen specialist requested a hold on the countertops for October 1, so we picked them up after vacation.

I am very happy with my kitchen. Should b in kitchen in about a week.

My home store is Lowes in Dickson, Tn. 37055. The kitchen specialists are John and Patricia. Both are wonderful and very helpful.

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